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DoubleTree by Hilton Southampton

4.0 star property

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Photo gallery for DoubleTree by Hilton Southampton

Exterior
Restaurant
Reception
1 bedroom, hypo-allergenic bedding, in-room safe, desk
Restaurant

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Air conditioning
  • Pet-friendly
  • Parking available
  • Room service
  • 24/7 front desk

Explore the area

Map
Bracken Place, Chilworth, Southampton, England, SO16 3NG
  • University of Southampton
    ‪4 min drive‬
  • WestQuay Shopping Centre
    ‪9 min drive‬
  • Southampton Cruise Terminal
    ‪10 min drive‬
  • Southampton (SOU)
    ‪4 min drive‬

Room options

View all photos for Room, 1 Queen Bed, Accessible

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 1 Queen Bed, Accessible

8.0 out of 10
Very good
(6 reviews)
  • 18 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Room, 1 Queen Bed, Non Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Family Room, 1 Queen Bed, Non Smoking

8.0 out of 10
Very good
(7 reviews)
  • 18 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Non Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 1 Queen Bed, Non Smoking

8.8 out of 10
Excellent
(32 reviews)
  • 18 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Junior Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 18 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Suite, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 18 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking

9.6 out of 10
Exceptional
(9 reviews)
  • 18 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Room, Non Smoking

Twin Room, Non Smoking | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Twin Room, Non Smoking

9.0 out of 10
Wonderful
(12 reviews)
  • 18 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Junior King Suite

Interior

Junior King Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Room

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe King Room

  • Sleeps 3
  • 1 King Bed

Family Queen Room

  • Sleeps 3
  • 1 Queen Bed

View all photos for One Bedroom King Suite

1 bedroom, hypo-allergenic bedding, in-room safe, desk

One Bedroom King Suite

  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

Accessible Queen Room

  • Sleeps 3
  • 1 Queen Bed

View all photos for Queen Room

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Queen Room

  • Sleeps 3
  • 1 Queen Bed

Twin Room

  • Sleeps 2
  • 2 Single Beds

Similar properties

Exterior

Holiday Inn Express Southampton M27 Jct7 by IHG

  • Breakfast included
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.4 out of 5, Excellent, (1103)
The price is CHF 126
for 1 room
includes taxes & fees
1 Aug - 2 Aug
Holiday Inn Express Southampton M27 Jct7 by IHG

About this property

DoubleTree by Hilton Southampton

Suburban hotel with 24-hour front desk and coffee shop/cafe
Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. WiFi in public areas is free. Other amenities include a conference centre, a coffee shop/cafe and self parking.
DoubleTree by Hilton Southampton offers 135 accommodations with a safe and a hairdryer. LCD televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit with a deep soaking bath and complimentary toiletries.

This Southampton hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested. Renovation of all guestrooms was completed in July 2022.

Our customers tell us that they can't get enough of the helpful staff at DoubleTree by Hilton Southampton. During your stay, you'll be within walking distance of University of Southampton. Enjoy features like free WiFi in public areas, plus a restaurant and a bar. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking and extended parking available for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 3-minute drive from University of Southampton and 7 minutes from Solent University
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A business centre, 13 meeting rooms, and coworking spaces are available.

WiFi is free in public spaces. The business-friendly DoubleTree by Hilton Southampton also features multilingual staff, concierge services, and a fireplace in the lobby. Parking is available for a fee. A complete renovation of DoubleTree by Hilton Southampton was completed in July 2022.

This Southampton hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 11:00 AM.
DoubleTree by Hilton Southampton has a restaurant on site.
Bracken Place Restaurant – Overlooking the garden, this restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open daily.
Bracken Place Bar – This bar serves lunch and dinner. Open daily.
24-hour room service is available.

Languages

English, Italian, Polish, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 7.50 per night)
  • Extended parking on site (GBP 24 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 15 for adults and GBP 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bracken Place Bar
  • Bracken Place Restaurant

Things to do

  • TV in common areas

Family friendly

  • Free cot
  • Free rollaway/extra bed
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 13 meeting rooms
  • Business centre
  • Conference centre
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Grab bar in shower (89 centimetre high)
  • Grab bar near toilet (89 centimetre high)
  • Lift (112 centimetre wide door)
  • Raised toilet seat (43 centimetre high)
  • Roll-in shower (152 centimetre wide)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (102 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 1990
  • Comprehensive food waste policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Reception hall
  • Renovated entire property - July 2022
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch LCD TV

Food and drink

  • 24-hour room service
  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 10 per pet, per night
  • Only dogs are allowed
  • Weight limit: 75 lb per pet
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 15 for adults and from GBP 10 for children
  • Self-parking fee: GBP 7.50 per night
  • Extended parking fee: GBP 24.00 per day
  • Pet fee: GBP 10 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton hotel Southampton
Hilton Southampton
DoubleTree Hilton Hotel Southampton
hotel Hilton Southampton
Southampton Hilton
Southampton Hilton hotel
Southampton hotel
Hilton International Southampton
Hilton Southampton Hotel Southampton
Southampton Hilton International
DoubleTree Hilton Southampton
DoubleTree by Hilton Southampton Hotel
DoubleTree by Hilton Hotel Southampton
DoubleTree by Hilton Southampton Southampton
DoubleTree by Hilton Southampton Hotel Southampton

