6/10 Okay
Dianne
Travelled with family
9 Jul 2025
Not horrible but not impressed
It was fine but I’m not impressed with their housekeeping service. As told via a response to the “how is your stay going” text… The room sleeps 6. There are 4 people on our reservation. Every day housekeeping gives us 3 towels. We used the two disposable cups on day one, and there are no other cups in the room. They were never replaced. And the remote control batteries are low so it’s very slow and the TV tells us it needs to be swapped out. All of that in the text. They had responded to pre arrival texts so I know someone saw it. But for the remaining two days, we still had no cups and we still had 3 towels for 4 people and we still had a slow remote control. It was clean, the people were nice when we saw them, and I could have ignored the remote control and cup thing. But this is an Embassy Suites. Why would you repeatedly give us only 3 towels? There were 4 dirty ones after we got an extra from the front desk every day. That’s annoying.
Dianne
Stayed 4 nights in Jun 2025