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Red Roof Inn PLUS+ West Springfield

2.5 star property

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Photo gallery for Red Roof Inn PLUS+ West Springfield

Lobby
Pillow-top beds, desk, blackout curtains, free WiFi
Exterior
Premium Room, 1 King Bed (Upgraded Bedding & Snack, Smoke Free) | Pillow-top beds, desk, blackout curtains, free WiFi
Lobby

Reviews

6.8 out of 10

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • 24/7 front desk

Explore the area

View in a map
1254 Riverdale Street, West Springfield, MA, 01089
  • Place, Olympia Ice Center
    ‪8 min walk‬
  • Place, Riverdale Center
    ‪10 min walk‬
  • Place, Riverdale Shops
    ‪14 min walk‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪28 min drive‬

Room options

View all photos for Deluxe Room, 2 Double Beds (Smoke Free)

Deluxe Room, 2 Double Beds (Smoke Free) | Pillow-top beds, desk, blackout curtains, free WiFi

Deluxe Room, 2 Double Beds (Smoke Free)

  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed (Smoke Free)

Standard Room, 1 King Bed (Smoke Free) | Pillow-top beds, desk, blackout curtains, free WiFi

Standard Room, 1 King Bed (Smoke Free)

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible (Upgraded Bedding & Snack, Smoke Free)

Pillow-top beds, desk, blackout curtains, free WiFi

Premium Room, 1 King Bed, Accessible (Upgraded Bedding & Snack, Smoke Free)

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Upgraded Bedding & Snack, Smoke Free)

Premium Room, 1 King Bed (Upgraded Bedding & Snack, Smoke Free) | Pillow-top beds, desk, blackout curtains, free WiFi

Premium Room, 1 King Bed (Upgraded Bedding & Snack, Smoke Free)

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds (Upgraded Bedding & Snack, Smoke Free)

Premium Room, 2 Double Beds (Upgraded Bedding & Snack, Smoke Free) | Pillow-top beds, desk, blackout curtains, free WiFi

Premium Room, 2 Double Beds (Upgraded Bedding & Snack, Smoke Free)

  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Accessible (Smoke Free)

Pillow-top beds, desk, blackout curtains, free WiFi

Superior Room, 1 King Bed, Accessible (Smoke Free)

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Accessible (Roll-In Shower, Smoke Free)

Pillow-top beds, desk, blackout curtains, free WiFi

Superior Room, 1 King Bed, Accessible (Roll-In Shower, Smoke Free)

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Room With Two Double Beds Non-Smoking

  • Sleeps 4

Superior King Room-Non-Smoking

  • Sleeps 2

Standard King Room-Non-Smoking

  • Sleeps 3

Premium 2 Full Beds Smoke Free (Get More: Upgraded Bedding And Snack Box)

  • Sleeps 4

Premium King Smoke Free (Get More: Upgraded Bedding And Snack Box)

  • Sleeps 2

Premium King Room-Non-Smoking-Accessible (Get More: Upgraded Bedding And Snack Box)

  • Sleeps 2

Ada Accessible Superior King Smoke Free

  • Sleeps 2

Superior King Room With Roll-in Shower-Accessible/Non-Smoking

  • Sleeps 2

View all photos for Superior Room, 1 King Bed (Smoke Free)

Pillow-top beds, desk, blackout curtains, free WiFi

Superior Room, 1 King Bed (Smoke Free)

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Red Roof Inn PLUS+ West Springfield

Hotel in West Springfield with free parking
This smoke-free hotel features coffee/tea in a common area, a 24-hour front desk and a TV in a common area. Free WiFi in public areas and free self parking are also provided. Other amenities include ATM/banking services and a vending machine. Weekly housekeeping is available.
Red Roof Inn PLUS+ West Springfield offers 111 air-conditioned accommodations, which are accessible via exterior corridors, and features a hairdryer and free toiletries. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with premium cable channels and pay-per-view films.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; local and long-distance calls are complimentary (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a weekly basis.

Our customers tell us that they can't get enough of the helpful staff at Red Roof Inn PLUS+ West Springfield. During your stay, you're just a quick walk from Olympia Ice Center. You'll find features such as free WiFi in public areas and free self-parking.
  • Free WiFi
  • Free self-parking
  • Amenities include an ATM, a vending machine and coffee/tea in a common area
  • 7 minutes by car from MGM Springfield and 7 minutes from Naismith Memorial Basketball Hall of Fame
  • Cats and dogs welcome for a fee (restrictions apply)
As a guest of Red Roof Inn PLUS+ West Springfield, you'll find a vending machine, coffee/tea in common area, and an ATM. Public spaces have free WiFi. Self parking is free.

