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Hampton Inn West Springfield

2.5 star property

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Photo gallery for Hampton Inn West Springfield

Lobby
Room, Accessible, Non Smoking | In-room safe, desk, blackout curtains, iron/ironing board
Reception
Exterior
Seasonal outdoor pool

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Parking available
  • Pool
  • Pet-friendly
  • Housekeeping

Explore the area

View in a map
1011 Riverdale St, West Springfield, MA, 01089
  • Big E
    ‪2 min drive‬
  • MGM Springfield
    ‪6 min drive‬
  • Eastern States Exposition
    ‪6 min drive‬
  • Hartford, CT (BDL-Bradley Intl.)
    ‪31 min drive‬

Room options

View all photos for 1 King Bed, Accessible, Non Smoking

1 King Bed, Accessible, Non Smoking | In-room safe, desk, blackout curtains, iron/ironing board

1 King Bed, Accessible, Non Smoking

8.4 out of 10
Very good
(9 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard room

Standard room | In-room safe, desk, blackout curtains, iron/ironing board

Standard room

7.8 out of 10
Good
(25 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, Accessible, Non Smoking

Room, Accessible, Non Smoking | In-room safe, desk, blackout curtains, iron/ironing board

Room, Accessible, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed, Accessible (Roll-In Shower)

Room, 1 Queen Bed, Accessible (Roll-In Shower) | In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Accessible (Roll-In Shower)

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible, Bathtub (Mobility & Hearing)

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Accessible, Bathtub (Mobility & Hearing)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for 1King study sofa bed

In-room safe, desk, blackout curtains, iron/ironing board

1King study sofa bed

8.0 out of 10
Very good
(24 reviews)
  • Sleeps 3
  • 1 King Bed

Similar properties

View from property

Courtyard by Marriott West Springfield

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
4.5 out of 5, Wonderful, (481)
The price is CHF 137
for 1 room
includes taxes & fees
21 Aug - 22 Aug
Courtyard by Marriott West Springfield

About this property

Hampton Inn West Springfield

Hotel with free breakfast, near Big E
This hotel features a fitness centre, a 24-hour business centre and self parking. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, a seasonal outdoor pool and a business centre are on-site.
Hampton Inn West Springfield offers 125 accommodations with a safe and coffee/tea makers. 32-inch LCD televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This West Springfield hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre and a seasonal outdoor pool.
Our customers tell us that they can't get enough of the helpful staff at Hampton Inn West Springfield. During your stay, you're just a quick walk from Q Pin 2's. You'll find features such as free breakfast and free WiFi in public areas, plus a gym.
  • Free buffet breakfast served daily
  • Free WiFi
  • Self-parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 3-minute drive from Big E and a few minutes from Holyoke Mall
  • Cats and dogs welcome for a fee (restrictions apply)
Hampton Inn West Springfield offers its guests a fitness centre and a seasonal outdoor pool. Public spaces have free WiFi. You'll find a 24-hour business centre on site. Free breakfast is served daily. The business-friendly Hampton Inn West Springfield also features a vending machine, coffee/tea in common area, and complimentary newspapers in the lobby. For a fee, parking is available.
Guests are served a free buffet breakfast daily from 6 AM to 10 AM.
Room service is available.

Languages

Arabic, English, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (USD 5 per night)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6 AM to 10 AM
  • Coffee and tea in common areas
  • Free manager's reception (select days)

Things to do

  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Built in 1989
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self-parking fee: USD 5.00 per night
  • Pet fee: USD 50 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0001873250
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in May and close in September.
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hampton Inn Hotel West Springfield
Hampton Inn West Springfield
West Springfield Hampton Inn
Hampton Inn West Springfield Hotel West Springfield
Hampton Inn West Springfield Hotel
Hampton Inn West Springfield Hotel
Hampton Inn West Springfield West Springfield
Hampton Inn West Springfield Hotel West Springfield

Hampton Inn West Springfield Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 479 out of 1000 reviews
Rating 8 - Good. 288 out of 1000 reviews
Rating 6 - Okay. 128 out of 1000 reviews
Rating 4 - Poor. 62 out of 1000 reviews
Rating 2 - Terrible. 43 out of 1000 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Cheryl

Stayed 1 night in May 2025

10/10 Excellent

Ernest

Stayed 2 nights in May 2025

2/10 Terrible

Laysha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shower did not work and they did nothing about it.
Stayed 1 night in May 2025

8/10 Good

Ken

Liked: Staff & service, room comfort

Not a Happy Customer. Do some Maintenance Work.

