Since the moment we arrived at the hotel, everything was a nightmare. The lady at the front desk sent us to three different rooms, and each time we found the room dirty, unkempt, and clearly not cleaned for new guests. This happened even though we arrived around 6:00 p.m.
The fourth attempt, she gave us two single-bed rooms on the 1st & 3rd floors. The next day, when we returned at 11:00 p.m., I went to my room only to find that other people were already occupying it â and all my luggage had disappeared. After about an hour, my belongings were found dumped in a filthy storage room, scattered across the floor. I was humiliated beyond words. In tears, I collected my items and, around 12:45 a.m., finally went to sleep. Since we only had a single-bed room for myself and my two adult children, I had no choice but to sleep on the floor.
To make matters worse, my childrenâs room had a non-working toilet. They reported it to the front desk in the morning before we left, and were assured it would be fixed, but it never was. That night and the next morning, whenever we needed to use the restroom, we had to chase the front desk attendant for about 10 minutes each time, just to unlock the only working bathroom available â located near the lobby.
In total, we were moved to five different rooms, my luggage was misplaced, the toilet never worked, and three adults were crammed into one bed while I slept on the floor.
We endured two nights of pure hell. This was by far the most traumatizing
