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Grand Hyatt Shenzhen

5.0 star property
VIP Access

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Photo gallery for Grand Hyatt Shenzhen

Outdoor pool, pool loungers
Property video
Body treatments, hydrotherapy, aromatherapy, body wraps, body scrubs
Lobby
Lobby lounge

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
1881 Baoan Nan Road, Luohu District, Shenzhen, Guangdong, 518000
  • Place, The MixC Shopping Mall
    ‪6 min walk‬
  • Place, Dongmen Pedestrian Street
    ‪18 min walk‬
  • Place, Luohu Port
    ‪5 min drive‬
  • Airport, Shenzhen (SZX-Shenzhen Intl.)
    ‪28 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for 1 King Bed Club Access

1 King Bed Club Access | Lounge | Lobby lounge

1 King Bed Club Access

  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Club Access Deluxe

Minibar, in-room safe, individually decorated, desk

1 King Bed Club Access Deluxe

  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Deluxe

Minibar, in-room safe, individually decorated, desk

1 King Bed Deluxe

10.0 out of 10
Exceptional
(2 reviews)
  • 60 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite

Grand Suite | Minibar, in-room safe, individually decorated, desk

Grand Suite

  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed

1 King Bed | Minibar, in-room safe, individually decorated, desk

1 King Bed

9.0 out of 10
Wonderful
(6 reviews)
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Twin Beds

Minibar, in-room safe, individually decorated, desk

2 Twin Beds

8.0 out of 10
Very good
(2 reviews)
  • 46 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Apartment, 1 Bedroom (with club access)

Apartment, 1 Bedroom (with club access) | Living area | 40-inch LED TV with cable channels, TV, iPod dock

Apartment, 1 Bedroom (with club access)

  • 90 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Twin Beds Club Access

Minibar, in-room safe, individually decorated, desk

2 Twin Beds Club Access

  • 46 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Suite

Executive Suite | Living room | 40-inch LED TV with cable channels, TV, iPod dock

Executive Suite

  • 80 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite

Premier Suite | Minibar, in-room safe, individually decorated, desk

Premier Suite

  • 130 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Beds View

Minibar, in-room safe, individually decorated, desk

Twin Beds View

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 3
  • 2 Single Beds

View all photos for 1 King Bed View

Minibar, in-room safe, individually decorated, desk

1 King Bed View

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 2 Bedrooms

Minibar, in-room safe, individually decorated, desk

Apartment, 2 Bedrooms

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Suite (Chairman)

Minibar, in-room safe, individually decorated, desk

Suite (Chairman)

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Presidential Suite

Minibar, in-room safe, individually decorated, desk

Presidential Suite

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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  • Pool
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  • Parking included
4.3 out of 5, Excellent, 1,005 reviews
The price is CHF 68
includes taxes & fees
26 Apr - 27 Apr
Shangri-La Shenzhen

About this property

Grand Hyatt Shenzhen

6 restaurants, a full-service spa and an outdoor pool are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a fitness centre, a steam room and massage/treatment rooms.
Grand Hyatt Shenzhen offers 471 air-conditioned accommodations with minibars and a safe. Each accommodation is individually decorated. 40-inch LED televisions come with cable channels. Bathrooms include a separate bath and shower, bathrobes, slippers and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool, a steam room and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 13 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.
With your stay at Grand Hyatt Shenzhen, you're connected to a shopping centre and just a quick walk from Shun Hing Square. Enjoy features like free WiFi in public areas and free self-parking, plus 6 restaurants.
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy a meal at the buffet restaurant or drinks at the lobby lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to body treatments, body scrubs or manicures and pedicures at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and yoga classes
  • 9 minutes by foot from The MixC Shopping Mall and a 2-minute drive from Dongmen Pedestrian Street
  • Airport shuttle service available for a fee
Grand Hyatt Shenzhen offers its guests a full-service spa, an outdoor pool, and a steam room. There are 6 restaurants on site. A business centre and 13 meeting rooms are available.