We stayed at this location 2 days ago and were disappointed overall. The buffet breakfast was lacking. Ice dish put out for yogurt, but none available. The same for apparently cut fruit. On our stay last night both were available. Took a shower and was adjusting the overhead nozzle when I noticed all of the grime where you are suppose to put your hand to adjust. The light in the bathroom seemed dim so I unscrewed the cover shade and one of the light bulbs was not working. I screwed it in and it worked just fine. Two nights ago the same issue in the bathroom. I assume that housekeeping was to lazy to notice or fix the problem. For a Hampton Hotel I was disappointed in the quality of the linens in the bathroom - something like Motel 6 quality. Your dining room furniture needs to be updated or replaced. One of the tables had a piece of cardboard to stop it from wobbling - just fix the problem or move the table away from the middle of the room. We spent the night before last night in a Hampton in Bedford, NH. Their quality of service and food was much improved to your facility. The door to the hotel this morning was making a terrible racket for each person leaving. Sign on the door says doors are locked until 10 am. Didn't have that problem in Bedford. It appeared a District Manager was present this morning as we were leaving. He was more concerned about the placement of a garbage can than anything else. The elevator makes a racket that says use the stairs.
Stayed 1 night in Apr 2025

10/10 Excellent

Francisca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasant stay. Staff was professional and courteous. Would definitely stay again.
Stayed 2 nights in Apr 2025

10/10 Excellent

Lori

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

2/10 Terrible

clay

Stayed 1 night in Apr 2025

10/10 Excellent

Lorrie

Liked: Cleanliness, staff & service, property conditions & facilities
Pet friendly
Stayed 1 night in Apr 2025

8/10 Good

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good, close to shopping and food options.
Stayed 2 nights in Apr 2025

10/10 Excellent

Sharon V

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only needed one night. The accommodations were excellent, the breakfast was very good; (I love having hot options). The only thing I would suggest to fix is the diverter in the water spout. Although I was able to take a good shower, I would have preferred stronger water pressure. It needs improvement. It's a perfect place for a short stay.
Stayed 1 night in Apr 2025

2/10 Terrible

Dia

Stayed 1 night in Apr 2025

6/10 Okay

Melissa

Stayed 1 night in Apr 2025

8/10 Good

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Tanya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well taken care of.
Stayed 1 night in Mar 2025

10/10 Excellent

Mary Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
All good, especially the people at the front desk!! So important!
Stayed 1 night in Mar 2025

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quick trip for work. love staying at Hampton Inn all around the country. always clean and neat.
Stayed 1 night in Mar 2025

6/10 Okay

Vitaliy

Business traveller, Travelled with partner
Outdated. Needs major renovation
Stayed 3 nights in Mar 2025

2/10 Terrible

Dinamarie

Stayed 1 night in Mar 2025

10/10 Excellent

Mona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

4/10 Poor

Brian

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort

Never stay near Exit doors

It was horrible they put me near back exit way next to the stairs and all i heard was the door slamming either stairs or back exit way must been minimum 15x my door slammed from the vibration. On top house keeping still knocked on my door even though do not disturb was hanging
Stayed 2 nights in Feb 2025

6/10 Okay

Narvanie

Travelled with family
Not very clean and not as advertised.
Stayed 4 nights in Feb 2025

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, comfortable, and quiet
Stayed 1 night in Feb 2025

8/10 Good

John

Stayed 1 night in Jan 2025