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Shangri-La Shenzhen

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Photo gallery for Shangri-La Shenzhen

Bar (on property)
Lobby
Gym
Exterior
Deluxe Room, 2 Single Beds | Minibar, in-room safe, desk, laptop workspace

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Jianshe Road, Luohu District, Shenzhen, Guangdong, 518001
  • Place, Luohu Commercial City
    ‪11 min walk‬
  • Place, Luohu Port
    ‪12 min walk‬
  • Place, Dongmen Pedestrian Street
    ‪17 min walk‬
  • Airport, Shenzhen (SZX-Shenzhen Intl.)
    ‪29 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed

9.2 out of 10
Wonderful
(5 reviews)
  • Mountain view
  • 30 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds | Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 2 Single Beds

7.0 out of 10
Good
(2 reviews)
  • Mountain view
  • 30 sq m
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Horizon Club, Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Horizon Club, Room, 1 King Bed

  • Hill view
  • 30 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Horizon Club, Room, 2 Single Beds

Horizon Club, Room, 2 Single Beds | Minibar, in-room safe, desk, laptop workspace

Horizon Club, Room, 2 Single Beds

8.0 out of 10
Very good
(2 reviews)
  • Hill view
  • 30 sq m
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

8.6 out of 10
Excellent
(38 reviews)
  • City view
  • 30 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Single Beds

Minibar, in-room safe, desk, laptop workspace

Superior Room, 2 Single Beds

8.4 out of 10
Very good
(19 reviews)
  • City view
  • 30 sq m
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | Minibar, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • Hill view
  • 60 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Suite, 2 Single Beds

Executive Suite, 2 Single Beds | Minibar, in-room safe, desk, laptop workspace

Executive Suite, 2 Single Beds

  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

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About this property

Shangri-La Shenzhen

4 restaurants, a full-service spa and an outdoor pool are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a poolside bar are on-site.
Shangri-La Shenzhen offers 522 air-conditioned accommodations with minibars and a safe. 40-inch LED televisions come with satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit with a deep soaking bath, bathrobes, slippers and complimentary toiletries.

This Shenzhen hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 19 treatment rooms. Services include massages.
Our customers tell us that they can't get enough of the helpful staff at Shangri-La Shenzhen. During your stay, you'll be connected to a shopping centre and within walking distance of Dongmen Pedestrian Street. You'll find features such as free WiFi in public areas and free self-parking, plus 4 restaurants.
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a refreshing drink include 4 restaurants, a coffee shop, a poolside bar and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to massages at the spa
  • Services include babysitting, a lifeguard on-site and dry cleaning/laundry
  • On-site recreation includes a gym, a steam room and a sauna
  • Just a 2-minute drive from Dongmen Pedestrian Street and a few minutes from Huaqiangbei
  • Airport shuttle service available for a fee
Shangri-La Shenzhen offers its guests a full-service spa, an outdoor pool, and a sauna. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A business centre, meeting rooms, and limo/town car service are available. A children's pool, a fitness centre, and an arcade/games room are also featured at the luxury Shangri-La Shenzhen. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Shenzhen hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10:30 AM.
Coffee Garden – This buffet restaurant serves breakfast, lunch and dinner.
Shang Palace – This restaurant serves lunch and dinner.
Champs Bar and Grill – This restaurant only serves dinner.
360 Bar and Restaurant – This fine-dining restaurant serves dinner and light fare. Happy hour is offered.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6 AM to 10:30 AM for a fee: CNY 161 for adults and CNY 161 for children
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • 360 Bar and Restaurant
  • Champs Bar and Grill
  • Coffee Garden
  • Lobby Lounge
  • Shang Palace

Things to do

  • Arcade/game room
  • Children's pool
  • Full-service spa
  • Gym
  • Mini golf
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 19 treatment rooms
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 32 floors
  • Ballroom
  • Banquet hall
  • Built in 1992
  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: noon
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 161 for adults and from CNY 161 for children
  • Airport shuttle fee: CNY 600 per vehicle

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
The listed child breakfast fee applies to guests age 11 and younger. This property requires guests to wear swim caps in the pool.