This West Springfield hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (weekly)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Handrails in stairways
  • Lever door handles
  • No lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 2 floors
  • Built in 1988
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay films

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 4:00 AM
Early check-in subject to availability
Early check-in fee: USD 28.61
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property allows guests 18 or over to check in with valid military ID.

Access methods

Staffed front desk

Pets

  • Pets: USD 15 per pet, per night (maximum USD 105 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 80 lb per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 15 per pet, per night (maximum USD105 per stay)
  • Service animals are exempt from fees
  • Early check-in fee: USD 28.61 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • In-room safe fee: USD 3.37 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0007233250
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Pets must be declared at check-in. Guests bringing 1 pet will not be charged pet fees. The listed pet fee in the Fees section applies only if guests bring 2 or more pets. Pets must be leashed in public areas of the property. Guests are expected to clean up after their pet.

We should mention

  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Red Roof Inn Hotel West Springfield
Red Roof Inn West Springfield
Red Roof Inn West Springfield Hotel West Springfield
Red Roof PLUS West Springfield Hotel
Red Roof PLUS West Springfield
West Springfield Red Roof Inn
Red Roof Inn PLUS West Springfield Hotel
Red Roof Inn PLUS West Springfield
Red Roof Plus West Springfield
Red Roof Inn PLUS+ West Springfield Hotel
Red Roof Inn PLUS+ West Springfield West Springfield
Red Roof Inn PLUS+ West Springfield Hotel West Springfield

Red Roof Inn PLUS+ West Springfield Reviews

Reviews

6.8
Rating 10 - Excellent. 317 out of 1003 reviews
Rating 8 - Good. 203 out of 1003 reviews
Rating 6 - Okay. 179 out of 1003 reviews
Rating 4 - Poor. 142 out of 1003 reviews
Rating 2 - Terrible. 162 out of 1003 reviews

6.6/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

Reviews

6/10 Okay

Orlando

There was a sock covered in dog hair left underneath the luggage rack. The floor did not look mop, and the bathroom door did not close due to the toilet being in the way.
Stayed 1 night in Nov 2025

4/10 Poor

Natalie

Disliked: Cleanliness, staff & service, amenities
Room was VERY run down. Furniture literally crumbling and marks/scars all over most surfaces including the tub. Door rattles in the wind so it feels like someone is always trying to break in. Non-front desk staff very rude. NOT worth the money. A step down from a Motel 6.
Stayed 2 nights in Oct 2025

4/10 Poor

hector

Travelled with partner
Disliked: Amenities, property conditions & facilities
Room smells like cigarette
Stayed 1 night in Nov 2025

2/10 Terrible

Celia

I did not realize this reservation was not cancellable. I had to cancel my entire trip as my friend is in hospice. I pleaded with the hotel manager to at least defer my stay so that I could use it at another time, explaining why I needed to cancel my trip. She first lied to me, saying that Expedia won't let her do this. But Expedia told me that it was up to the hotel manager. Heartless and unethical. Please do not stay at this hotel.
Stayed 4 nights in Oct 2025

2/10 Terrible

Kerry

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities
We had no internet! I am a remote worker and could not sign on to any zoom calls! I work with over seas companies and could use my computer or do my job! Also found drug paraphernalia again in the draws UNREAL
Stayed 1 night in Oct 2025

8/10 Good

robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
IVE STAYED HERE MANY TIMES, CLEAN EASY PARKING, FOOD NEARBY WALKING DISTANCE BASICALLY IN THE PARKING LOT. STAFF IS ALWAYS NICE, NO FRIDGE OR MICRO,,GOOD VALUE $ ALWAYS THE CHEAPEST AROUND,
Stayed 1 night in Oct 2025

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

2/10 Terrible

Anne

Disliked: Staff & service
I arrived to check in at the South Deerfield Red Rood Inn instead of West Springfield where I was mistakenly booked. Deerfield had availability and contacted the West Springfield Red Roof Inn - they advised I book a room with Deerfield and they would work on refunding me. I have screenshots of the conversations showing this. No one will refund me. I have called the front desk at West Springfield and they directed me to the general manager’s voicemail. I have left her two messages this week and NO response at all. How can this even be called hospitality? If you’re considering staying at a Red Roof Inn, don’t do it! You’ll be better off sleeping in your car.
Stayed 1 night in Oct 2025

