Grand Hyatt Shanghai

5.0 star property

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Room options

View all photos for Club Room, 1 King Bed

Premium bedding, down duvets, minibar, in-room safe

Club Room, 1 King Bed

  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Premium bedding, down duvets, minibar, in-room safe

Room, 1 Queen Bed

7.4 out of 10
Good
(6 reviews)
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Single Beds

Premium bedding, down duvets, minibar, in-room safe

Room, 2 Single Beds

9.0 out of 10
Wonderful
(2 reviews)
  • 42 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Room, 1 King Bed, River View

Premium bedding, down duvets, minibar, in-room safe

Room, 1 King Bed, River View

8.8 out of 10
Excellent
(3 reviews)
  • 42 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds, River View

Premium bedding, down duvets, minibar, in-room safe

Room, 2 Single Beds, River View

9.6 out of 10
Exceptional
(4 reviews)
  • 42 sq m
  • River view
  • Sleeps 3
  • 2 Single Beds

View all photos for Club Room, 2 Single Beds

Premium bedding, down duvets, minibar, in-room safe

Club Room, 2 Single Beds

  • 42 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Grand Suite, 1 King Bed

Premium bedding, down duvets, minibar, in-room safe

Grand Suite, 1 King Bed

  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, down duvets, minibar, in-room safe

Room, 1 King Bed

10.0 out of 10
Exceptional
(4 reviews)
  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, River View

Premium bedding, down duvets, minibar, in-room safe

Club Room, 1 King Bed, River View

9.0 out of 10
Wonderful
(2 reviews)
  • 40 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 Queen Bed, River View

Premium bedding, down duvets, minibar, in-room safe

Club Room, 1 Queen Bed, River View

  • 40 sq m
  • River view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, River View

Premium bedding, down duvets, minibar, in-room safe

Room, 1 Queen Bed, River View

8.0 out of 10
Very good
(2 reviews)
  • 40 sq m
  • River view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room, 1 King Bed, River View (Deluxe)

Premium bedding, down duvets, minibar, in-room safe

Club Room, 1 King Bed, River View (Deluxe)

  • 42 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 Queen Bed

Premium bedding, down duvets, minibar, in-room safe

Club Room, 1 Queen Bed

  • 40 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room, 1 King Bed (Deluxe)

Premium bedding, down duvets, minibar, in-room safe

Club Room, 1 King Bed (Deluxe)

  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Diplomat)

Suite (Diplomat) | Living room | TV, fireplace

Suite (Diplomat)

  • 65 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed, City View

Premium bedding, down duvets, minibar, in-room safe

Grand Suite, 1 King Bed, City View

  • 65 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Business Twin Room, 2 Double Beds, City View

Premium bedding, down duvets, minibar, in-room safe

Business Twin Room, 2 Double Beds, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 3
  • 2 Double Beds

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About this property

Grand Hyatt Shanghai

Luxury hotel connected to the convention centre in Shanghai with free parking
Along with an indoor pool, this hotel has a restaurant and a fitness centre. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli and a sauna are on-site.
Grand Hyatt Shanghai offers 548 shared accommodations with fireplaces and minibars. Beds feature down duvets and premium bedding. Premium cable televisions are provided. Bathrooms include a separate bath and shower with a deep soaking bath, bathrobes, slippers and hairdryers.

This Shanghai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and free newspapers. In-room massages and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.
Our customers tell us that they enjoy the overall property condition at Grand Hyatt Shanghai. During your stay, you'll be connected to the convention centre and just a quick walk from IFC Mall. Free WiFi in public areas, free self-parking and an indoor pool are available.
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy Chinese cuisine while dining at Canton
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Within a 15-minute walk of Shanghai Tower and Oriental Pearl Tower
  • Airport shuttle service available for a fee
As a guest of Grand Hyatt Shanghai, you'll find an indoor pool, Access to hot tub, a sauna, and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

A business centre, meeting rooms, and limo/town car service are available. Event space at this hotel measures 30139 square feet (2800 square metres) and includes conference space. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the luxury Grand Hyatt Shanghai. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 5-star Shanghai hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Canton – This restaurant specialises in Chinese cuisine and serves lunch and dinner.
Club Jin Mao – This restaurant specialises in Chinese cuisine and serves lunch and dinner. Open daily.
Kobachi – This restaurant specialises in Japanese cuisine and serves lunch and dinner. Open daily.
Cloud 9 – This tapas bar specialises in Spanish cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
ON56 – This restaurant serves breakfast, lunch and dinner. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 258 for adults and CNY 128 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Canton
  • Cloud 9
  • Club Jin Mao
  • Kobachi
  • ON56

