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Best Western Terminus Hotel

4.0 star property

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Photo gallery for Best Western Terminus Hotel

Reception
Exterior
Comfort Room, 1 Double Bed, Non Smoking | Premium bedding, pillow-top beds, in-room safe, individually decorated
Lobby
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Parking available
  • 24/7 front desk
  • Housekeeping
  • Laundry

Explore the area

View in a map
154 Hristo Botev Blvd, Sofia, 1000
  • Place, Sofia Central Mineral Baths
    ‪16 min walk‬
  • Place, Alexander Nevski Cathedral
    ‪3 min drive‬
  • Place, Ivan Vazov National Theatre
    ‪3 min drive‬
  • Airport, Sofia (SOF)
    ‪14 min drive‬

Room options

View all photos for Superior King Room

Premium bedding, pillow-top beds, in-room safe, individually decorated

Superior King Room

  • Sleeps 2

Superior Twin Room

  • Sleeps 2

View all photos for Deluxe King Room

Shower, eco-friendly toiletries, hair dryer, slippers

Deluxe King Room

  • Sleeps 3

View all photos for Comfort Room, 1 Double Bed, Non Smoking

Comfort Room, 1 Double Bed, Non Smoking | Premium bedding, pillow-top beds, in-room safe, individually decorated

Comfort Room, 1 Double Bed, Non Smoking

  • Sleeps 1
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking (with Sofabed)

Premium bedding, pillow-top beds, in-room safe, individually decorated

Deluxe Room, 1 King Bed, Non Smoking (with Sofabed)

  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds, Non Smoking

Superior Room, 2 Single Beds, Non Smoking | Premium bedding, pillow-top beds, in-room safe, individually decorated

Superior Room, 2 Single Beds, Non Smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, in-room safe, individually decorated

Superior Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Room, 1 King Bed, Non Smoking

Comfort Room, 1 King Bed, Non Smoking | Premium bedding, pillow-top beds, in-room safe, individually decorated

Comfort Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(23 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Non Smoking

Standard Room, 1 Double Bed, Accessible, Non Smoking | Premium bedding, pillow-top beds, in-room safe, individually decorated

Standard Room, 1 Double Bed, Accessible, Non Smoking

  • Sleeps 1
  • 1 Double Bed

Comfort King Room

  • Sleeps 2

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About this property

Best Western Terminus Hotel

Hotel with free breakfast, near National Archaeological Museum
This smoke-free hotel features a restaurant, a 24-hour business centre and a conference centre. Free full breakfast, free WiFi in public areas and a free manager's reception are also provided. Other amenities include self parking, a meeting room and concierge services.
Best Western Terminus Hotel offers 53 accommodations with laptop-compatible safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. Smart televisions come with cable channels and Netflix. Bathrooms include a shower, slippers and hairdryers.

This Sofia hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Our customers tell us that they enjoy the free breakfast at Best Western Terminus Hotel. During your stay, you'll be within walking distance of National Archaeological Museum. You'll find features such as free WiFi in public areas and a free manager's reception, plus a restaurant.
  • Free full breakfast served daily
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the location and the helpful staff
  • Just a 3-minute drive from Alexander Nevski Cathedral and a few minutes from Ivan Vazov National Theatre
  • Local-area shuttle service available
  • Cats and dogs welcome for a fee (restrictions apply)
There's a restaurant on site. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and WiFi is free in public spaces. A 24-hour business centre, a meeting room, and coworking spaces are available. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the business-friendly Best Western Terminus Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Sofia hotel is smoke free.

Guests are served a free full breakfast daily from 7:00 AM to 10:00 AM. The hotel hosts a free manager's reception daily.
On-site venue – This restaurant only serves breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle
  • Uncovered parking on site (EUR 5.11 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM
  • A restaurant
  • Free daily manager's reception

Things to do

  • Bicycle storage
  • Farming classes
  • TV in common areas

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre
  • Coworking space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Fixed shower seat
  • Front entrance ramp
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Magnifying mirror
  • No lift
  • Phone accessibility kit
  • Portable shower seat
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (140 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Built in 2007
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Netflix
  • Smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 5.11 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 11 lb per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.28 per person, per night
  • Deposit is payable by bank transfer and is due within 48 hours of booking the reservation.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self-parking fee: EUR 5.11 per day
  • Pet fee: EUR 5.11 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Long-term renters welcome
This property uses solar energy, plus eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • This hotel caters to LGBTQ+ guests.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Sofia Plaza
Sofia Plaza
Best Terminus Hotel Sofia
Best Western Terminus Hotel Hotel
Best Western Terminus Hotel Sofia
Best Western Terminus Hotel Hotel Sofia

