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Quality Inn Chicopee - Springfield

2.5 star property

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Premium bedding, desk, iron/ironing board, rollaway beds
Fitness facility
Premium bedding, desk, iron/ironing board, rollaway beds
Lobby
Free daily continental breakfast

Reviews

6.4 out of 10

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
463 Memorial Dr, Chicopee, MA, 01020
  • Place, Chicopee Falls Dam
    ‪18 min walk‬
  • Place, Chicopee Memorial State Park
    ‪2 min drive‬
  • Place, MGM Springfield
    ‪8 min drive‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪31 min drive‬

Room options

Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room, 2 Double Beds, Non Smoking

Standard Double Room, 2 Double Beds, Non Smoking | Premium bedding, desk, iron/ironing board, rollaway beds

Standard Double Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Premium bedding, desk, iron/ironing board, rollaway beds

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

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includes taxes & fees
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About this property

Quality Inn Chicopee - Springfield

Hotel in Chicopee with free breakfast and 24-hour front desk
Coffee/tea in a common area, a business centre and concierge services are available at this hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk and free newspapers are on-site.
Quality Inn Chicopee - Springfield offers 100 air-conditioned accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. Televisions come with premium cable channels and pay-per-view films. Guests can make use of the in-room fridges and microwaves.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on a daily basis.

During your stay at Quality Inn Chicopee - Springfield, you'll be within walking distance of Chicopee Falls Dam. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Amenities include free newspapers in reception, a business centre and laundry facilities
  • 10 minutes by car from MGM Springfield and 11 minutes from Naismith Memorial Basketball Hall of Fame
  • Pets welcome for a fee
WiFi is free in public spaces. You'll find a business centre on site. Free breakfast is served daily. A vending machine, tour/ticket assistance, and coffee/tea in common area are also featured at the business-friendly Quality Inn Chicopee - Springfield. Free self parking is available.

Smoking is allowed in designated areas at this Chicopee hotel.

Guests are served a free continental breakfast daily from 6:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom

More

  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Pay films
  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - C0008350610
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Quality Chicopee/Springfield
Quality Chicopee/Springfield Chicopee
Quality Inn Chicopee/Springfield
Quality Inn Chicopee/Springfield Chicopee
Quality Inn Chicopee-Springfield
Quality Chicopee-Springfield
Quality Chicopee Springfield
Quality Inn Chicopee Springfield
Quality Inn Chicopee - Springfield Hotel
Quality Inn Chicopee - Springfield Chicopee
Quality Inn Chicopee - Springfield Hotel Chicopee

Quality Inn Chicopee - Springfield Reviews

Reviews

6.4
Rating 10 - Excellent. 137 out of 839 reviews
Rating 8 - Good. 234 out of 839 reviews
Rating 6 - Okay. 188 out of 839 reviews
Rating 4 - Poor. 147 out of 839 reviews
Rating 2 - Terrible. 133 out of 839 reviews

6.4/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

5.8/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Saritza

Stayed 1 night in Sep 2025

4/10 Poor

Tahisha

Stayed 1 night in Sep 2025

10/10 Excellent

Greg

Stayed 1 night in Sep 2025

8/10 Good

Kayleen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 1 night in Sep 2025

6/10 Okay

Molly

Stayed 1 night in Sep 2025

2/10 Terrible

Jennifer

Stayed 2 nights in Sep 2025

6/10 Okay

Sherry

Stayed 2 nights in Sep 2025

6/10 Okay

Desiree

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort

"Quality" Inn?

The place was fine. It wasn't exactly dirty but it was shabby which gave the impression of dirtiness. The furniture was old, chipped and scraped up. The double paned windows were broken on the outside so when looking out of the window, it seemed like the window was broken. The TV was old and changing channels was difficult. You couldnt scroll thru channels, you had to manually type in each number. But the remote was half broken. I would press one number and a different one would show on the screen. So i has to press really hard and try repeatedly to get it right. The tub was chipped with some stains that made it look dirty and made me feel like i wanted to wear shower shoes. The towels were clean but they looked thin as if they'd been worn down. The beds were really hard and uncomfortable. The temp was either arctic or too hot. Even at 71 degrees it felt frigid in the room. The my room stuck so I had to push it really hard to open it and slam it to make sure it was all the way closed. And the only way to enter the property was from the front door. My room was all the way down the hall, around the corner and down another hall. So even though I could exit from a side door, there was no key access to the side door which was closer to my room. However, people often propped the door. So while it was convenient it didn't feel safe to have to door open at all hours. On a positive note, there was free breakfast that was decent. And the shower pressure and temperature was great!
Stayed 2 nights in Sep 2025

