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The Portman Ritz-Carlton, Shanghai

5.0 star property

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Photo gallery for The Portman Ritz-Carlton, Shanghai

Lounge
Property video
Living room
City view
Meeting facility

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Bar
  • Pool
  • Parking available
  • Gym

Explore the area

View in a map
Shanghai Centre, 1376 Nanjing Xi Lu, Shanghai, Shanghai, 200040
  • Jing'an Temple
    ‪10 min walk‬
  • People's Square
    ‪3 min drive‬
  • The Bund
    ‪5 min drive‬
  • Shanghai (SHA-Hongqiao Intl.)
    ‪12 min drive‬

Room options

View all photos for Club Premier Suite - King

1 bedroom, premium bedding, pillow-top beds, minibar

Club Premier Suite - King

  • 79 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Two Bedroom Penthouse Suite

Two Bedroom Penthouse Suite | 1 bedroom, premium bedding, pillow-top beds, minibar

Two Bedroom Penthouse Suite

  • 179 sq m
  • 1 bedroom
  • City view
  • Sleeps 5

View all photos for Club Deluxe City View - King

1 bedroom, premium bedding, pillow-top beds, minibar

Club Deluxe City View - King

8.0 out of 10
Very good
(1 review)
  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Penthouse Suite

One Bedroom Penthouse Suite | 1 bedroom, premium bedding, pillow-top beds, minibar

One Bedroom Penthouse Suite

  • 108 sq m
  • 1 bedroom
  • City view
  • Sleeps 3

View all photos for Premier Suite - King

1 bedroom, premium bedding, pillow-top beds, minibar

Premier Suite - King

7.0 out of 10
Good
(2 reviews)
  • 79 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe City View - King

1 bedroom, premium bedding, pillow-top beds, minibar

Deluxe City View - King

8.0 out of 10
Very good
(1 review)
  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Business Studio - King

Club Business Studio - King | 1 bedroom, premium bedding, pillow-top beds, minibar

Club Business Studio - King

  • 48 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Skyline View - King

1 bedroom, premium bedding, pillow-top beds, minibar

Deluxe Skyline View - King

10.0 out of 10
Exceptional
(1 review)
  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe - King

Deluxe - King | 1 bedroom, premium bedding, pillow-top beds, minibar

Deluxe - King

9.4 out of 10
Exceptional
(19 reviews)
  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Skyline View - King

1 bedroom, premium bedding, pillow-top beds, minibar

Club Skyline View - King

  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Skyline View - Twin

1 bedroom, premium bedding, pillow-top beds, minibar

Deluxe Skyline View - Twin

  • 38 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Club Skyline View - Twin

1 bedroom, premium bedding, pillow-top beds, minibar

Club Skyline View - Twin

10.0 out of 10
Exceptional
(1 review)
  • 38 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Club Business Studio - Twin

Club Business Studio - Twin | 1 bedroom, premium bedding, pillow-top beds, minibar

Club Business Studio - Twin

  • 48 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Club Deluxe City View - Twin

1 bedroom, premium bedding, pillow-top beds, minibar

Club Deluxe City View - Twin

  • 38 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Premier Suite - Twin

1 bedroom, premium bedding, pillow-top beds, minibar

Premier Suite - Twin

  • 79 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe - Twin

1 bedroom, premium bedding, pillow-top beds, minibar

Deluxe - Twin

9.2 out of 10
Wonderful
(11 reviews)
  • 38 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe City View - Twin

1 bedroom, premium bedding, pillow-top beds, minibar

Deluxe City View - Twin

  • 38 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

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About this property

The Portman Ritz-Carlton, Shanghai

Luxury Shanghai hotel connected to the convention centre, a quick walk to Jing'an Temple
This smoke-free hotel features an indoor pool, an outdoor pool and a restaurant. Additionally, a fitness centre, a bar/lounge and a sauna are on-site. Housekeeping is available on request.
The Portman Ritz-Carlton, Shanghai offers 593 accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. A pillow menu is available. Business-friendly amenities include desks, desk chairs and telephones. Bathrooms include a separate bath and shower, bathrobes, slippers and hairdryers. Additionally, rooms include complimentary bottles of water and blackout curtains. An iron/ironing board and change of bedsheets can be requested. Cots/infant beds (complimentary) and Rollaway/extra beds (surcharge) are also available. A nightly turndown service is provided and housekeeping is offered on a daily basis.
An indoor pool, an outdoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

Children aged under 18 years old are not allowed in the swimming pool, fitness facility or hot tub without adult supervision. Guests aged under 18 years old are not allowed in the fitness facility or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at The Portman Ritz-Carlton, Shanghai. During your stay, you'll be connected to the convention centre and just a quick walk from Jing'an Temple. You'll find features such as an indoor pool, a restaurant and a gym.
  • Enjoy international cuisine while dining at Portman's
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor and outdoor pools or soak in the hot tub
  • Services include a lifeguard on-site, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a steam room and a sauna
  • 9 minutes by foot from Jing'an Temple and a 3-minute drive from People's Square
  • Train station pick-up and train station drop-off shuttle service available for a fee
The Portman Ritz-Carlton, Shanghai offers its guests an indoor pool, an outdoor pool, Access to hot tub, and a sauna. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge.

A business centre, 11 meeting rooms, and limo/town car service are available. Event space at this hotel measures 60665 square feet (5636 square metres) and includes a conference centre. A fitness centre, multilingual staff, and tour/ticket assistance are also featured at the luxury The Portman Ritz-Carlton, Shanghai. A train station pick-up service and a train station drop-off service are available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 5-star Shanghai hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 6:30 AM to 11:00 AM.
Portman's – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
24-hour room service is available.

