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The Palace Hotel

3.0 star property

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Photo gallery for The Palace Hotel

Front of property
Breakfast, lunch and dinner served
Lobby sitting area
Fitness facility
Lobby sitting area

Reviews

7.2 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Gym
  • Business services

Explore the area

View in a map
Church Road, Southend-on-Sea, England, SS1 2AL
  • Place, Adventure Island
    ‪3 min walk‬
  • Place, Southend Pier
    ‪3 min walk‬
  • Place, Southend Beach
    ‪3 min walk‬
  • Airport, London (SEN-Southend)
    ‪6 min drive‬

Room options

Similar properties

Exterior
Holiday Inn Southend by IHG
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.4 out of 5, Excellent, 1,006 reviews
The price is CHF 59
includes taxes & fees
15 Feb - 16 Feb
Holiday Inn Southend by IHG

About this property

The Palace Hotel

Beach hotel with restaurant and bar/lounge
A restaurant, a fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, 24-hour room service, a business centre and conference space are on-site. Change of towels is available on request
The Palace Hotel offers 137 accommodations with laptop-compatible safes and coffee/tea makers. 24-inch LCD televisions come with cable channels and pay-per-view films.

Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and portable fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at The Palace Hotel. During your stay, you're just a quick walk from Southend Pier. Free WiFi in public areas, a restaurant and a gym are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Continental breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym
  • Within a 10-minute walk of Southend Pier and Adventure Island
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business centre and meeting rooms are available.

Public spaces have free WiFi. Event space at this hotel measures 3767 square feet (350 square metres) and includes conference space. A fitness centre, a terrace, and concierge services are also featured at the business-friendly The Palace Hotel.

This 3-star Southend-on-Sea hotel is smoke free.

For a fee, guests can enjoy continental breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 7:00 AM to 10:30 AM.
RBG Bar and Grill – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (GBP 25 per day)

Food and drink

  • Continental breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 12 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • RBG Bar and Grill

Things to do

  • Billiards/pool table
  • Gym
  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 3,767 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • Lift

More

  • 1 building
  • 7 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 24-inch LCD TV with cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Portable fan
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 20 per pet, per day
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately GBP 12.00 per person
  • Nearby parking fee: GBP 25 per day (656 ft away)
  • Pet fee: GBP 20 per pet, per day
  • Service animals are exempt from fees
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Safety Protocol (Radisson)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Park Inn Palace
Park Inn Palace Southend-on-Sea
Park Inn Radisson Palace
Park Inn Radisson Palace Hotel
Park Inn Radisson Palace Hotel Southend-on-Sea
Park Inn Radisson Palace Southend-on-Sea
Park Inn Southend-on-Sea
Radisson Palace Southend-on-Sea
Radisson Southend-on-Sea
Southend-on-Sea Radisson
Park Inn By Radisson Palace Southend-On-Sea Essex
Park Inn Radisson Palace Southend-on-Sea Hotel
Park Inn By Radisson Palace Southend-On-Sea Essex
Park Inn by Radisson Palace Southend on Sea
Park Inn by Radisson Palace Southend-on-Sea Hotel
Park Inn by Radisson Palace Southend-on-Sea Southend-on-Sea

The Palace Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 287 out of 1000 reviews
Rating 8 - Good. 287 out of 1000 reviews
Rating 6 - Okay. 187 out of 1000 reviews
Rating 4 - Poor. 131 out of 1000 reviews
Rating 2 - Terrible. 108 out of 1000 reviews

6.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

6.6/10

Property conditions & facilities

Reviews

8/10 Good

Jaime

Travelled with partner
Liked: Cleanliness, staff & service
Staff were amazing room was a good size only issue we had were the carpets they really need new ones
Stayed 2 nights in Oct 2025

6/10 Okay

Clayton

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Bozena

Liked: Cleanliness, staff & service, property conditions & facilities
All round great place and staff,just parking isn't great
Stayed 1 night in Oct 2025

2/10 Terrible

james

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Our first room had stains on the carpet which looked like vomit. We were given a different room which was marginally better better but the shower cubicle was dirty and had hairs in the tray so we didn’t use it. Overall, the property was tatty and we definitely wouldn’t recommend staying there
Stayed 1 night in Oct 2025

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was really nice, loads of choice and tasty. Staff were lovely, polite, professional and well mannered. Room was very nice and spacious, had a good night sleep and good selection of complimentary drinks. My only criticism was my shower wasn't powerfull with heat , the pole holding the shower head came loose and the carpet in my room had a few stains which was off putting, needs sorting out and cleaning properly to remove dark patches.
Stayed 1 night in Oct 2025

