Jen is a very responsive host. She responded to all of my emails before and during the stay. She clearly communicated items such as check in time, directions and extra info about the home. Additionally, she left welcome goodies upon our arrival. The house was fully stocked with dishes, utensils, spices, a coffee bar, towels, hand soap, body wash and so many other things. We packed our own items just in case but found out we really didn't have to.Check in instructions were short and sweet. The house had plenty of games for young people and sleeping places.Most importantly the views of lake were so serene, so perfect.