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Hotel UMass

2.5 star property

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Photo gallery for Hotel UMass

Lobby
Property video
Premium bedding, in-room safe, iron/ironing board, free WiFi
Lobby sitting area
Premium bedding, in-room safe, iron/ironing board, free WiFi

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Bar
  • Laundry

Explore the area

View in a map
1 Campus Center Way, Amherst, MA, 01003
  • Place, University of Massachusetts Amherst
    ‪1 min walk‬
  • Place, Mullins Center
    ‪6 min walk‬
  • Place, Amherst College
    ‪5 min drive‬
  • Airport, Westfield, MA (BAF-Barnes Municipal)
    ‪35 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room, 2 Double Beds

9.0 out of 10
Wonderful
(44 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(7 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room, 1 Queen Bed

9.6 out of 10
Exceptional
(10 reviews)
  • Sleeps 3
  • 1 Queen Bed

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About this property

Hotel UMass

Hotel with free breakfast, steps from University of Massachusetts Amherst
This hotel features a restaurant, a bar/lounge and a snack bar/deli. Free continental breakfast and free WiFi in public areas are also provided. Additionally, a coffee shop/cafe, self parking and coffee/tea in a common area are on-site. Housekeeping is not available.
Hotel UMass offers 113 air-conditioned accommodations with iPod docking stations and a safe. Beds feature premium bedding. 37-inch LCD televisions come with premium cable channels. Bathrooms include a shower and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board.

Our customers tell us that they can't get enough of the helpful staff at Hotel UMass. During your stay, you're just a quick walk from University of Massachusetts Amherst. Enjoy features like free breakfast and free WiFi in public areas, plus a restaurant.
  • Free continental breakfast offered
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Self-parking available for a fee
  • Amenities include free newspapers in reception, a front desk safe and a lift
  • Steps from University of Massachusetts Amherst and 7 minutes on foot from Mullins Center
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served. WiFi is free in public spaces.

Hotel UMass also features a library, coffee/tea in common area, and complimentary newspapers in the lobby. You'll have access to the health club at a partner property. Parking is available for a fee.

Smoking is allowed in designated areas at this Amherst hotel.

Guests are served a free continental breakfast.
The Commonwealth – This restaurant serves lunch, dinner and light fare. Guests can enjoy drinks at the bar.
People's Organic Coffee – On-site coffee shop. Open selected days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured parking on site (USD 6 per night)

Food and drink

  • Free continental breakfast
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • People's Organic Coffee
  • The Commonwealth

Things to do

  • Library

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • No housekeeping service

Accessibility

  • Lift

More

  • 1 building
  • 5 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium cable channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Secured self-parking fee: USD 6.00 per night
  • An in-room refrigerator is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0004140080
This property accepts credit cards; cash is not accepted
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel Umass
Umass Hotel
Umass Hotel Amherst
Campus Center Amherst
Umass Hotel At The Campus Amherst
Hotel UMass Amherst
Hotel UMass Hotel
Hotel UMass Amherst
Hotel UMass Hotel Amherst

Reviews

Hotel UMass Reviews

8.8

Excellent

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 603 out of 1004 reviews
Rating 8 - Good. 254 out of 1004 reviews
Rating 6 - Okay. 86 out of 1004 reviews
Rating 4 - Poor. 31 out of 1004 reviews
Rating 2 - Terrible. 30 out of 1004 reviews

Reviews

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Jennifer

Stayed 1 night in Aug 2025

10/10 Excellent

Dan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s great that the university supports an on campus hotel. Staff was friendly and responsive, property is extremely convenient to all points in Amherst. Everything was clean and well maintained, but with that said a refresh should be in the 5 year plan.
Stayed 1 night in Aug 2025

10/10 Excellent

Rajmohan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Sabine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s great if you want to visit the college campus. It’s right there with convenient parking.
Stayed 1 night in Aug 2025

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good spot to stay at when you visit UMass. No miss no fuss. Clean, great service and excellent price.
Stayed 2 nights in Jul 2025

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on campus
Stayed 1 night in Aug 2025

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room was just fine. Arriving at a campus location on an early August Sunday evening was lonely and a tad bit creepy. And we were not 100% sure where the actual hotel was. As it turns out, parking was on the 2nd level, the hotel was inside the student center on the 3rd level, and it was not as clearly marked as we would have liked
Stayed 1 night in Aug 2025

2/10 Terrible

Ed

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Aug 2025

8/10 Good

Eliot

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was quite clean and comfortable and convenient for our purposes. I thought the room was smaller and more crowded than I would have liked, but it provided most everything we needed. The staff were polite and competent and much appreciated. All in all we had a nice stay.
Stayed 3 nights in Aug 2025

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thought the staff was nice. The continental breakfast was the best we’ve ever had and we loved everything about it.
Stayed 1 night in Aug 2025

10/10 Excellent

Thierry

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good surprise hotel!
Stayed 1 night in Aug 2025

8/10 Good

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

6/10 Okay

Melissa

Liked: Cleanliness, staff & service
Beds are very hard and they used flat sheets that come off easily while sleeping. I slepted on a scratchy mattress pad that kept coming off. Other than that, the place is great.
Stayed 1 night in Aug 2025

6/10 Okay

Beth

Stayed 2 nights in Aug 2025

10/10 Excellent

kerdange

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice experience. The hotel is very quiet, the front desk people are welcoming. Very clean.. love it there! I wish i can get a room for parent weekend. I will definitely be back.
Stayed 1 night in Jul 2025

10/10 Excellent

John

Stayed 3 nights in Jul 2025

6/10 Okay

Janet

Travelled with family
Great location for touring UMass Amherst. Property could use a renovation. The bathroom was tiny with an awkwardly opening door. Beds were comfortable. Staff was welcoming and professional. Breakfast was similar to a Hampton Inn.
Stayed 1 night in Aug 2025

8/10 Good

B

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Jul 2025

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

4/10 Poor

Patrick

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was good. You do have to add in parking when doing your cost comparison, and the breakfast was only a continental type offering. Otherwise, it was fine for an overnight stay.
Stayed 1 night in Aug 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Akihiro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025