We should mention

  • Children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Hotel Shangri-la Shenzhen
Shangri-la Hotel Shenzhen
Shangri-la Shenzhen
Shangri-la Shenzhen Hotel
Shenzhen Hotel Shangri-la
Shenzhen Shangri-la
Shenzhen Shangri-la Hotel
Futian Shangri-La Shenzhen Hotel Shenzhen
Shangri La Hotel Shenzhen
Shangri-La Shenzhen Hotel
Shangri la Hotel Shenzhen
Shangri-La Shenzhen Shenzhen
Shangri-La Shenzhen Hotel Shenzhen

Shangri-La Shenzhen Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 490 out of 1001 reviews
Rating 8 - Good. 351 out of 1001 reviews
Rating 6 - Okay. 89 out of 1001 reviews
Rating 4 - Poor. 38 out of 1001 reviews
Rating 2 - Terrible. 33 out of 1001 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Desiree

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel offers great value for money, making it an excellent choice for travelers looking for comfort and convenience without overspending. The rooms are clean, modern, and well-maintained, providing a pleasant and relaxing stay. Its central location in Luohu is a major highlight. The hotel is just about a 10-minute walk from the Luohu–Hong Kong border, making cross-border travel very easy. Luohu Commercial City Mall is only a 5-minute walk away, perfect for shopping and dining. The Luohu Subway Station is just 2 minutes away on foot, offering quick access to the rest of Shenzhen. Shenzhen Train Station is also within a 5-minute walk, and Dongmen Plaza, a popular shopping area, can be reached in about 15 minutes. Overall, a highly convenient and comfortable option, especially for those wanting to stay in the heart of Luohu.
Stayed 5 nights in Feb 2026

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean room and helpful staffs
Stayed 3 nights in Nov 2025

8/10 Good

Thomas

Stayed 3 nights in Feb 2026

10/10 Excellent

Qi Wang

Stayed 1 night in Jan 2026

10/10 Excellent

Sam

Liked: Cleanliness, amenities, property conditions & facilities
Building is old, but keeping clean and nice,room is wonderful, feeling just like go back home. staffs really did the good jobs. This hotel have best location, you can walking cross border go to Hong Kong.
Stayed 2 nights in Jan 2026

10/10 Excellent

Jing

Liked: Cleanliness, staff & service, amenities
Everything was perfect.
Stayed 5 nights in Jan 2026

10/10 Excellent

Fancy

Liked: Cleanliness, staff & service, amenities
Huge clean room, friendly and accommodative Staff, close to restaurants and shopping
Stayed 6 nights in Jan 2026

10/10 Excellent

Cindy

Stayed 1 night in Jan 2026

8/10 Good

Helen

Stayed 3 nights in Jan 2026

10/10 Excellent

Jin-Peng

Stayed 1 night in Jan 2026

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, amenities
Excellent place to stay. We had a suite and the amenities are fabulous, free breakfast as well as lounge access that had wonderful food. Room was very clean, staff very nice.
Stayed 3 nights in Jan 2026

10/10 Excellent

Ishaan

Stayed 1 night in Jan 2026

10/10 Excellent

Thomas

Stayed 1 night in Jan 2026

8/10 Good

Sazali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is near to the train and metro station.
Stayed 2 nights in Jan 2026

10/10 Excellent

Edna Seok Hien

Stayed 2 nights in Jan 2026

4/10 Poor

Victor

Disliked: Cleanliness, property conditions & facilities, room comfort
Huge disappointment given its Shangri la logo. Very outdated inside out. Shower set didn’t function properly. Room toilet trash bin was left unattended for days. The cleaning staff threw away all my shaver accessories. Lots of smoking smell inside the hotel and along the corridor.
Stayed 4 nights in Jan 2026

8/10 Good

loh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never try breakfast will try next time, a bit old should renovate, overall is nice staying.
Stayed 5 nights in Dec 2025

10/10 Excellent

Erik

Stayed 1 night in Jan 2026

10/10 Excellent

Erik

Stayed 3 nights in Jan 2026

10/10 Excellent

Chuan Sng

Stayed 2 nights in Dec 2025

10/10 Excellent

Pak, ALHAMBRA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was decent, and the massage service was reasonably priced and friendly. They didn’t charge much for the actual package and only asked for a RMB 40 tip per hour, which still made the overall cost very reasonable. The location is excellent, as it’s right next to Shenzhen Railway Station and the Luohu Commercial Center.
Stayed 2 nights in Dec 2025

8/10 Good

Samuel

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff were excellent. Especially our room attendant.
Stayed 2 nights in Dec 2025

10/10 Excellent

Howie Yu Chun

Stayed 1 night in Dec 2025

10/10 Excellent

Sonika

Stayed 4 nights in Dec 2025

10/10 Excellent

John

Stayed 1 night in Dec 2025