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Quality Inn Westfield - Springfield

2.5 star property

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Photo gallery for Quality Inn Westfield - Springfield

Lobby
Business centre
Pillow-top beds, in-room safe, desk, blackout curtains
Free daily buffet breakfast
Exterior

Reviews

7.2 out of 10
Good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
2 Southampton Rd, Westfield, MA, 01085
  • Place, General Wareham Park
    ‪18 min walk‬
  • Place, Westfield River
    ‪3 min drive‬
  • Place, Whitney Park
    ‪4 min drive‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪32 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Pillow-top beds, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed, Non Smoking

7.2 out of 10
Good
(39 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Pillow-top beds, in-room safe, desk, blackout curtains

Standard Room, 2 Queen Beds, Non Smoking

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Quality Inn Westfield - Springfield

Hotel in Westfield with free breakfast and 24-hour front desk
A business centre, laundry facilities and a 24-hour front desk are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a computer station, express check-out and free newspapers are on-site.
Quality Inn Westfield - Springfield offers 56 accommodations with laptop-compatible safes and coffee/tea makers. Rooms open to balconies. Beds feature pillowtop mattresses. A pillow menu is available. Televisions come with satellite channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit with a deep soaking bath, complimentary toiletries and hairdryers.

This Westfield hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Quality Inn Westfield - Springfield. During your stay, you'll be within walking distance of General Wareham Park. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 2-minute drive from General Wareham Park and a few minutes from Elm Street Plaza
  • Pets welcome for a fee (restrictions apply)
A computer station is on site and WiFi is free in public spaces. You'll find a business centre on site. Free breakfast is available daily. A vending machine, tour/ticket assistance, and complimentary newspapers in the lobby are also featured at the business-friendly Quality Inn Westfield - Springfield. Self parking is free.

This Westfield hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station

Accessibility

  • No lift

More

  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 3 AM
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per stay
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per stay.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • In-room safe fee: USD 1.50 per night
  • Rollaway bed fee: USD 20.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0003663290
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • Alcohol isn't served at Quality Inn Westfield - Springfield.

Property is also known as

Econo Lodge Inn Westfield
Econo Lodge Westfield
Quality Inn Westfield Springfield
Quality Westfield Springfield
Quality Westfield Springfield
Quality Inn Westfield - Springfield Hotel
Quality Inn Westfield - Springfield Westfield
Quality Inn Westfield - Springfield Hotel Westfield

Quality Inn Westfield - Springfield Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 238 out of 905 reviews
Rating 8 - Good. 294 out of 905 reviews
Rating 6 - Okay. 202 out of 905 reviews
Rating 4 - Poor. 102 out of 905 reviews
Rating 2 - Terrible. 69 out of 905 reviews

7.4/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Victor

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
The room was simple Enough had stuff like microwave and mini fridge. One of the first things noticed was the shower head and faucet where leaking constantly. and the second was mold on the ceiling above the dressers. Didn't bother to take photos as we where not in the room for anything but sleep. The cable tv was not working properly cutting in and out. 3 out of five for the stay.
Stayed 2 nights in Sep 2025

4/10 Poor

Martin

Liked: Staff & service
Disliked: Property conditions & facilities
Whole place smells bad. Smoking right outside all the exits.. Room was ok and clean
Stayed 3 nights in Sep 2025

4/10 Poor

Sarah

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The price matched the quality of the room. The staff was nice and was nice to have a balcony, however, the room needed a better cleaning and improved tv channels - no espn?!?! The carpet was moist/damn, as was the bathroom floor. Thankful to have brought slippers. The bathroom floor had pieces if hair on it. The towels needs to be replaced as had stains. Didn’t get the best sleep but we survived and got what we paid for - an inexpensive room off the highway and near our destination.
Stayed 1 night in Sep 2025

4/10 Poor

Christopher

Disliked: Staff & service

Loud Rude Cold and Smelly

Staff was rude and hostile towards everyone. Food service was terrible and never served hot. The hallways smelled of dirty laundry and stale cigarettes. Housekeeping was very loud and rude.
Stayed 6 nights in Aug 2025

8/10 Good

Christopher

Disliked: Staff & service, property conditions & facilities, room comfort

Rude, mean, and stinky

Staff was ill-tempered and somewhat hostile, and breakfast was not cooked well and not served hot. The hallway smelled like stale cigarettes and dirty laundry.
Stayed 7 nights in Sep 2025

8/10 Good

Richard, Portsmouth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed here for the Big E in the past. It's been refurbished since my last visit but still shows its age. The location is right off the Mass Pike which is great for travel but can be noisy for the same reason. We enjoyed the breakfast. It was well stocked and had plenty of selections.
Stayed 2 nights in Sep 2025