DoubleTree by Hilton Southampton Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 188 out of 400 reviews
Rating 8 - Good. 104 out of 400 reviews
Rating 6 - Okay. 59 out of 400 reviews
Rating 4 - Poor. 21 out of 400 reviews
Rating 2 - Terrible. 28 out of 400 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good stay. Hotel spacious, very r clean and staff helpful. Only better if would be more bar staff or the existing ones are a bit more efficient. Some pretty long waits.
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous stay - perfect for family

From check in to check out, a wonderful experience. Absolutely clean & spotless. One minor (very minor) issue : be careful with the hot water mixer.
Stayed 1 night in Apr 2025

10/10 Excellent

Clerley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

6/10 Okay

Tina

Travelled with family
Liked: Amenities
Upon arrival very long wait at reception I had booked a family room but second bed not made so I had to queue again. I was not informed about parking charges over £7 per night but blue badge your ok. All disabled spaces were full. The room was nice and clean and so was the hotel. It was quiet too and we slept well. I put the towels in the bath at night to stop the drip from the broken valve in shower. Cookies were nice upon arrival and hotel was situated close to motorway so easy for us to be on route in the morning.
Stayed 1 night in Apr 2025

4/10 Poor

Paul

Business traveller
Disliked: Property conditions & facilities, room comfort
electric sockets, TV, heating were not working - identified too late to report on arrival. Advised reception on departure just to be told we will tell maintenance - considered poor
Stayed 1 night in Apr 2025

8/10 Good

Anand

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

2/10 Terrible

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and tidy but terrible nights sleep

There was a corporate event the night of our stay. There was singing and lots of shouting outside the main entrance. This continued untill 2.00am. Our room overlooked this area. One of the worst hotel stays of my life.
Stayed 1 night in Mar 2025

10/10 Excellent

Mily

Travelled with family
Amazing
Stayed 1 night in Mar 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

6/10 Okay

Paul

Stayed 1 night in Mar 2025

4/10 Poor

Joanna

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
The hotel is a conference venue and is therefore not luxurious or cosy and has the feel of an airport lounge. Breakfast was pretty mediocre with no veggie/vegan sausage (not available until Saturday) the food ran out (cold and hot) and everyone was waiting for it to be replenished, with no urgency or sense of customer satisfaction. Pancake machine not working, no plates by the bread and toast. Milk ran out by cereals and not replenished until asked. Also I saw a member of the breakfast staff question a blind guest about bringing their guide dog into the restaurant and then seated them on the table closest to the entrance making the guests and dog feel most unwelcome (when it was pointed out it’s the law to allow guide dogs in restaurants and the guest stated they were made to feel welcome at dinner the night before) EDI training is needed alongside customer service. Evening meal was ok but my husband’s desert order was wrong and not apparent until we got the bill (wrong chocolate mouse served - he had a tofu mouse and not the chocolate whisky mouse ordered - no wonder it tasted ‘odd’) The room was a good size but we had to ask for enough towels for 2 of us these weren’t in the room on arrival. Only enough tea bags and milk for 1 cup each, and the hairdryer didn’t work well and was 15 months past the expiry date of the PAT test. All in all could be much better with some stronger hotel management and better oversight of the staff. Pretty disappointing experience.
Stayed 1 night in Mar 2025

6/10 Okay

Sophie

Stayed 1 night in Mar 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff! Easy check in/ checkout.
Stayed 1 night in Mar 2025

10/10 Excellent

Jane

Stayed 1 night in Feb 2025

8/10 Good

Jack

Stayed 2 nights in Mar 2025

2/10 Terrible

SANDRA

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was clean and tidy but the shower head was broken no hot water and a member of staff tried to get in at 8am 9 March . As a lone female travelling on my own this felt unsafe
Stayed 1 night in Mar 2025

8/10 Good

Gary

Comfortable and clean
Stayed 7 nights in Feb 2025

8/10 Good

Sylvia

Stayed 2 nights in Feb 2025

10/10 Excellent

Carl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Kathy

Stayed 2 nights in Feb 2025

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge room at a great price
Stayed 1 night in Feb 2025

10/10 Excellent

Hajar

Stayed 1 night in Feb 2025

2/10 Terrible

richard

Travelled with family
Disliked: Staff & service

A great example in poor customer service

Not a good experience. The 1st room had a heating problem so we were moved to a second room. The second room also had a heating problem but we did not have time to change a 3rd time as we were due out. As expected it was a cold night but this was compounded in the morning with no hot water. On check-out the front desk staff were great and promised to send a voucher by way of apology. After 2 months no voucher had been received so I contacted the Hotel. The reply I got back from the Hotel Operations Manager said “Unfortunately we suffered some issues due to an malfunction in one of our external units that affected several rooms . However as you were moved for the majority of the remained of your stay I do not believe your experience warrants a refund . I am unsure of who you spoke to regarding a voucher or a refund as I have no communication regarding this & the staff on shift would not have been authorised to of done this” Two follow up e-mails remained unanswered. So beware if front desk staff promise you things they are no authorised to do.
Stayed 1 night in Nov 2024

8/10 Good

Philip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service in the restaurant was slow but other than that it was a lovely property
Stayed 1 night in Feb 2025