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Crowne Plaza Hotel & Suites Landmark Shenzhen by IHG

5.0 star property

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Photo gallery for Crowne Plaza Hotel & Suites Landmark Shenzhen by IHG

Front of property
Exterior
Suite, 2 Bedrooms, Accessible, Club lounge access | Premium bedding, down duvets, in-room safe, desk
Meeting facility
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Spa
  • Room service
  • Housekeeping

Explore the area

View in a map
3018 Nanhu Road Luohu District, Shenzhen, Guangdong, 518001
  • Place, Dongmen Pedestrian Street
    ‪6 min walk‬
  • Place, Huaqiangbei
    ‪4 min drive‬
  • Place, Luohu Port
    ‪6 min drive‬
  • Airport, Shenzhen (SZX-Shenzhen Intl.)
    ‪29 min drive‬

Room options

View all photos for Standard Room

Premium bedding, down duvets, in-room safe, desk

Standard Room

  • 38 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Suite

Premium bedding, down duvets, in-room safe, desk

Suite

10.0 out of 10
Exceptional
(1 review)
  • 64 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Junior Suite, 1 King Bed

Premium bedding, down duvets, in-room safe, desk

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(5 reviews)
  • 64 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 2 Single Beds

Premium bedding, down duvets, in-room safe, desk

Junior Suite, 2 Single Beds

8.0 out of 10
Very good
(2 reviews)
  • 64 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Premium Room, 1 King Bed

Premium bedding, down duvets, in-room safe, desk

Premium Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Studio Suite, 1 King Bed, Club lounge access

Junior Studio Suite, 1 King Bed, Club lounge access | Premium bedding, down duvets, in-room safe, desk

Junior Studio Suite, 1 King Bed, Club lounge access

  • 64 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 Queen Bed

Premium Room, 1 Queen Bed | Premium bedding, down duvets, in-room safe, desk

Premium Room, 1 Queen Bed

  • 48 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds | Premium bedding, down duvets, in-room safe, desk

Standard Room, 2 Single Beds

  • 38 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite, 2 Single Beds, Accessible, Club lounge access

Junior Suite, 2 Single Beds, Accessible, Club lounge access | Premium bedding, down duvets, in-room safe, desk

Junior Suite, 2 Single Beds, Accessible, Club lounge access

  • 64 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Room, 1 King Bed

Premium bedding, down duvets, in-room safe, desk

Standard Room, 1 King Bed

8.4 out of 10
Very good
(7 reviews)
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Accessible, Club lounge access

Suite, 2 Bedrooms, Accessible, Club lounge access | Premium bedding, down duvets, in-room safe, desk

Suite, 2 Bedrooms, Accessible, Club lounge access

  • 192 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 Single Bed

View all photos for Premium Room, 2 Single Beds

Premium Room, 2 Single Beds | Premium bedding, down duvets, in-room safe, desk

Premium Room, 2 Single Beds

  • 48 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Studio Suite, 1 King Bed, Club lounge access (High Floor)

Premium bedding, down duvets, in-room safe, desk

Junior Studio Suite, 1 King Bed, Club lounge access (High Floor)

  • 72 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Studio Suite, 1 King Bed (Living and Dining Areas)

Premium bedding, down duvets, in-room safe, desk

Junior Studio Suite, 1 King Bed (Living and Dining Areas)

9.0 out of 10
Wonderful
(2 reviews)
  • 72 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Jetted Tub

Premium bedding, down duvets, in-room safe, desk

Premium Room, 1 King Bed, Jetted Tub

  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Studio Suite, 1 King Bed (High Floor)

Premium bedding, down duvets, in-room safe, desk

Junior Studio Suite, 1 King Bed (High Floor)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Studio Suite, 1 King Bed (High Floor, Living and Dining Areas)

Premium bedding, down duvets, in-room safe, desk

Junior Studio Suite, 1 King Bed (High Floor, Living and Dining Areas)

  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (High Floor)

Premium bedding, down duvets, in-room safe, desk

Premium Room, 1 King Bed (High Floor)

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (High Floor)

Premium bedding, down duvets, in-room safe, desk

Standard Room, 1 King Bed (High Floor)

