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Comfort Inn & Suites

2.5 star property

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Lobby
Suite, 1 King Bed with Sofa bed, Non Smoking | In-room safe, desk, blackout curtains, iron/ironing board
In-room safe, desk, blackout curtains, iron/ironing board
Free daily full breakfast
Property amenity

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Gym
  • Laundry
  • Parking included
  • Housekeeping

Explore the area

View in a map
400 Russell St, Hadley, MA, 01035
  • Place, Autobahn
    ‪6 min walk‬
  • Place, University of Massachusetts Amherst
    ‪1 min drive‬
  • Place, Amherst College
    ‪2 min drive‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪54 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

9.2 out of 10
Wonderful
(71 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

9.0 out of 10
Wonderful
(76 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking (Accessible Tub)

In-room safe, desk, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible, Non Smoking (Accessible Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking (Roll-In Shower)

In-room safe, desk, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible, Non Smoking (Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 1 King Bed with Sofa bed, Non Smoking

9.8 out of 10
Exceptional
(12 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Accessible, Non Smoking

Suite, Multiple Beds, Accessible, Non Smoking | In-room safe, desk, blackout curtains, iron/ironing board

Suite, Multiple Beds, Accessible, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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About this property

Comfort Inn & Suites

Hotel with free breakfast, near University of Massachusetts Amherst
Along with an indoor pool, this smoke-free hotel has a fitness centre and a 24-hour business centre. Free full breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a business centre, laundry facilities and a 24-hour front desk.
Comfort Inn & Suites offers 100 accommodations with a safe and free newspapers. 32-inch LCD televisions come with premium cable channels. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Hadley hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.
Our customers tell us that they enjoy the free breakfast at Comfort Inn & Suites. During your stay, you're just a quick walk from Autobahn. You'll find features such as free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free full breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking and Motorhome/coach/lorry parking
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a gym
  • Guests really like the accommodation for the cleanliness, overall comfort and comfy beds
  • Within a 15-minute walk of Autobahn and Cinemark At Hampshire Mall
Comfort Inn & Suites offers its guests an indoor pool and a fitness centre. WiFi and wired Internet are free in public spaces. A 24-hour business centre and meeting rooms are available. Free breakfast is served daily. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Comfort Inn & Suites. Self parking is free.

This Hadley hotel is smoke free.

Guests are served a free full breakfast daily from 6:00 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 6:00 AM to 9:30 AM

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - C0004601170
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express AMHERST-HADLEY MA
Holiday Inn Express Hotel AMHERST-HADLEY MA
Holiday Inn Express Hotel Amherst-Hadley MA
Holiday Inn Express Amherst-Hadley MA
Hotel Holiday Inn Express Hotel & Suites Amherst-Hadley, MA
Holiday Inn Express Hotel & Suites Amherst-Hadley, MA Hadley
Holiday Inn Express Hotel Suites Amherst Hadley MA
Holiday Inn Express Hotel
Holiday Inn Express
Express Amherst Hadley Ma
Comfort Inn Suites
Comfort Inn & Suites Hotel
Comfort Inn & Suites Hadley
Comfort Inn & Suites Hotel Hadley
Holiday Inn Express Hotel Suites Amherst Hadley MA
Holiday Inn Express Hotel Suites Amherst Hadley MA an IHG Hotel

Comfort Inn & Suites Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 722 out of 1012 reviews
Rating 8 - Good. 205 out of 1012 reviews
Rating 6 - Okay. 46 out of 1012 reviews
Rating 4 - Poor. 16 out of 1012 reviews
Rating 2 - Terrible. 23 out of 1012 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Anne

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

2/10 Terrible

Bao Ci

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Richard

Travelled with family
Liked: Property conditions & facilities, room comfort

Great value hotel

Lovely well presented hotel. Staff very friendly and helpful. Room spacious. Beds comfortable. Nice pool and jacuzzi and outdoor seating Enjoyed breakfast with plenty of choice Great location close to shopping mall and restaurants. Would recommend
Stayed 10 nights in Aug 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
A nice hotel
Stayed 1 night in Aug 2025

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet
Stayed 2 nights in Aug 2025

10/10 Excellent

dion

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Kate

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Dawn

Travelled with family
Liked: Amenities
Place was clean
Stayed 1 night in Aug 2025

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

First time guest.

Hotel was great! Breakfast buffet good.No restaurant or bar though. Very helpful staff.Comfortable beds.
Stayed 1 night in Aug 2025

10/10 Excellent

PINAKI

Stayed 1 night in May 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good central location to outdoors and nightlife

Good for a quick weekender to be between Mt. Toby for hiking and Northampton and Amherst for dining and brunch options. Lot of families and kids around that weekend and a bridal shower or similar but didn’t spend much time at the hotel anyway other than for sleeping and having the stay over nearer to where we wanted to be in the morning.
Stayed 1 night in Aug 2025

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
clean and quiet
Stayed 1 night in Aug 2025

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice and clean, the staff was very friendly and helpful, and it was close to where I wanted to be.
Stayed 2 nights in Jul 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quirks of a single traveler...

The 'hot' food was only lukewarm but there were plenty of other choices. The bed was great...just too many pillows to fight with. Could have had more towels/wash clothes in the bathroom...but had plenty of space. The entire place was clean as a whistle and quiet. I'd stay there again.
Stayed 2 nights in Aug 2025

10/10 Excellent

Juan

Stayed 1 night in Jul 2025

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

ZONG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Jul 2025

6/10 Okay

Holly

Travelled with family
Disliked: Staff & service

Hate 3rd party bookers

Staff had a nasty attitude, I had called about a possible room change, the manager told me to call the 3rd party booking, but also said I could check when we arrived to see if anything opened up. When I said I called earlier I was shut down by “my manager already told me about you” very rudely. I was told we could not have cot due to local fire codes. The hotel itself is very nice, the staff needs to learn how to speak to customers appropriately. The manager clearly hates 3rd party booking!
Stayed 1 night in Aug 2025

10/10 Excellent

Paule

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Gints

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for the family to stay. Room was clean and renovated. Pool area was also clean and nice. Good breakfast.
Stayed 3 nights in Jul 2025

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely convenient--close to UMass, to Amherst College, to food and shopping options--but still pretty quiet and comfortable. Clean, nice facilities, excellent service, staff was extremely friendly and helpful.
Stayed 3 nights in Jul 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, room comfort

Good hotel but bad behavior condoned

Spotlessly clean. Comfortable bed. Good soap, two bars. Towels were fine. Bathtub needs a mat or strips on the bottom of the tub— slippery and dangerous! There was a small group of friends with about 6 small children who were screaming and running amok in the breakfast room while their parents provoked them to even greater extremes of misbehavior. The hotel staff couldn’t have been unaware of what was going on, since the children’s screams could have been heard in Boston, yet nothing was done. Are the other guests expected to police the hotel and reprimand inconsiderate parents?
Stayed 2 nights in Jul 2025

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Seemed expensive for what it was. Odd entry and exit from the property.
Stayed 2 nights in Jul 2025

8/10 Good

Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Jennifer, Arlington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mattress was saggy and uncomfortable. Pool is small and gym is poorly equipped. Breakfast is mediocre but good enough. Staff were friendly. Decent place to stay.
Stayed 1 night in Jul 2025