We are looking ahead to our weekend in Silverthorne, but when we arrived at 8pm on a Friday, there was no power in the condo. We flipped all the breakers off and on, but still no change do we reached out for support. We were told that maintenance would arrive in 15-20 minutes. An hour later, we were still waiting. I had to be uncomfortably pushy in order to speak to someone who could tell me if there were any other units we could stay in, as it appeared that help was not in its way. At 9:30, we booked lodgings through another company. While VRBO did refund our money, I felt their responsiveness was lacking.