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Hotel Kapok Shenzhen Bay

4.5 star property

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Photo gallery for Hotel Kapok Shenzhen Bay

Restaurant
Deluxe Suite | Bathroom | Combined shower/bathtub, deep-soaking bathtub, rainfall showerhead
Coffee shop
Reception
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
No. 3001 Binhai Avenue, Nanshan District, Shenzhen, Guangdong, 518054
  • Place, MixC Shopping Mall
    ‪3 min walk‬
  • Place, Shenzhen Bay
    ‪3 min walk‬
  • Place, Coastal City
    ‪14 min walk‬
  • Airport, Shenzhen (SZX-Shenzhen Intl.)
    ‪17 min drive‬

Room options

View all photos for Deluxe King Room

Premium bedding, down duvets, pillow-top beds, free minibar

Deluxe King Room

  • City view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Suite

Deluxe Suite | Premium bedding, down duvets, pillow-top beds, free minibar

Deluxe Suite

  • City view
  • 80 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Twin Room

Deluxe Twin Room | Premium bedding, down duvets, pillow-top beds, free minibar

Deluxe Twin Room

  • City view
  • 40 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Executive City View King Bed Room

Premium bedding, down duvets, pillow-top beds, free minibar

Executive City View King Bed Room

  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive City View Twin Bed Room

Executive City View Twin Bed Room | Premium bedding, down duvets, pillow-top beds, free minibar

Executive City View Twin Bed Room

  • City view
  • 40 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Sea View King Bed Room

Deluxe Sea View King Bed Room | Premium bedding, down duvets, pillow-top beds, free minibar

Deluxe Sea View King Bed Room

  • Sea view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

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Exterior
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The price is CHF 69
includes taxes & fees
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About this property

Hotel Kapok Shenzhen Bay

This hotel features a restaurant, a fitness centre and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, coffee/tea in a common area and 24-hour room service.
Hotel Kapok Shenzhen Bay offers 242 accommodations, which are accessible via exterior corridors and feature Hot tubs and free minibar items. This accommodation offers separate sitting areas. Pillowtop beds feature down duvets and premium bedding. LCD televisions come with digital channels. Bathrooms include a combined bath/shower unit with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with slippers, bidets and complimentary toiletries.

This Shenzhen hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a fitness centre.
During your stay at Hotel Kapok Shenzhen Bay, you're just a quick walk from Shenzhen Bay. You'll find features such as free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy Chinese cuisine while dining at Xiao Nan Yanng
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • 6 minutes by car from Window of the World and 8 minutes from Shekou Ferry Terminal
  • Airport shuttle service available for a fee
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and meeting rooms.

WiFi and wired Internet are free in public spaces. A fitness centre, a library, and tour/ticket assistance are also featured at the luxury Hotel Kapok Shenzhen Bay. You'll have access to the indoor pool at a partner property. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.
Xiao Nan Yanng – This restaurant specialises in Chinese cuisine.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free offsite parking
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CNY 228 for adults and CNY 114 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Xiao Nan Yanng

Things to do

  • Gym
  • Indoor pool (guest access)
  • Library

Family friendly

  • Access to nearby indoor pool
  • Grocery/convenience store
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • On the bay

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Refrigerator
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 16

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 9 and older; guests must have received complete COVID-19 vaccination at least 3 days prior to check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Kapok Shenzhen Bay

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 280 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 228 for adults and from CNY 114 for children
  • Airport shuttle fee: CNY 300 per vehicle (one way)
  • Rollaway bed fee: CNY 280 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and window guards
Hotel Kapok Shenzhen Bay offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Hotel Kapok Shenzhen Bay
Kapok Hotel Shenzhen Bay
Kapok Shenzhen Bay
Shenzhen Bay Hotel
Shenzhen Bay Kapok Hotel
Hotel Kapok Shenzhen Bay Hotel
Hotel Kapok Shenzhen Bay Shenzhen
Hotel Kapok Shenzhen Bay Hotel Shenzhen

Hotel Kapok Shenzhen Bay Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 56 out of 115 reviews
Rating 8 - Good. 46 out of 115 reviews
Rating 6 - Okay. 7 out of 115 reviews
Rating 4 - Poor. 3 out of 115 reviews
Rating 2 - Terrible. 3 out of 115 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Mark

It was very nice
Stayed 5 nights in Jun 2024
Verified

10/10 Excellent

Yao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The environment and room itself are nice, clean and cozy, also the staffs are great I can tell two front desk staffs with the last names “Pan” and “Qin” are patient and helpful.
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Event and stay

Nice, clean hotel. Good value for money. Great shower! Only suggestion is the TV in the room should be bigger and have more English channels available. We held an event there and the big screen they have I. The ballroom is fantastic.
Stayed 2 nights in Oct 2024
Verified

6/10 Okay

Ling Hong

Liked: Staff & service
Not clean enough
Stayed 3 nights in Sep 2024
Verified

10/10 Excellent

Pui Man

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
方便到春茧看演唱會
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Edgar