Best Western Terminus Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 223 out of 393 reviews
Rating 8 - Good. 120 out of 393 reviews
Rating 6 - Okay. 32 out of 393 reviews
Rating 4 - Poor. 10 out of 393 reviews
Rating 2 - Terrible. 8 out of 393 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good

Clean room quiet, nice breakfast, friendly staff, good price, I’ll stay again
Stayed 3 nights in Sep 2025

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Helpful staff. Thank you!
Stayed 3 nights in Jul 2025

6/10 Okay

Bat el

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Yordan

Stayed 1 night in Sep 2025

8/10 Good

EDWIN

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best, Best Western

Really good; service, staff, helpfulness.
Stayed 1 night in Sep 2025

10/10 Excellent

Craig, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is wonderful, as are the front staff, with a special thanks to Plamen for his help. The area is a bit dodgy with rubbish, graffiti and closed buildings galore, but the hotel itself is handy to trams subway and trains.great breakfasts
Stayed 2 nights in Aug 2025

10/10 Excellent

Craig, Auckland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is wonderful and the staff and breakfast are fab. The area is a bit dodgy with graffiti galore, drunks and an edgy vibe, however there has been no incident at all,just the feeling it might happen. It should not distract from the hotel's high points though.
Stayed 2 nights in Aug 2025

6/10 Okay

Kremena

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property it was old,there is a mold in the bathroom,the aspirations in the bathroom it was very noisy. But the staff was very nice and friendly.
Stayed 1 night in Jul 2025

8/10 Good

Brent

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean & comfortable - staff were exceptional

Close to all transport links, and only 2 metro stops from the city centre. The hotel was as expected - modern, clean & comfortable, but the best thing about it was the staff. Without exception, every member of staff we spoke to went out of their way to help and ensure we had an enjoyable stay.
Stayed 4 nights in Jul 2025

2/10 Terrible

Dean

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful. Walked into a bathroom with a condom in trash can. The hotel is extremely small and feels claustrophobic. Showered leaking, dirty toilet with poop. The floor smelled like smoke and we reserved a none smoking room.
Stayed 1 night in Jul 2025

10/10 Excellent

lin

Stayed 3 nights in Jul 2025

10/10 Excellent

Lisah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent as always
Stayed 1 night in Jun 2025

10/10 Excellent

Olawumi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

6/10 Okay

Vesela

Liked: Cleanliness, staff & service
Overall a pleasant stay with a few things that could be improved. The hotel is clean and in a very convenient location with easy access to various public transport, which made getting around hassle-free. The restaurant staff were consistently attentive and helpful, and one of the receptionists — a young woman from Plovdiv — was especially kind and welcoming (I regret not catching her name). However, some details detracted from the experience. There were no "Do Not Disturb" or "No Cleaning Needed" signs in the room, which led to housekeeping entering and throwing away an empty water bottle that i intended to use. In the bathroom, there was no soap dispenser in the shower — only shampoo — so you have to step out mid-shower to use the soap by the sink. No toiletries were provided, which was unexpected. My biggest issue was the mosquitoes. I appreciated the well-ventilated room with an open window, but this led to mosquito bites and a sleepless night chasing them around at 2 a.m., eventually resorting to using repellent. Management should consider installing window screens or installing plug in mosquito/insect repellents in the rooms. Despite these drawbacks, the location and staff made the stay okay. With a few small improvements, this hotel could offer a truly excellent experience.
Stayed 1 night in Jun 2025

6/10 Okay

Perry

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Hasan

Stayed 1 night in Jun 2025

10/10 Excellent

Kulendiran, wantirna south

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 3 nights in May 2025

8/10 Good

Munawar

Travelled with family
Liked: Staff & service
Stayed 5 nights in May 2025

10/10 Excellent

Noah

Stayed 2 nights in May 2025

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would stay again

Clean comfortable good price, slept well, nice breakfast, friendly staff on front desk,
Stayed 3 nights in May 2025

6/10 Okay

Ian

Liked: Cleanliness, staff & service
This is a convenient hotel for the train and coach stations, but not for the city centre, and the nearby metro station is reached via an unpleasant underpass. The dining options nearby are extremely limited. The property itself is in fairly good condition, but the amenities offered are minimal. Overall it would make a decent enough Three Star hotel. Being described as Four Star is a surprise. Maybe by the time this review is published they will have cleaned the outsides of the bedroom windows - but that clearly hasn't happened for some time!
Stayed 3 nights in May 2025

10/10 Excellent

Robert, WEST MOLESEY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Never said this before but every single member of staff was friendly and helpful. A welcome change! Criticism is that the area is grubby but that's hardly the fault of the hotel.
Stayed 5 nights in May 2025

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Harrison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025