Things to do

  • Gym
  • Hot tub
  • Indoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Dining table
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 30,139 square feet of conference space
  • Business centre
  • Meeting rooms

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchairs on site

More

  • 88 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Fireplace
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Shared accommodation
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 14 December to 19 December:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Hyatt Shanghai

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 408.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 258 for adults and from CNY 128 for children
  • Airport shuttle fee: CNY 750 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: CNY 408.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Grand Hyatt Shanghai offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
This property requires guests to wear swim caps in the pool.
It is property policy that appropriate swimwear must be worn in the swimming pool. Any other clothing, including pants, t-shirts, and long dresses, is not allowed.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Grand Hyatt Shanghai
Grand Hyatt Shanghai Hotel
Hyatt Shanghai Grand
Shanghai Grand Hyatt
Grand Hyatt Shanghai Hotel Shanghai
Hyatt Shanghai
Shanghai Hyatt
Grand Hyatt Shanghai Hotel
Grand Hyatt Shanghai Shanghai
Grand Hyatt Shanghai Hotel Shanghai

Grand Hyatt Shanghai Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 633 out of 1001 reviews
Rating 8 - Good. 228 out of 1001 reviews
Rating 6 - Okay. 83 out of 1001 reviews
Rating 4 - Poor. 36 out of 1001 reviews
Rating 2 - Terrible. 21 out of 1001 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

ang

Stayed 1 night in Sep 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect hotel, can’t imagine anywhere better

This hotel is perfect and as someone who’s extremely picky that’s saying something. The rooms are immaculate. Views are unlike anywhere else. Service is impeccable. Food is wonderful. Location is convenient and feels incredibly safe. This hotel made my stay in Shanghai 10 times better.
Stayed 4 nights in Sep 2025

8/10 Good

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 3 nights in Sep 2025

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Stayed 4 nights in Sep 2025

6/10 Okay

Lindsay, Waukesha

Stayed 1 night in Aug 2025

10/10 Excellent

German

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was excellent at Hyatt in Shanghai
Stayed 4 nights in Sep 2025

10/10 Excellent

cristian

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 3 nights in Sep 2025

10/10 Excellent

jeremy

Stayed 2 nights in Sep 2025

8/10 Good

Tomasz, Jersey City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views and room quality. I was offered an upgrade but wasn’t told the price. It was bit expensive though worth it. Would be good to be told rate ahead of time. I had problems with connecting to WiFi and was unable to connect due to some routing error.
Stayed 3 nights in Sep 2025

10/10 Excellent

OWEN

Stayed 2 nights in Sep 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Miao

Liked: Cleanliness, staff & service, property conditions & facilities
Great view!
Stayed 4 nights in Aug 2025

4/10 Poor

James

Travelled with group
Liked: Room comfort
Disliked: Staff & service

Unpleasant

I want to start off by saying the building and location are great. I enjoyed the skyline views from my room and the accessibility to local shopping malls and restaurants. My issues are mainly related to the staff and service. Now, although mostly insignificant, I didn't appreciate my card being charged slightly less than double the room fee (for a deposit). This wasn't that big of an issue although it's slightly inconvenient that I have to wait 2-3 business days for my money to be returned to me. I also did not like the assumption that I would be dining at the hyatt for the duration of my stay.
Stayed 4 nights in Aug 2025

10/10 Excellent

Nancy, SAN DIEGO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location! Location!! Location!!! What a beautiful hotel!
Stayed 3 nights in Aug 2025

10/10 Excellent

Azmin, Petaling Jaya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect about the hotel; location, amenities, staff, walkable, the view!
Stayed 4 nights in Apr 2025

10/10 Excellent

Yuan Cheng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

8/10 Good

Cindy

Stayed 4 nights in Aug 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommended, very helpful with late checkout.
Stayed 1 night in Aug 2025

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

aidi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Jinrong

Stayed 2 nights in Jul 2025

8/10 Good

Feng, Syosset

Stayed 2 nights in Jul 2025

10/10 Excellent

STEPHEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
East check in and check out as a foreigner
Stayed 1 night in Aug 2025

10/10 Excellent

Wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025