4/10 Poor

Angela

Stayed 1 night in Sep 2025

4/10 Poor

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not Much “Quality” Here

Tough to find accommodations during the Big E but I was able to book here. Took ten minutes of buzzing and phone calls before somebody came to the front desk to check me in. Room was in rough shape with walls cracked and peeling. TV didn’t work. Shower didn’t work. Sketchy people were roaming the halls late at night making lots of noise. I gave this place two stars because at least the sink and toilet worked and they served a decent breakfast. But really, staying overnight on a park bench might be a better option, at least in warm weather.
Stayed 1 night in Sep 2025

6/10 Okay

Jennifa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2025

4/10 Poor

Duncan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was a roach in my room (128), the treadmill didn't work, and the breakfast was nasty.
Stayed 1 night in Sep 2025

2/10 Terrible

Rachel

I did not stay. There were bugs all over the room
Stayed 1 night in Sep 2025

2/10 Terrible

Yajaira

Stayed 2 nights in Sep 2025

6/10 Okay

Maria

Stayed 1 night in Sep 2025

8/10 Good

Jeneen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice enough I would stay again!

I was pleasantly surprised. The hotel was set back from the main road and I heard no road noise. I really heard no hotel noise either. The exterior is nothing special and was a bit hesitatnt the inside would be grim but it was clean and quiet. The beds were comfortable. The refrig and microwave were clean. The hotel is older but is well maintained and the bathroom layout was good. I dislike stale smoke odor and there was none. The heating and cooling was fairly quiet. It was perfect for an inexpensive, 3 day, solo stay.
Stayed 3 nights in Sep 2025

4/10 Poor

Maria

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Remove those old stinky carpets coffee maker dirty

Place is very rundown , it didn’t have a clean smell it wasn’t very bad
Stayed 3 nights in Aug 2025

4/10 Poor

valton

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is not well taken care of. It is not well maintenance. The cleaning lady went into our room and managed to knock the new hairdryer behind the refrigerator and then we questioned it’s a disappearance we were told we were being rude. We found the hairdryer behind the refrigerator with a lot of other trash. There was no hairdryer in the room. If we left the room for the whole day, we will come back in the room smelled. The lady that worked at the front desk act like she didn’t want to be there or she had too much work to do and her attitude was just unbearable. Nobody was smiling. These rooms haven’t been updated in years because the TV was at least 15 years old. You couldn’t put a channel number into the remote. You had to put the frequency number in to get the channel to come up and that was confusing. The cleaning people didn’t come on a daily basis to clean the room and we had to request. They go in there and clean the room. The security at the exit was bad because the door had to be left open and you couldn’t use your room key to open the door from the outside because it didn’t function so anybody could walk into the hotel area and steal something and then walk right back out. Bad experience all the way around. I’ll never use Expedia again.
Stayed 6 nights in Aug 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities
A bit old and run down in places
Stayed 3 nights in Sep 2025

2/10 Terrible

Harvey

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room had a terrible odor so we had to blast the ac to make it bearable. TV was unwatchable due to freezing and Static. Remote didn't work at all but was replaced and new remote was difficult to use. Location was good. Plenty of parking. Staff was helpful and polite.
Temple@ Mass football. I was the photographer.
Stayed 2 nights in Aug 2025

6/10 Okay

Seyedsoroosh

Stayed 4 nights in Aug 2025

10/10 Excellent

TORU

Stayed 3 nights in Aug 2025

2/10 Terrible

Melissa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Absolutely Awful

The hallway of hotel had a terrible odor. The room smelled even worse. The heater smelled like it was going to start a fire. Didn’t stay long enough to find out though because there was a roach crawling on one wall and mold growing on another. Went to the desk to inform them of the issues, noticed ants in the lobby. Was offered another room or a refund. Took the refund and went to another hotel. Would recommend staying away from this place!
Stayed 1 night in Aug 2025

4/10 Poor

Armando, Tucson

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hallways had a horrible stench, but the stench in the room was much worse. I planned on staying the week, but checked out after one night.
Stayed 5 nights in Aug 2025