It was terrifying! I booked one of my accomplished musicians to stay after our long late evening rehearsal. When we enter the room (no staff available of course ro even speak to), we found the room had bed laid already by strangers! Later, 3 drunk guys returned to my reservation room 9, sleeping on the bed and one drunk man was on the floor!
Cleanliness requires attention.
Faced an issue with the lock while checking in and the customer support was very difficult to reach and help arrived almost after we being stranded for 2 hours .