  • Sleeps 2
  • 1 King Bed

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About this property

Crowne Plaza Hotel & Suites Landmark Shenzhen by IHG

Luxury hotel with full-service spa and health club
A full-service spa, an indoor pool and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge and a snack bar/deli are on-site.
Crowne Plaza Hotel & Suites Landmark Shenzhen by IHG offers 312 air-conditioned accommodations with DVD players and a safe. Beds feature down duvets and premium bedding. A pillow menu is available. Satellite televisions are provided. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, slippers and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and an iron/ironing board. Microwaves and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an indoor pool, a health club and a sauna.
Yuan Spa has 10 treatment rooms. Services include facials, body scrubs and body treatments. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Crowne Plaza Hotel & Suites Landmark Shenzhen by IHG. During your stay, you're just a quick walk from Dongmen Pedestrian Street. Features include free WiFi in public areas and free self-parking, plus a full-service spa.
  • Free WiFi
  • Free self-parking
  • Enjoy Chinese cuisine while dining at Fortune Court Chinese
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Treat yourself to facials, body treatments or body scrubs at Yuan Spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • 6 minutes by foot from Dongmen Pedestrian Street and a 5-minute drive from Huaqiangbei
  • Airport shuttle service available for a fee
Crowne Plaza Hotel & Suites Landmark Shenzhen by IHG offers its guests a full-service spa, an indoor pool, and a health club. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre, 11 meeting rooms, and limo/town car service. Event space at this hotel measures 9257 square feet (860 square metres) and includes conference space. A sauna, spa services, and a terrace are also featured at the luxury Crowne Plaza Hotel & Suites Landmark Shenzhen by IHG. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 5-star Shenzhen hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:00 AM.
Fortune Court Chinese – This restaurant specialises in Chinese cuisine and serves lunch and dinner.
Prego Italian Restaurant – This restaurant specialises in Italian cuisine and only serves dinner.
Brew House – This brewpub serves breakfast, lunch and dinner.
Vienna Cafe – On-site café.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CNY 170 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Brew House
  • Fortune Court Chinese
  • Prego Italian Restaurant
  • Vienna Cafe

Things to do

  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • DVD player
  • In-room babysitting
  • In-room cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Microwave on request
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 11 meeting rooms
  • 9,257 square feet of conference space
  • Business centre

Outdoors

  • Garden
  • Picnic area
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Body scrubs
  • Facials
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Front entrance ramp
  • Lift (99 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 27 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch TV with satellite channels
  • DVD player

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Microwave on request
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Crowne Plaza Hotel & Suites Landmark Shenzhen by IHG

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 233.0 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 170 per person
  • Airport shuttle fee: CNY 500 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 233.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Crowne Plaza Hotel & Suites Landmark Shenzhen by IHG offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Crowne Plaza Hotel Landmark
Crowne Plaza Hotel Landmark Shenzhen
Crowne Plaza Hotel Shenzhen
Crowne Plaza Landmark
Crowne Plaza Landmark Shenzhen
Landmark Shenzhen
Shenzhen Crowne Plaza Hotel
Shenzhen Landmark
Crowne Plaza Shenzhen
Crowne Plaza Hotel And Suites Landmark Shenzhen
Shenzhen Crowne Plaza

Reviews

Crowne Plaza Hotel & Suites Landmark Shenzhen by IHG Reviews

8.8

Excellent

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 380 out of 752 reviews
Rating 8 - Good. 284 out of 752 reviews
Rating 6 - Okay. 58 out of 752 reviews
Rating 4 - Poor. 15 out of 752 reviews
Rating 2 - Terrible. 15 out of 752 reviews

Reviews

8/10 Good

Mimi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Breakfast staff, especially Rosa Zhang,and check-in staff exceptional. Rooms are large and clean, but property is just a little dated. Good value for money.
Stayed 2 nights in May 2025

8/10 Good

Shuk Han Phoebe

Liked: Cleanliness, staff & service
Stayed 1 night in May 2025

10/10 Excellent

Henry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Friendly and helpful staff. Very accommodating to our requests - extra towels, firmer pillows , late checkouts etc Hotel close the Huagiangbei and Dongman shopping area. The room we stayed in is very spacious. We had a wonderful time in Shenzhen.
Stayed 2 nights in Apr 2025

10/10 Excellent

Linh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Thanks for taking care of us.
Stayed 1 night in Apr 2025

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location within walking distance of Dongmen pedestrian street. Staff were very friendly, professional and helpful. There are staff that are able to speak both Cantonese, mandarin and some english. Room was spacious and clean, with the bathroom being almost as big as the bedroom! I always recommend Crowne plaza, especially in China!
Stayed 1 night in Apr 2025

10/10 Excellent

YUN

Business traveller, Travelled with group
Liked: Amenities
The service at reception was great. Kindly curtesy manner and good attitude with his services. So it gave you a good impression before you walk into your room. Room is specious and with good mattress. Breakfast was great and people were very nice. On the whole they are excellent hospitality. The hotel situated in a good busy street with lots of restaurants and facilities around. Will come back again.
Stayed 2 nights in Apr 2025

6/10 Okay

Benjamin

Most receptions don’t understand English. The ones that do it’s very limited. Is a great hotel and service overall but I just caution someone coming here who only speaks English that it is hard to get on
Stayed 6 nights in Apr 2025

10/10 Excellent

adel

Liked: Cleanliness, staff & service, property conditions & facilities
Amy Huang was amazing with her service. I appreciate her help and I will definitely come back.

