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Helnan Auberge Hotel

5.0 star property

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Photo gallery for Helnan Auberge Hotel

Indoor pool, outdoor pool, pool loungers
Courtyard
Coffee shop
Lunch and dinner served
Fitness facility

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Hot tub
  • Parking included
  • Restaurant
  • Air-conditioning
  • Business services

Explore the area

View in a map
Karoun Lake , Faiyum Governorate, Sinnuris
  • Place, Governorate Building
    ‪45 min drive‬
  • Place, Water Wheels Park
    ‪46 min drive‬
  • Place, Pyramids of El Fayoum
    ‪46 min drive‬

Room options

View all photos for Standard Room

In-room safe, desk

Standard Room

  • Garden view
  • 29 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Room (Egyptians Only)

In-room safe, desk

Standard Room (Egyptians Only)

  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

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About this property

Helnan Auberge Hotel

This smoke-free hotel features an indoor pool, an outdoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar and a snack bar/deli are on-site.
Helnan Auberge Hotel offers 104 air-conditioned accommodations with a safe and a hairdryer. Rooms open to balconies or patios. Flat-screen televisions come with satellite channels.

Bathrooms include a bath and complimentary toiletries. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

An indoor pool, an outdoor pool, a children's pool and a hot tub are on site. Other recreational amenities include an outdoor tennis court and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

At Helnan Auberge Hotel, you'll find features such as free WiFi in public areas and self-parking, plus an indoor pool.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Drinking and dining options include a coffee shop, a restaurant, a poolside bar and a bar/lounge
  • Valet parking available for a fee
  • Take a swim in the indoor and outdoor pools or soak in the hot tub
  • Amenities include a front desk safe, a business centre and a meeting room
  • On-site recreation includes an outdoor tennis court, a sauna and a playground
  • Just a 2-minute drive from Lake Qaroun and 15 minutes from Karanis
  • Local-area shuttle service available for a fee
Helnan Auberge Hotel offers its guests a kids' pool, an indoor pool, an outdoor tennis court, and an outdoor pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and a meeting room. A hot tub, a sauna, and a terrace are also featured at the luxury Helnan Auberge Hotel. Free self parking is available.

This 5-star Sinnuris hotel is smoke free.

El Sohbagia – This restaurant serves lunch and dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Free self parking on site
  • Valet parking on site (USD 5 per night)
  • Limited on-site self and valet parking

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • El Sohbagia

Things to do

  • Billiards/pool table
  • Children's pool
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • TV in common areas

Family friendly

  • Children's pool
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Spa

  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 3:00 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 110.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 5.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.

Property is also known as

Helnan Auberge Hotel Sanhur
Helnan Auberge Hotel
Helnan Auberge Sanhur
Helnan Auberge Hotel Sinnuris
Helnan Auberge Sinnuris
Helnan Auberge Hotel Hotel
Helnan Auberge Hotel Sinnuris
Helnan Auberge Hotel Hotel Sinnuris

Helnan Auberge Hotel Reviews

Reviews

6.8
Rating 10 - Excellent. 8 out of 33 reviews
Rating 8 - Good. 8 out of 33 reviews
Rating 6 - Okay. 8 out of 33 reviews
Rating 4 - Poor. 4 out of 33 reviews
Rating 2 - Terrible. 5 out of 33 reviews

7.0/10

Cleanliness

6.8/10

Staff & service

5.4/10

Amenities

6.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Hosam

Liked: Cleanliness, staff & service, property conditions & facilities
Very unique property, staff are extremely helpful and friendly
Stayed 3 nights in May 2022
Verified

2/10 Terrible

Shady

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience was terrible by all means They never answer their phone In the first place Staff is VERY unfriendly and not willing to help Room was not clean Bedsheets and towels smelled awful We couldn’t even reach the reception or front desk if we needed anything during our stay Food was horrible
Stayed 2 nights in Feb 2022
Verified

8/10 Good

Ehab

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great experience

Overall ... it was good experience 8.5/10 Staff freindly 10/10 Room is great 9/10 Service is great 9/10 Food is ok .. Arabic cousin ... i can give it 7 out of 10 .. food was not much hot ( dishes up not heated up during service ) and not much verieties of dishes... Hotel location is direct on the lake however it is far away from the attraction areas ( approx 25km far ) Hotel is not providing Safary trip packages ... so you need to do your own homework .. to arrange a trip for your safary trip ... for us .. we ve contacted a local family lives in tunis village who has several land croser 4×4 Approx cost is 100 usd per trip can accomodate up to 6 pax.. including water falls .. wasi al hitan ...desrt surfing..... desert crousing ...
Stayed 1 night in Feb 2022
Verified

2/10 Terrible

Nariman

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible place, dirty, food is disgusting. The third bed for the
Stayed 1 night in Apr 2021
Verified

