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Four Points by Sheraton Shenzhen

4.0 star property

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Photo gallery for Four Points by Sheraton Shenzhen

View from property
Outdoor pool, open 6:00 AM to 10:00 PM, pool umbrellas
Lobby
2 restaurants, breakfast, lunch, dinner served; Asian cuisine
Executive Room, 1 King Bed | In-room safe, desk, laptop workspace, blackout curtains

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
5 Guihua Road, Futian Free Trade Zone, Shenzhen, Guangdong, 518038
  • Place, Shenzhen River
    ‪6 min walk‬
  • Place, Huanggang Border Crossing
    ‪1 min drive‬
  • Place, Shenzhen Convention and Exhibition Center
    ‪1 min drive‬
  • Airport, Shenzhen (SZX-Shenzhen Intl.)
    ‪22 min drive‬

Room options

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed | In-room safe, desk, laptop workspace, blackout curtains

Superior Room, 1 Queen Bed

  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed
  • City view

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | In-room safe, desk, laptop workspace, blackout curtains

Superior Room, 1 King Bed

8.4 out of 10
Very good
(5 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed
  • City view

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds | In-room safe, desk, laptop workspace, blackout curtains

Superior Room, 2 Double Beds

7.0 out of 10
Good
(4 reviews)
  • 21 sq m
  • Sleeps 2
  • 2 Double Beds
  • City view

View all photos for Room, 1 King Bed

Room, 1 King Bed | In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed

  • 26 sq m
  • Sleeps 3
  • 1 King Bed
  • City view

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | In-room safe, desk, laptop workspace, blackout curtains

Room, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • Sleeps 3
  • 2 Double Beds
  • City view

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed | In-room safe, desk, laptop workspace, blackout curtains

Executive Room, 1 King Bed

  • 26 sq m
  • Sleeps 3
  • 1 King Bed
  • City view

View all photos for Superior Suite, 1 Bedroom

Superior Suite, 1 Bedroom | Living area | 40-inch LCD TV with satellite channels, TV

Superior Suite, 1 Bedroom

  • 54 sq m
  • Sleeps 3
  • 1 King Bed
  • Mountain view

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Living area | 40-inch LCD TV with satellite channels, TV

Suite, 1 Bedroom

  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Mountain view

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Exterior
Holiday Inn Express Shenzhen Futian Center by IHG
  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant
4.7 out of 5, Exceptional, 308 reviews
The price is CHF 71
includes taxes & fees
14 Feb - 15 Feb
Holiday Inn Express Shenzhen Futian Center by IHG

About this property

Four Points by Sheraton Shenzhen

Hotel with 2 restaurants, near Shenzhen Convention and Exhibition Center
2 restaurants, an outdoor pool and a health club are available at this hotel. WiFi in public areas is free. Additionally, a bar/lounge, a conference centre and a coffee shop/cafe are on-site. Housekeeping is available on request.
Four Points by Sheraton Shenzhen offers 438 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. A pillow menu is available. 40-inch LCD televisions come with satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and change of bedsheets can be requested. Housekeeping is provided on request.

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Four Points by Sheraton Shenzhen, you'll be within walking distance of Shenzhen Convention and Exhibition Center. You'll find features such as free WiFi in public areas, plus 2 restaurants and an outdoor pool.
  • Free WiFi
  • Enjoy a bite to eat at Taste, a buffet restaurant that serves Asian cuisine
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include a lifeguard on-site, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, fitness classes and yoga classes
  • Just a 4-minute drive from Shenzhen Convention and Exhibition Center and a few minutes from Coco Park Shopping Center
Four Points by Sheraton Shenzhen offers its guests a seasonal outdoor pool, a health club, and a children's pool. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 5651 square feet (525 square metres) and includes a conference centre. The business-friendly Four Points by Sheraton Shenzhen also features multilingual staff, a garden, and concierge services. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Shenzhen hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Taste – This buffet restaurant specialises in Asian cuisine and serves breakfast and dinner.
China Spice – This fine-dining restaurant specialises in Chinese cuisine and serves brunch, lunch and dinner. Open daily.
The Lounge – On-site bar. Open selected days.
Late-night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (CNY 35 per day; includes in/out privileges)
  • Limited on-site self parking
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 208 for adults and CNY 104 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining

Restaurants on site

  • China Spice
  • Taste
  • The Lounge

Things to do

  • Children's pool
  • Fitness classes
  • Health club
  • Outdoor pool
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's pool
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Wedding services

Business services

  • 14 meeting rooms
  • Computer station
  • Conference centre (5,651 square foot of space)

Outdoors

  • Garden
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (150 centimetre wide door)
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 28 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2004
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Lifeguards
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LCD TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from January 8 2026 to January 31 2026 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Four Points by Sheraton Shenzhen