2/10 Terrible

Shantaram

Travelled with family
Disliked: Cleanliness, staff & service, amenities
This building is 25 years old. Keep that in mind. The mail manager try to rip the guess off I do not recommend this hotel. I’ll never go there again.
Stayed 1 night in Mar 2025

10/10 Excellent

Shantaram

Liked: Cleanliness, staff & service, property conditions & facilities
I was greeted very warmly by the front desk supervisor at the Crowne Plaza hotel by the name of Kingsley, Li She was very welcoming. She was thoughtful. She make sure I had what I needed. She greeted us with a two bottle of water. She would give us a chair to sit while we wait. The service was amazing. I recommend anyone whoever go to Crunk Plaza, Chan to look for Kingsley. She would be an amazing person to take care of you. I was very pleased very proud and I stayed on because of her and the treatment is great. The service is great. The breakfast is fantastic. The evening snack was amazing And the bed give me an amazing sleep. I recommend Crowne Plaza any day and I think we have to recognize Kingsley because she was the front desk. She was a receptionist and she represented Chrome Plaza very well. I hope someone recognize her hard work.
Stayed 1 night in Mar 2025

10/10 Excellent

Ronald Allan Santos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was big, a bit outdated but its clean, the hotel is very close to the subway station and shopping area. The lobby is vey quiet, hotel lobby staff is ok, I didn't feel very welcomy maybe because the staff are sitting behind the desk and it feels like more of an office than a hotel. I think this is a thing they need to improve, perhaps change the seats to high chair so if they need to stand up its easier for them, I'm not against them sitting, I know its a hard job to stand up all day. Also I didn't see any bellman or doorman that welcomes you. The breakfast is very good, the staff there were nice and attentive. The housekeeping staff are very good they attend to our needs like extra towels and slippers very fast. Overall its a nice experience, we may come back again whenever we are in Shenzhen.
Stayed 1 night in Mar 2025

10/10 Excellent

Dwayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs were great and friendly and location was great. Cleaning staff did a great job at keeping everything spotless during our entire stay. Lots of shopping and dining options.
Stayed 5 nights in Feb 2025

2/10 Terrible

Chaichumpol

Stayed 4 nights in Dec 2024

10/10 Excellent

Yik Fatt

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice room and very clean. Hotel staff are friendly and polite.
Stayed 5 nights in Dec 2024

8/10 Good

Jenny

Travelled with family
Liked: Cleanliness, staff & service, amenities
Close to shops, food and transport. Buffet breakfast not as good as expected - food options similar each day and regularly ran out of food. The cheese looked the same each day. Furniture is dated but the rooms are very big.
Stayed 5 nights in Dec 2024

8/10 Good

Booi

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This hotel is close to shopping, restaurants and MTR station. The room we booked was advertised as 36 sqm but the actual size is, at most, 30 sqm.
Stayed 5 nights in Nov 2024

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent.
Stayed 1 night in Nov 2024

10/10 Excellent

Tim

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice spacious rooms.
Stayed 2 nights in Nov 2024

10/10 Excellent

RONALD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

??

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind staffs
Stayed 1 night in Nov 2024

10/10 Excellent

Richard

Liked: Cleanliness, amenities
Spacious, good location, clean,
Stayed 1 night in Nov 2024

8/10 Good

Chin kiang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Siu Ming Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for shopping and easy to find MTR station. The indoor swimming pool quite small but good for any season.
Stayed 2 nights in Jun 2024

8/10 Good

Chui Yee

Travelled with family
Liked: Cleanliness, staff & service
Great location, but quite an old hotel, could do with some renewal work, updates to facilities. Went during Easter break, but not very festive as compared to another hotel wilh the same price-point at shenzhen that also has a more personal touch. Nothing special. 3.5/5 for cost-effectiveness.
Stayed 1 night in Apr 2024

10/10 Excellent

Kai Yen

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk team esp Eason, Thompson. Larry n the 2 ladies on duty were very helpful n friendly
Stayed 1 night in Mar 2024