Y
Stayed 8 nights in Jul 2025
Verified

10/10 Excellent

HYOEUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
직원들도 친절하고 방이 매우 깨끗하고 아늑했음 어매니티도 나쁘지 않있고 드라이기가 다이슨이어서 좋았음 샤워가운이나 침구류도 고급져서 쾌적하게 쉬었음 침대옆에 핸드폰 충전기도 있어 세심한 배려가 느껴졌음
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

看演唱會最佳住宿

離春繭體育館很近 看演唱會的最佳住宿選擇
Stayed 1 night in Nov 2024
Verified

8/10 Good

LAI SHEUNG NORAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

欠缺高遠可見的招牌

原本一出地鐵站就可見到酒店、可惜沒有可見的招牌、入口是跟車路一齊、並不明顯,十分難找😅
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Verified traveller

Lyxhotell med stor frukost! Saknade kylskåp i rummet! Behövs i varmt och fuktigt klumat
Stayed 3 nights in Jan 2024
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, close to a new shopping mall and subway!
Stayed 1 night in Sep 2019
Verified

2/10 Terrible

Dora

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

Disappointed

The whole stay was ruined at the last moment during check out. Must say this is the worst experience that both my friends and I have experienced from all our previous hotel stays in different places. In general, the hotel itself is pretty good and location is good since our activities were in the nearby area SZ Bay Mixc and 后海 area. The whole impression was ruined by a check out staff at the counter and her name is Amy Peng. We have booked two rooms with four of us, upon room settlement, we asked Amy Peng to split the room bill, she didn't look very happy when we requested that as she was holding two room bills stapled together in a pile. Then we said we would also like to split each room's bill into half so each of us will pay our share by whatever means we want ( such as cash/credit card/wechat pay). We always do this when we travel together so it's easy to settle all charges clearly and quickly for us. Never thought that this is not welcomed by the check out staff. Upon our second polite request, Amy Peng didn't look happy at all and had her black face all that time. My friend asked if theres any problem, she didnt respond and continue to have her black face. My friend got annoyed and asked her why she has that kind of attitude. She responded right away with a defying voice saying there's nothing wrong with her and asked if we had any problem. We were totally taken by her rude behaviour. Am surprised there are people like that working in the service industry...
Stayed 1 night in Sep 2019
Verified

8/10 Good

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

打高球值得去酒店

環境幽靜, 地方整潔
Stayed 2 nights in Feb 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

前台客服態度很差！

前台客服態度很差！不會再選擇入住！
Stayed 1 night in Dec 2018
Verified

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice service
Stayed 1 night in Nov 2018
Verified

8/10 Good

JING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
虽然不是正海景，但是位置还是不错的，浴室很棒！
Stayed 1 night in Jul 2018
Verified

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

really convenient location for concert-goers

the hotel was just right next to the concert venue and it was super convenient! on top of that, the staff was polite and the hotel room was very comfortable. it was a spacious room with quality amenities.
Stayed 1 night in Jul 2018
Verified

8/10 Good

ERic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

演唱會之選

整潔舒適
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ライブ会場の体育館に近くて安心

某有名アーティストの海外公演がこちらの近くのホテルの近くの体育館で行われ、宿泊に利用しました。綺麗でスタッフも応対が良く、安心して宿泊できました。
Stayed 2 nights in Mar 2018
Verified

8/10 Good

Wai Fung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

地點一流

酒店在演唱會場館旁邊，地點一流，非常方便
Verified

8/10 Good

chanai

Liked: Room comfort

深センベイスポーツセンターに用事がある方にはオススメ

母と二人で利用しました。初めての中国本土で不安でしたが、快適に過ごせました。 ただ、カードトラブルで切れない事が一時発生したりと、若干のトラブルと、香港ドルから中華人民元へ両替をお願いしたら、女性の従業員の方はとても面倒そうに対応されましたが。笑 スポーツセンターでライブのある時には歩いて帰れてとても便利だし安全ですよ。 最寄りは駅のセブンイレブンですが、こちらもカード切れないし、スポーツセンターのケンタッキーもカード切れない日本人が多くて、現金は最低限にしたいと言う人も、交通費プラス二千円くらいはしておくのをおススメします。笑
Stayed 1 night in Mar 2018
Verified

8/10 Good

Almeida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Average

Rooms sizes was not what I expected!
Stayed 1 night in Dec 2017
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Comfort / Stylish / Friendly and helpful service. Nice restaurant. Great experience!
Stayed 1 night in Jun 2017
Verified

8/10 Good

Gianpietro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Geat Hotel for a reasonable price

Geat Hotel for a reasonable price. Nice design with spacious rooms. Restaurant has excellent Food and Breakfast. Staff is very friendly and helpfull. Only sad thing is that they have a bar but do not use it. Drinks you can only have it by the bottle no matter if you want a beer or a Cognac. In the surroundings are big constructions, but I am sure once those are finished it will be a nice place to be. Good jogging possibilities and 300m from next Metro station.
Verified

8/10 Good

Stephenie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Walking distance from stadium

Booked it because of a concert at Shenzhen stadium. It's 5-10 min walking distance which is a perfect location for a stay if a concert ends late. The nearby area is under development, thus you will need to walk all the way back to the central area for food, shopping and etc. Weird structure for the toilet though, it's separated from the bath area.