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, staff friendly & helpful.
Stayed 2 nights in Oct 2025

8/10 Good

Alan

Stayed 1 night in Oct 2025

10/10 Excellent

Alison

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Sep 2025

10/10 Excellent

Erik

Stayed 1 night in Oct 2025

4/10 Poor

Evandro

Business traveller
Disliked: Cleanliness, property conditions & facilities

It need renovation

The carpet was dirty, in the room and on the common areas, the bathroom didn’t have all lights working and shower is very runout. The airconditioning wasn’t working in the room. I had a wonderful view of the pier but the window was so dirt and full of bird poo that made not as enjoyable as it should The main reason why I book there was to use the gym and it wasn’t open due maintenance issues.
Stayed 1 night in Oct 2025

8/10 Good

Alan

Stayed 1 night in Sep 2025

6/10 Okay

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and location are good. The beds and pillows were quite uncomfortable.
Stayed 2 nights in Sep 2025

6/10 Okay

Gill

Liked: Cleanliness, staff & service

Park Inn

Spacious room with sea view, excellent toiletries. Comfortbale bed. Friendly and helfpul staff. The double room had only one arm chair plus one upright chair. Minimal hanging space and no wardrobe or drawers. No small fridge. Poor heating controls. No hotel information or information on "What to do in Southend and area". Zero car parking facility.
Stayed 3 nights in Sep 2025

6/10 Okay

Scott

Travelled with partner
Disliked: Amenities
Carpets and flooring filthy and sticky! Bar still dirty in the morning I expect to be contacted over this
Stayed 1 night in Sep 2025

8/10 Good

caroline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic budget hotel, clean with large rooms and friendly staff. No parking and nearby parking over expensive. Used NCP car park next to station but bit of a walk if you have mobility issues or lots of luggage.
Stayed 1 night in Sep 2025

8/10 Good

Carole

Stayed 2 nights in Aug 2025

10/10 Excellent

Sayed

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous
Stayed 2 nights in Aug 2025

8/10 Good

Folasade

Travelled with family and small children
Liked: Cleanliness, staff & service
Had a great short stay, the hotel is in a great location, the staff were friendly and accomodating. Breakfast was good and the hotel is nice, but the carpets are tired and could do with replacing in some areas. Apart from that, i liked my stay.
Stayed 1 night in Aug 2025

10/10 Excellent

THOMAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Christian

Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Southend Penguin Waddle and Street Art

Brilliant. Comfy bed. Clean, spacious room. Water and coffee facilities available. Southend was brimming with street artists painting on buildings, Penguin statues scattered about the town and a treasure hunt! Best weekend ever. The Park Inn right on the sea front easiky accessible to all of it. Great fun.
Stayed 1 night in Aug 2025

6/10 Okay

Suresh

Travelled with partner
Liked: Amenities
Disliked: Cleanliness
You need to drop the palace name. Defo not palace but ok for a 3 star
Stayed 1 night in Aug 2025

10/10 Excellent

Teneica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely time here
Stayed 2 nights in Aug 2025

8/10 Good

Verified traveller

Liked: Staff & service, room comfort

Short seaside family break

Me and my family had a lovely time on our short break. Our room was a great size for a family room with a lovely sea view and It had enough beds for all of us which were very comfortably. The bathroom was tiny for a family rooom. The bathroom floor was bumpy and uneven to walk on. The toilet seat cover fell off. The flush buttons was too hard to push so the toilet never really cleared after each use. Also when we turned on one of the fans in the bedroom, so much thick dust came flying out of it that we had to turn it off immediately. But the breakfast the next day was great and all of the staff were lovely.
Stayed 1 night in Aug 2025

2/10 Terrible

Patricia

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort

Give this one a steer…

First of all, the bed was so lumpy that you could barely sleep on it. You could actually see the lumps in the mattress as the devalue was sitting on it. Second of all, because I was in the room where they allow dogs, there were dog pee stains all over the carpet. There is no excuse for that from either the owners of the dogs or the hotel. There are products out there that will successfully remove pee stains as well as the smell from the dog pee. Additionally, because I had booked two nights in a row, but booked them separately, I asked when I checked in if I would have the same room. The clerk told me that yes I would have the same room. I received a call the next day where they had gone into my room and my stuff was still there. So I had to remind them that I had actually booked tonight. It was then that I was informed that I should have checked out and then checked back in. I don’t have a problem doing that, but I need to be told in advance that that’s what the expectation is. So I thought that was very unprofessional of them. Overall, it was not a good experience staying in this hotel.
Stayed 1 night in Aug 2025