2/10 Terrible

Verified traveller

Disliked: Amenities, property conditions & facilities
Avoid Helnan al fayoum, Everything is terrible. I came for one night just to sleep as we have trips outside to do, 1st i checked in at 6pm,they put us in a room overview garbage area,as there is no other rooms available, 2nd we found out that air-condition bringing out heat in a terrible way, we tried to talk to them, to find that 5 rooms at reception are complaining same issue & their answer that we are trying to fix it ... Now it is 11 pm, we couldn’t sleep & my kids slept and their bodies are too hot ... I called the manger & i started to shout out, his answer that i will fix it and call you back in 15 mins, After an hour and half he prepared another room in another building , more clean and location is better , but we have to carry kids while they are sleeping and pass them to another building in very gold weather with too much wind , After we moved with 3 hours , i found my little daughter got a fever 40 c , calling them to help but no pharmacies around and no clinics.. we stayed like that till 2nd day ! And regardless what happened to us, this hotel is not Fayoum mood at all , terrible location No View , terrible food ( no oriental breakfast like all other hotels ) .. Not that clean at all , Dirties all around& rooms are too small Dosent worth penny , its rate was 1200-1500L. E per night & other hotels max. 600L. E Was a big mistake to choose
Stayed 1 night in Apr 2021
Verified

10/10 Excellent

Alaa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a very relaxing place
Stayed 2 nights in Feb 2021
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Amenities
The hotel is historic with lot of events that have happened in it. But when keeping the iconic old vibes, the hotel management forgot to do maintenance and renovation. The room is supposed to be 5 stars but was not even close to 3 stars with the bathroom amenities very limited and the shower very old and broken. The breakfast buffet was okay but dinner options were very limited. Front desk staff were too slow and seemed not professional enough to match the expectations of this historic hotel
Stayed 1 night in Dec 2020
Verified

6/10 Okay

Verified traveller

Great location, great views, beautiful garden, historic
Stayed 2 nights in Dec 2020
Verified

8/10 Good

Abeer

Liked: Staff & service, room comfort

Needs renovations

The hotel has a lot of history but it needs huge renovations.
Stayed 1 night in Dec 2020
Verified

10/10 Excellent

christie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was lovely. The staff was helpful and attentive, the hotel was sparkling clean and we had a very relaxing time. We were one of only a few guests in the hotel in this quiet season and yet the staff worked hard to make sure we enjoyed every moment.
Stayed 2 nights in Nov 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and good food . Need some activities for the night . Bath shampoo and shower gel quality need to be changed
Stayed 1 night in Nov 2019
Verified

10/10 Excellent

Mervat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👌👍 very good everything perfect we love stuff
Stayed 2 nights in Oct 2019
Verified

8/10 Good

jafar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overall
Stayed 1 night in Jul 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Excellent architecture and landscape clean rooms and excellent breakfast. Toilets need renovation. Sound insulation of the balcony needs improvement if possible. Music broadcast should be better and should stop before 10 pm.
Stayed 1 night in Jan 2019
Verified

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
location is very good 1 hour 15 from Cairo.. 30 min from Tunis village. rooms need renovation. don't recommend u go during any public holiday as they aren't ready to host so many guests at the same time.
Stayed 2 nights in Jan 2019
Verified

8/10 Good

Thomas

Recommended for not demanding cleintle whose main goal is to explore the area. Price is rigght. Friendly staff
Stayed 3 nights in Jan 2019
Verified

6/10 Okay

nesreen

كان يمكن ان يكون أفضل

الفندق قديم يحتاج الي تجديد بمعني انه فندق تاريخي ولكن ينقصه الصيانه والاهتمام. لانوجد خدمات ترفيهية خاصه في فصل الشتاء، قد يكون مكان أفضل في الربيع! رغم إنني غير متاكد من ذللك
Stayed 1 night in Dec 2018
Verified

4/10 Poor

bassem

Disliked: Staff & service, property conditions & facilities, room comfort
long check in process over an hour, wrong bed request in 2 rooms, awful breakfast
Stayed 1 night in Aug 2018
Verified

6/10 Okay

Verified traveller

Liked: Room comfort
Average hotel nothing special, location is good to go anywhere in fayoum
Stayed 2 nights in Jun 2018
Verified

4/10 Poor

Ozgur

Liked: Cleanliness

Kotu bir geceydi

Otele gelen öğrenci gurubu sabaha kadar korıdorlarda muzık acıp eglendı.Ama işin garibi otel yonetımı buna mudahale etmedi. Gece boyu uyuyamadık.
Verified

2/10 Terrible

hanan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

All public area is not heated very cold all over

I booked 4 nights and left after 2 it was very cold no heaters at any public area , poor service they couldn't find my booking or know anything about the hotel entertainment over all stay was not good bad experience no activity indoor or outdoor by the pool
Verified

8/10 Good

aliaa

Liked: Cleanliness, property conditions & facilities, room comfort

nice hotel

over all was good , very friendly staff, amazing view from the rooms
Verified

4/10 Poor

ハト

Disliked: Cleanliness, property conditions & facilities, room comfort

ゴージャスなのに、寂れた雰囲気のホテル。

元国王の離宮ということで、期待していたが、残念な感じです。オーベルジュという名前にもかかわらず、ご飯は美味しくない。
Verified

4/10 Poor

Raghdaa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was on poor garden view although I reserved a beach view!
Verified

8/10 Good

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The first one

It was a great stay and everything was good but the problem only with the front office manager coz he gave me a very hard time