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

4/10 Poor

Christopher

Disliked: Room comfort
Stayed 16 nights in Oct 2025

2/10 Terrible

Reginald

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I have photo evidence to show this properly was not clean or sanitary... Dirty bathroom, moldy bathroom ceiling, soap scum all over the shower head.. My wife notice a dried up corner in the main sink . The tub was so dirty my wife refused to stwp it to shower.
Stayed 1 night in Oct 2025

4/10 Poor

Eugene

Travelled with family
Our room was clean and modern, but there was a very strong smell of old cigarette smoke. We sensed this smell in the lobby during our check-in, and the same smell was in our room, even though it was in a different building. My wife had difficulty breathing and could not sleep for most of the night. For almost $200 per night, this was a pretty bad experience for our family.
Stayed 1 night in Sep 2025

2/10 Terrible

Nancy

Disliked: Cleanliness
Stayed 1 night in Oct 2025

8/10 Good

Sandra

Liked: Amenities, property conditions & facilities
Parking good, air conditioning good When I made the reservation didn’t know it was 2 stories walk up. I walk with a cane so that was a bit hard for me to carry my stuff up
Stayed 2 nights in Oct 2025

10/10 Excellent

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Oct 2025

6/10 Okay

Marianne

Travelled with family
Liked: Staff & service, room comfort
Lobby was clean, staff was friendly, heat worked fine. Parking was ample. Not enough pillows. 2 very small pillows for each queen bed, should have 4 or at least 3. Toilet seat was very loose, remote did not work, which they fixed right away. Place could use some updating. We were there for UMass football game with family and we had 4 rooms total.
Stayed 1 night in Oct 2025

4/10 Poor

Susan

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
During our stay I kept thinking “lipstick on a pig.” The room was somewhat “updated” - fresh coat of paint, including on the toilet seat!, and new floors. There was a hole in the ceiling in the bathroom. The bathtub was chipped. The comforter was stained and disgusting (thankfully we brought our own). Only two towels. The bathroom door was cracked (but painted over like everything else in the room). Full size mirror placement was odd - the gap in the curtains allowed you to look into the room at the mirror that reflected the bed. Door to the outside was was dented up - like someone had kicked it several times. Will never stay there again.
Stayed 2 nights in Oct 2025

2/10 Terrible

Anusha

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was stinking. Parking was ample. Entry to rooms were unclean
Stayed 2 nights in Oct 2025

2/10 Terrible

Bei

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never had such a bad experience- room smells like leftover food, only one TV channel to watch (weather channel), bathtub clogged, sheets had hair and blood on it clearly not changed, front desk told us they didn’t have extra clean sheets….we booked for two nights and requested a refund on a second night because it is inhabitable. The management declined our request even they didn’t have other room for us to move to. We were there for the Family Weekend, and it ended super disappointed!!!!
Stayed 2 nights in Oct 2025

2/10 Terrible

LARISSA

Stayed 2 nights in Oct 2025

8/10 Good

Belinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

Mike

Stayed 1 night in Sep 2025

2/10 Terrible

Cristine, Oakland Gardens

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed here 4th of July weekend. Came back this weekend for a trip to Six Flags New England and stayed in room 139. The good: bedding was clean and bathroom was clean. The bad: Paid for a Premium King, was given a standard. Room was as bare bones as they come. No alarm clock, (3) pillows for (2) people on a king bed for God sake give (4). (1) Wash Cloth for 2 people for 2 nights. What sent me over the edge is that the room needed a gut rehab: Peeling paint in some areas in the room and bathroom, main lamp had no working bulb, draw handles were rusted, there was slight mold on the ceiling. The room needed a major update it looked like an by the hour motel. I have stayed in about 40 hotels in the last year and this room was one of the biggest dumps I stayed in. Mind you the price point for this "premium king" was $307.00 for two night. DO BETTER!
Stayed 2 nights in Oct 2025

2/10 Terrible

Christopher

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
So gross and disgusting.
Stayed 1 night in Oct 2025

10/10 Excellent

Cristal

Travelled with partner
Liked: Cleanliness, staff & service
The staff was very helpful and nice
Stayed 1 night in Sep 2025