10/10 Excellent

Levi

Liked: Cleanliness, staff & service
Clean
Stayed 1 night in Jun 2025

6/10 Okay

Calvin

Travelled with family
Disliked: Cleanliness, staff & service

Won't stay here again

Older man checking us in was very rude, not friendly and it seemed like we were bothering him by checking in, not a good first impression of the place. Sheets had some stains on them. Toilet had been used in the room and not flushed. Cleaning staff and morning breakfast lady were pleasant. Was not worth the $200+ a night it cost. ( entire area lodging seemed to be really high this trip, time of year maybe idk?)
Stayed 2 nights in Sep 2025

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service
Hotel itself was ok, room was clean. Tv did not work, called front desk, they tried to fix and didn’t succeed. Said they would call management but it was already 10PM. Ended up fixing it myself after 20 mins.. will see if I get a credit or something in the morning.
Stayed 1 night in Sep 2025

10/10 Excellent

Julie, Spencer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service desk is great! I forgot some toiletries, and they had what I needed.
Stayed 1 night in Sep 2025

10/10 Excellent

Johnny, Kuna

Stayed 3 nights in Sep 2025

2/10 Terrible

Stephanie

Travelled with family
Liked: Staff & service
I booked 4 rooms for a wedding, I called to cancel 1 room due to an illness. The property sent me a cancellation notice prior to the stay but will not refund the 1 room for one night even given the circumstances and even after emailing me the cancellation. The other 3 rooms were used.
Stayed 1 night in Sep 2025

6/10 Okay

Scot

Liked: Staff & service
Stayed 4 nights in Sep 2025

8/10 Good

David

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2025

8/10 Good

Leah

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2025

8/10 Good

Scot

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
People are nice. Property is good. Rooms are small but clean.
Stayed 5 nights in Sep 2025

4/10 Poor

William

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I have so few regrets in life, but booking just one night at this “hotel” is one of them. The room was either not cleaned at all before we checked in, or they just changed the sheets and called it a day. We found hair from potentially multiple other people all over the bathroom, and the towels were so dingy, we couldn’t tell if they’d been washed or not, so we opted to air dry. We didn’t feel comfortable taking a shower in the room, which must have been the right decision, as I heard another guest checking out tell the concierge that their tub wouldn’t drain. We turned the air conditioner on when we got in (which looked like a relic from 1994), and were hit with a scent that can only be described as urine meets mold. We opted for the fan setting instead of AC, which was only slightly less offensive. We saw guests on the second floor with their doors open, instead of using the AC unit, but we were on the ground floor and didn’t want to leave our doors open to the general public at the Wendy’s drive through next door. While the sheets were clean, the mattress cover was not, as I’m sure the spider in the corner of our room could see. Every time I turned my body to (try to) get comfortable in bed, the box springs sang out with displeasure. If you’re like me, and read one or two reviews about lack of cleanliness and are thinking, certainly they’re just bougie or picky, think again. I almost never leave reviews, but this was my worst hotel experience ever.
One person’s hair (not mine)
Another person’s hair (still not mine)
Our arachnid roommate
Stayed 1 night in Sep 2025

6/10 Okay

Drew

Travelled with partner
Disliked: Amenities, property conditions & facilities
A little overpriced for a king bed that was broken on one side, so much that every time my partner shifted in their sleep it sounded like we were going down with the Titanic. Our bathroom was dirty with a leaking toilet, missing amenities and hair plastered to the shower wall. The term “hot breakfast” is false advertisement - you have to heat up your own bagel or toast…because everything else at the breakfast bar is cold. If I had spent less money I probably wouldn’t have much to complain about, but here we are…
Stayed 2 nights in Aug 2025

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet and comfortable. What more do you want?
Stayed 1 night in Sep 2025

4/10 Poor

Bryce

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

6/10 Okay

crystal

Liked: Staff & service
Disliked: Property conditions & facilities

Meh

Our room could have used a good cleaning. When we got to our room I noticed that the trash wasn’t taken out from the people before us. I brought it to the guy at the front desks attention and he took care of it immediately. Also, the first night we stayed there the water in the shower was backing up. I brought it to the managers attention the next morning and it was taken care of immediately by him personally. It’s not a bad place but it definitely needs to be cleaned better. I wouldn’t recommend but the manager is trying.
Stayed 2 nights in Aug 2025

4/10 Poor

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beware

Rude desk clerk, questionable staff, mold in room, smell in hallway wretched, towels in bathroom still had stains, fridge needed defrosting. I don’t know what the box spring was made of, but it creaked at every movement. This place needs a lot of TLC. This place is a hard pass - don’t believe the online reviews.
Stayed 1 night in Aug 2025

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We'd stay again!

Reasonably priced, convenient location, comfortable bed. Although the rooms were a bit dated, we had an enjoyable stay. Breakfast selections were great.
Stayed 2 nights in Aug 2025

2/10 Terrible

Courtney

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was dirty and low-brow, and the facilities much in need of an upgrade. The windows don’t open, so the only way to get fresh air is to open your door. We were on the first level and had a chain-smoker next door, which was awful.
Stayed 1 night in Aug 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025