Second time here with family. The atomsphere and facility is of 4 star hotel. Friendly and helpful staff. The hotel is locates in a beautiful area and has great facilities. There is indoor swimming pool and a gym. It is close to many important landmarks including Thrope park. Also there are nice walking paths in the area
Les points faibles : Personnel et service et confort de la chambre
Check in was a joke, took over an hour to check in. We did get a drinks voucher but I was tired and just wanted to go to bed. The mattress was really hard and uncomfortable.
If we are in the area we would stay at this hotel.
As a young family we had concerns with the childrenâs play area too close to the front door for the safety of the children.
The welcome.we got was lovely and gave us amazing vibes about staying there seemed a friendly pleasant place but then first time walking to our room when my son 12 years old to"get out the way can you no see the trolley ive got " from a cleaner in a hallway because he had bags passing her cleaning. Had no shower first night the water pressure and took 24 hours to be delt with. Spoke to the receptionist 2nd day and mentioned the problems and said for the price of stay its a bit disappointing and kind of exepcted them to try make some wort off guesure or even gift a drink to show they actually calue customers hotel was nice just the little troubles i had wasnt a priorty and not taken as a issue
Nice inside but tired outside. Very busy and lots of new staff so really helpful but service late and at times poor. Also allocated a disabled access room without being told. Shower very low etc