The TV did not work. The milk in the fridge was off. The beds were the most uncomfortable and none of us had a good nights sleep. There was mould in the the bathroom. On booking nobody advised us there was a wedding so there was loud music until early hours which disturbed our young children. It was a static caravan which needs a lot of love dumbed at the back of a pub.
I was not told that the inn was closed on Mondays rushed check in on arrival the room was freezing cold and grubby. Tired old place that looked unloved and felt damp and cold. Not welcoming at all with 3 children. The owner thought that 5 adults had booked but I did stipulate when booking who was staying. Was told to look through the book and if I needed anyone to call. Bedding clean but felt damp. Towels were damp on the bed. Breakfast the next day was okay. Overall ruined our longleat experience as felt I had taken them to a tired old dump. Also beware folks when booking it says service taxes and charges are included in the price yet I was charged extra for them which is misleading to say the least. Therefore value for money is not good. I have attached a few photos of the mildew on doors and stains on walls. Bathroom extremely tired and smelly and no complimentary toiletries. I think their 4star rating was for the pub or food or from a very long time ago. If I had not paid up front would not have paid the ÂŁ190 for the one night stay. Couldnât apologise enough to my daughter and grandchildren. Carpets were dirty and poor Arthur the 2 year old was on the floor. Oh there was a pubic hair stuck to the bidet and the rim had sticky urine residue all over it. Never had a shower as rusty grubby black mold. Bought bubble bath to bath the kids and mask the tired old tub. Hotels .com need to issue a refund as it was awful. Owner was not approachable no one around at checkout
We booked this little hotel for after a very long and busy day visiting longleat and it was just perfect. Room was comfy and we all slept well. Breakfast was great too.
The Coppleridge Inn provides excellent food, drink and peaceful comfort. The staff are friendly, courteous and efficient and the bedrooms and bathrooms are scrupulously clean and well furnished.
We had a large family room, lots of space for 2 adults and 3 children. Lovely views, friendly helpful staff.
Only stayed one night a stop over before a day at Longleat.
Room was clean and warm, bathroom was a little tired looking. Restaurant area was nice but pity the wood burner wasn't lit, the room was cold! Good food and breakfast was nice.
Property ok but very tired, definitely needs a refurb and the owners to stay a night in each room to appreciate where they could be improved. Restaurant overpriced, breakfast average at best, absolutely no atmosphere, no background music etc. Deafening uncomfortable silence at breakfast, we were the only table occupied with an occasional acknowledgement from the waiter who clearly was not feeling comfortable in his role. Courtyard ruined with a permanent wedding marquee which is clearly only what this establishment appears to be interested in! Spend your money trying some of the other hotels/pubs with rooms in the area instead.