Property amenities

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Limo/town car service
  • Parking on site (CNY 120 per night)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; CNY 288 for adults and CNY 144 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Portman's

Things to do

  • Fitness classes
  • Gym
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Shopping centre
  • Steam room

Family friendly

  • Baby bath
  • Children's toys
  • Grocery/convenience store
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 11 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (60,665 square foot of space)

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Portable bathtub seat
  • Transfer shower
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 45 floors
  • Ballroom
  • Banquet hall
  • Comprehensive recycling policy
  • Double-glazed windows
  • Lifeguards
  • No plastic coffee stirrers
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Portman Ritz-Carlton, Shanghai

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for CNY 408.1 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: CNY 5000 per day
  • A damage deposit of CNY 1000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately CNY 288 for adults and from CNY 144 for children
  • Self-parking fee: CNY 120 per night
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 408.1 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a deadbolt lock
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The Portman Ritz-Carlton, Shanghai offers transfers from the train station (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Portman Ritz-Carlton
Portman Ritz-Carlton Hotel
Portman Ritz-Carlton Hotel Shanghai
Portman Ritz-Carlton Shanghai
Portman Shanghai
Ritz-Carlton Portman
Ritz-Carlton Shanghai Portman
Shanghai Portman
Shanghai Portman Ritz-Carlton
Shanghai Ritz-Carlton Portman
Portman Ritz-Carlton Shanghai Hotel
The Portman Ritz-Carlton, Shanghai Hotel
The Portman Ritz-Carlton, Shanghai Shanghai
The Portman Ritz-Carlton, Shanghai Hotel Shanghai

The Portman Ritz-Carlton, Shanghai Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 468 out of 728 reviews
Rating 8 - Good. 175 out of 728 reviews
Rating 6 - Okay. 50 out of 728 reviews
Rating 4 - Poor. 17 out of 728 reviews
Rating 2 - Terrible. 18 out of 728 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Natalie

Stayed 5 nights in Jun 2025

10/10 Excellent

Jeremy, Boise

Liked: Cleanliness
Stayed 3 nights in Jun 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service was outstanding. Great location, rooms, F&B on a high level. I would definitely recommend this hotel.
Stayed 3 nights in Jun 2025

10/10 Excellent

Kingman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Vincent Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything superior quality
Stayed 9 nights in May 2025

10/10 Excellent

Beiqi

Liked: Cleanliness, amenities, property conditions & facilities
My stay at Portman was perfect! Besides its excellent location and elegant decor, the staff was incredibly lovely and cordial. Their hospitality and courtesy were superb. I would like to give my special thanks to Helen who patiently helped me solve my issues and accommodated my requests. With utmost kindness, she continuously ensured that my 8-day stay at Portman was joyful. She also updated me about the fast-changing nearby shopping malls, restaurants, and boutiques. My room was constantly crystal clean with pink roses and everything was perfectly placed. Therefore, I will definitely stay at Portman again when I come back to Shanghai next time.
Stayed 8 nights in May 2025

6/10 Okay

Robin

Travelled with family
Liked: Cleanliness
Room was dated and smelled moldy.
Stayed 2 nights in May 2025

6/10 Okay

Diana

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
This hotel is too old!
Stayed 10 nights in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful stay at the Portman Ritz-Carlton. The location was convenient and all the staff were attentive to detail and very welcoming. The buffet selection was wonderful and we were able to try something new every day of our week-long stay. We were travelling to celebrate a large birthday and the team very kindly arranged some room decorations and a lovely cake, thank you! We can't speak highly enough of our experience and will definitely be back.
Stayed 7 nights in May 2025

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Jacqueline, Fort Lauderdale

Travelled with family
Liked: Cleanliness, amenities
Very nice staff. We are celebrating our 35th anniversary and they had our room decorated and with wine and cake. Thank you Portman Ritz Carlton for a wonderful vacation.
Stayed 3 nights in May 2025

10/10 Excellent

John Oliver

Travelled with family
Liked: Staff & service, property conditions & facilities
What a wonderful experience. Service was terrific, food was wonderful and Frank, the guest services manager, could not have been more helpful and an example of what the word “hospitality” means. Would definitely be my first choice.
Stayed 2 nights in May 2025

10/10 Excellent

Lan

Liked: Cleanliness, staff & service, property conditions & facilities
Love the services there: very hospitable and helpful. East access to everywhere. Will go back again
Stayed 1 night in Apr 2025

10/10 Excellent

Yujie, Westwood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

Jin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

8/10 Good

Kim Hoe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
As always just perfect, they looked after my daughters amazingly
Stayed 1 night in Apr 2025

10/10 Excellent

Chukyum

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a very satisfactory stay , friendly staff with good service, and the property is well located
Stayed 4 nights in Apr 2025

8/10 Good

Ding

En
Stayed 2 nights in Apr 2025

10/10 Excellent

Chukyum

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loky greeted us upon check in, and extended great courtesy and hospitality. A very good check in experience, and the hotel is well located
Stayed 1 night in Apr 2025

10/10 Excellent

HueiChun, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were extremely helpful and polite. The location is convenient for sightseeing, shopping.
Stayed 3 nights in Apr 2025

10/10 Excellent

helen

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
like
Stayed 3 nights in Mar 2025

10/10 Excellent

Ying Hua, Winchester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The classic American hotel provides best customer service in Shanghai. The location of the hotel is also brilliant. I really enjoyed my stay.
Stayed 5 nights in Mar 2025

10/10 Excellent

ricky

Liked: Cleanliness, property conditions & facilities
Nice come again
Stayed 2 nights in Mar 2025