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 17 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for CNY 233.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 208 for adults and from CNY 104 for children
  • Self-parking fee: CNY 35 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 233.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Alipay and WeChat Pay
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in January and close in December.
  • Pool access available from 6:00 AM to 10:00 PM
  • One child aged 17 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Four Points Shenzhen
Four Points Sheraton Hotel Shenzhen
Four Points Sheraton Shenzhen
Shenzhen Four Points
Shenzhen Four Points Sheraton
Shenzhen Sheraton Four Points
Sheraton Four Points Shenzhen
4 Points By Sheraton Shenzhen
Four Points By Sheraton Shenzhen Hotel Shenzhen
Four Points Sheraton Shenzhen Hotel
Four Points by Sheraton Shenzhen Hotel
Four Points by Sheraton Shenzhen Shenzhen
Four Points by Sheraton Shenzhen Hotel Shenzhen

Four Points by Sheraton Shenzhen Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 214 out of 604 reviews
Rating 8 - Good. 265 out of 604 reviews
Rating 6 - Okay. 84 out of 604 reviews
Rating 4 - Poor. 26 out of 604 reviews
Rating 2 - Terrible. 15 out of 604 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

4/10 Poor

Harkaran

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel room was not very clean with stain on sheets carpets and curtains. The bathroom fixtures were loose and the hotel overall is in need of a refurb. The room also had a smell of tobacco. Breakfast was good, lots of choice.
Stayed 3 nights in Oct 2025

6/10 Okay

Rohan

Disliked: Cleanliness, property conditions & facilities
Place was quite dated and janky. Black Mold in the bathroom. Carpets were not clean. Wifi was super slow. shower curtain broke off and fell a day before I was leaving. One of the lamp plugs was broken with wires exposed and was live. Luckily I noticed it and unplugged it. Reception desk barely spoke any english (Yes I know I was in another country, but if it's a sheraton name and they're catering to foreign visitors, they should have at least a couple people that understand the language). Translation apps were hard to use for specific questions. Had to figure it out myself. staff was all young kids (Teenagers, or barely in their 20s and had no idea what I was asking for). There was only one guy named Bruce that was helpful, but I was on my own when he was not working. Other than breakfast, the food was not good at all. The lobby restaurant had limited options. It's far away from other food choices and unless you understand the language, the food delivery app was impossible to use. hotel is not located in any walkable area so you had to take a 15 min taxi ride to get to any major populated areas.
Stayed 7 nights in Oct 2025

10/10 Excellent

Vassily

Liked: Amenities
Comfortable
Stayed 1 night in Sep 2025

10/10 Excellent

DONG

Stayed 4 nights in Jul 2025

6/10 Okay

Srujan Babu

Business traveller
Liked: Staff & service
Not a good variety of restaurants in the area, very limited to local Chinese foods only
Stayed 3 nights in Jul 2025

8/10 Good

martyn, Sheffield

Stayed 1 night in Jul 2025

6/10 Okay

Weiyao

Travelled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
room is OK
Stayed 1 night in Jul 2025

8/10 Good

CHAUYU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is old but comfortable
Stayed 1 night in Jun 2025

10/10 Excellent

Joel, Houston

Travelled with family
Liked: Amenities
Great experience! The staff are amiable,the room is clean the over all facility is presentable and it’s near Hongkong Border. We are satisfied with our stay.
Stayed 3 nights in May 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2025

4/10 Poor

John

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Older property. Needs real renovation. Very nice staff. They sort of speak English, but really try to be helpful.
Stayed 1 night in Mar 2025

10/10 Excellent

Adrian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good for a business trip
Stayed 3 nights in Jan 2025

10/10 Excellent

Emanuel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Late checkout available.
Stayed 1 night in Feb 2025

10/10 Excellent

Yan

Stayed 1 night in Nov 2024

10/10 Excellent

Nandita

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall Good
Stayed 1 night in Sep 2024

10/10 Excellent

LOH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Yee Fatt, Singapore

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 4 nights in Nov 2024

10/10 Excellent

Mayank, Ahmedabad

Stayed 2 nights in Dec 2024

6/10 Okay

Pansy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A bit far away from subway.
Stayed 2 nights in Oct 2024

8/10 Good

J

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

Romeo

Liked: Cleanliness
Stayed 7 nights in Jul 2024

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel property location are safe, quiet and shuttle bus to transit station. Very nice breakfast if you purchase with your reservation
Stayed 2 nights in May 2024

10/10 Excellent

GURUPRASADJEEVAN

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Close to city down town and Free trade zone, location is very ideal. People eround are very friendly and many were eager to help even when they knew little English. Front office was very helpful and communication in English was comforting.
Stayed 5 nights in May 2024

8/10 Good

Baron, Mountain View

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Hotel appears to be upscale on surface, but the overall property and rooms have been poorly maintained, with many of the surfaces deteriorating. Pool was nice. Gym has good equipment, especially with ample free weights. Hotel breakfast was decent, especially for the good price. Location was ok, with local dining options within a 5-10 minute walk. Hotel was close to the Shenzhen/Hong Kong border MTR station, about a 15 minute walk. I would stay at this hotel again given if I need to stay close to the Hong Kong border and the prices were reasonable.
Stayed 1 night in Apr 2024

10/10 Excellent

EE LING

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Mar 2024