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Best Western Springfield West Inn

2.5 star property

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Photo gallery for Best Western Springfield West Inn

Exterior
Fitness facility
Standard Room, 2 Double Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets
Lobby
Free daily continental breakfast

Reviews

7.8 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Business services

Explore the area

View in a map
429 Riverdale Street, West Springfield, MA, 01089
  • Place, Big E
    ‪6 min walk‬
  • Place, Veterans Field
    ‪11 min walk‬
  • Place, Connecticut River
    ‪19 min walk‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪26 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Queen Bed, Accessible, Bathtub

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.6 out of 10
Good
(15 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Double Beds, Non Smoking

8.6 out of 10
Excellent
(31 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

2 Double Beds, Non-Smoking, Work Desk, Mini Fridge

  • Sleeps 4

1 King Bed, Non-Smoking, Work Desk, Microwave and Refrigerator

  • Sleeps 2

Accessible-1 Queen, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 2

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About this property

Best Western Springfield West Inn

Hotel with free parking, steps from Connecticut River
Along with a 24-hour fitness centre, this smoke-free hotel has a 24-hour business centre and a business centre. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk and a computer station are on-site.
Best Western Springfield West Inn offers 53 air-conditioned accommodations with coffee/tea makers and a hairdryer. Televisions come with premium cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This West Springfield hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
The free breakfast at Best Western Springfield West Inn gets good marks from our customers. During your stay, you're just a quick walk from Big E. Features include free WiFi in public areas and free self-parking, plus a 24-hour gym.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Amenities include a 24-hour business centre, a computer and laundry facilities
  • On-site recreation includes a 24-hour gym
  • Guests speak favourably about the clean guestrooms and the breakfast
  • Steps from Connecticut River and 6 minutes by car from MassMutual Center
A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business centre. Free breakfast is available daily. A 24-hour fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly Best Western Springfield West Inn. Self parking is free.

This West Springfield hotel is smoke free.

Guests are served a free continental breakfast daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily

Things to do

  • 24-hour gym

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Built in 1989
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities will be closed during the summer:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

Property is also known as

Days Inn Hotel West Springfield
Days Inn West Springfield
Best Western Springfield West Inn
Best Western Springfield West
Days Inn West Springfield Hotel West Springfield
Days Inn West Springfield Ma
Best Western Springfield West
Best Western Springfield West Inn Hotel
Best Western Springfield West Inn West Springfield
Best Western Springfield West Inn Hotel West Springfield

Best Western Springfield West Inn Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 378 out of 1001 reviews
Rating 8 - Good. 317 out of 1001 reviews
Rating 6 - Okay. 165 out of 1001 reviews
Rating 4 - Poor. 77 out of 1001 reviews
Rating 2 - Terrible. 64 out of 1001 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

Teresa

Travelled with partner
Disliked: Property conditions & facilities
The Hotel had a terrible smell curtains in room where dirty and ripped up also towels where dingy children ran up and down hallway night and morning just came from father's Funeral wanted to rest had long day then they required deposit that was never mentioned iin booking.
Stayed 3 nights in Nov 2025

10/10 Excellent

Leah

Travelled with family
Liked: Cleanliness, staff & service, amenities
Every single worker was hospitable! I will definitely stay again
Stayed 3 nights in Nov 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent breakfast
Stayed 1 night in Oct 2025

2/10 Terrible

Paul

Stayed 1 night in Sep 2025

8/10 Good

Gerald, West Hempstead

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Conveniently located
Stayed 1 night in Sep 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities
Perfect we will be back again for sure
Stayed 4 nights in Oct 2025

2/10 Terrible

Tom

Disliked: Amenities, property conditions & facilities
Heat unit was either hot or not working
Stayed 1 night in Nov 2025

8/10 Good

Erika

Liked: Cleanliness, staff & service, amenities
Room was spotless an clean and the heat worked amazing because it was such a cold few days
Stayed 3 nights in Oct 2025

10/10 Excellent

Amrita

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 4 nights in Oct 2025

10/10 Excellent

Holly

Stayed 1 night in Oct 2025

10/10 Excellent

Shuhfan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is good
Stayed 1 night in Oct 2025

8/10 Good

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 1 night in Oct 2025

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Parking was easy, breakfast, was good and fresh.
Stayed 1 night in Oct 2025

6/10 Okay

Christiana

Travelled with family
Liked: Staff & service
Good
Stayed 3 nights in Oct 2025

10/10 Excellent

Anton

Stayed 3 nights in Oct 2025

10/10 Excellent

Nicole

Stayed 2 nights in Oct 2025

6/10 Okay

janet

okay
Stayed 1 night in Oct 2025

6/10 Okay

Gaurav

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Dated hotel but okay if you don’t have other options. Room was clean and comfortable. No issues with cleanliness. It’s just that the hotel overall could use a renovation. It appeared to be a 2 star hotel.
Stayed 2 nights in Oct 2025

10/10 Excellent

Kristan

Stayed 1 night in Sep 2025

8/10 Good

Gerardo, West Roxbury

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

6/10 Okay

Mark

Stayed 1 night in Oct 2025

10/10 Excellent

Lynelle, Eugene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast included.
Stayed 1 night in Sep 2025

2/10 Terrible

Awais

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is absolutely disgusting
Stayed 1 night in Sep 2025

6/10 Okay

william, south thomaston

Travelled with family
Long check in experience; bathroomneds updating
Stayed 2 nights in Sep 2025

10/10 Excellent

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room , comfortable bed .
Stayed 1 night in Sep 2025