Public spaces have free WiFi and wired Internet. Event space at this hotel measures 29805 square feet (2769 square metres) and includes conference space. A fitness centre, multilingual staff, and tour/ticket assistance are also featured at the luxury Grand Hyatt Shenzhen. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 5-star Shenzhen hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
China Lodge – This restaurant serves lunch and dinner.
The Lounge – On-site lobby lounge. Open daily.
The Show Kitchen – This buffet restaurant serves breakfast, lunch and dinner. Open daily.
Sugar Box – This coffee shop serves lunch and dinner. Open daily.
La Terrazza – This restaurant serves brunch, lunch and dinner. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 218 per person
  • 6 restaurants
  • Couples/private dining

Restaurants on site

  • China Lodge
  • La Terrazza
  • Sugar Box
  • The Lounge
  • The Show Kitchen

Things to do

  • Designer stores
  • Full-service spa
  • Gym
  • Outdoor pool
  • Shopping centre
  • Steam room
  • Yoga classes

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 13 meeting rooms
  • 29,805 square feet of conference space
  • Business centre

Outdoors

  • Pool loungers

Full-service spa

  • 13 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift (102 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-width doorways (76 centimetre wide)

More

  • 1 building
  • 38 floors
  • Banquet hall
  • Built in 2009
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Hyatt Shenzhen

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 408 per day.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 218 per person
  • Airport shuttle fee: CNY 700 per vehicle (one-way)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 408 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Grand Hyatt Shenzhen offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
This property requires guests to wear swimming caps while in the pool.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Grand Hyatt Shenzhen
Grand Hyatt Shenzhen Hotel
Shenzhen Grand Hyatt
Grand Hyatt Shenzhen Hotel Shenzhen
Grand Hyatt Shenzhen Hotel
Grand Hyatt Shenzhen Shenzhen
Grand Hyatt Shenzhen Hotel Shenzhen

Grand Hyatt Shenzhen Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 398 out of 606 reviews
Rating 8 - Good. 150 out of 606 reviews
Rating 6 - Okay. 33 out of 606 reviews
Rating 4 - Poor. 12 out of 606 reviews
Rating 2 - Terrible. 13 out of 606 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

4/10 Poor

Jennifer

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Dec 2025

10/10 Excellent

Arlene

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
clean and spacious room. prompt room service. attentive front desk personnel as well as the concierge staff located at 1/F.
Stayed 2 nights in Dec 2025

10/10 Excellent

Richard

Stayed 1 night in Jan 2026

10/10 Excellent

Nicole

Stayed 1 night in Dec 2025

8/10 Good

Xie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very attentive staffs who were very helpful during our stay.
Stayed 4 nights in Dec 2025

10/10 Excellent

cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room are clean
Stayed 3 nights in Dec 2025

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, amenities
As a business traveller the check in process was efficient, the room is a good size including desk facilities. The hairdryer was a good size and powerful enough. My room included club breakfast which had enough options. The full breakfast on level 2 has a lot more options but I was happy with the offering on the club floor.
Stayed 3 nights in Dec 2025

4/10 Poor

Mayle

Stayed 1 night in Nov 2025

10/10 Excellent

Nathan

Stayed 1 night in Dec 2025

8/10 Good

Marco

Liked: Cleanliness, staff & service, amenities
Room was as usual.
Stayed 2 nights in Dec 2025

10/10 Excellent

Si Xin

Business traveller
Liked: Cleanliness, staff & service, amenities
The room is spacious and clean. The staff are friendly.
Stayed 1 night in Nov 2025

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel, with excellent staff. Mixc is right outside, which has a large supermarket, and the hotel is close to several metro stations.
Stayed 6 nights in Nov 2025

10/10 Excellent

Keith

Stayed 3 nights in Nov 2025

8/10 Good

Robin

Stayed 7 nights in Oct 2025

10/10 Excellent

Ian

Stayed 4 nights in Oct 2025

10/10 Excellent

Elizabeth, San Bruno

Liked: Cleanliness, property conditions & facilities
Hotel is a newer hotel. Room was spacious and clean. Staffs are polite and helpful. Location is great, connects to an indoor mall which is very helpful when hot weather that you don’t want to be out under the sun.
Stayed 3 nights in Oct 2025

8/10 Good

Beth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Something else
Stayed 3 nights in Oct 2025

10/10 Excellent

Chris

Stayed 1 night in Oct 2025

10/10 Excellent

Yerim

Liked: Cleanliness
Stayed 4 nights in Oct 2025

10/10 Excellent

jonathan

Stayed 7 nights in Oct 2025

10/10 Excellent

XUANDA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

2/10 Terrible

Hock Neo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a fall before the trip & the Hotel did not want to refund my bookings for me & my family. As a family we will never stay in any of the Hyatt Hotels around the world. The Conrad HK refunded our bookings. Hyatt did not & ignored my pleas through Expedia. Reservations Manager did a poor job of no support. I will write in with a poor report for your hotel.
Stayed 3 nights in Sep 2025

8/10 Good

Chin Kiang

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The reception staff was extremely helpful, very courteous and professional.. kudos to her..
Stayed 1 night in Sep 2025

10/10 Excellent

Sik Ming

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for underground to everywhere in Shenzhen. Joining to a huge shopping arcade.
Stayed 2 nights in Sep 2025