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Baldwin Inn & Suites, SureStay Collection by Best Western

2.5 star property

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Photo gallery for Baldwin Inn & Suites, SureStay Collection by Best Western

Standard Room, 2 Queen Beds, Non Smoking | Pillow-top beds, desk, laptop workspace, blackout curtains
Lobby
Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen) | Private kitchenette | Microwave
Exterior
Standard Room, 2 Queen Beds, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen) | Pillow-top beds, desk, laptop workspace, blackout curtains

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • 24/7 front desk

Explore the area

View in a map
21 Baldwin Street, West Springfield, MA, 01089
  • Place, Eastern States Exposition
    ‪2 min walk‬
  • Place, Storrowton Village Museum
    ‪2 min walk‬
  • Place, Big E Coliseum
    ‪6 min walk‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪25 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking (Larger Room;with Sofabed)

Pillow-top beds, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Non Smoking (Larger Room;with Sofabed)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen)

Standard Room, 1 King Bed, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen) | Pillow-top beds, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen) | Pillow-top beds, desk, laptop workspace, blackout curtains

Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen)

Standard Room, 2 Queen Beds, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen) | Pillow-top beds, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony (Larger Room;with Sofabed)

Pillow-top beds, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Non Smoking, Balcony (Larger Room;with Sofabed)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Pillow-top beds, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Pillow-top beds, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Non Smoking

Pillow-top beds, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Baldwin Inn & Suites, SureStay Collection by Best Western

Along with a 24-hour front desk, this smoke-free hotel has express check-out and a TV in a common area. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include multilingual staff assistance and a vending machine. Housekeeping is available on request.
Baldwin Inn & Suites, SureStay Collection by Best Western offers 46 accommodations with a hairdryer and an iron/ironing board. Beds feature pillowtop mattresses. 40-inch flat-screen televisions come with cable channels and Netflix. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on request. Renovation of all guestrooms was completed in May 2025.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Baldwin Inn & Suites, SureStay Collection by Best Western, you're just a quick walk from Storrowton Village Museum. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Amenities include multilingual staff, a vending machine and TV in a common area
  • Steps from Storrowton Village Museum and Eastern States Exposition
  • Dogs welcome for a fee
Free breakfast is available daily. WiFi is free in public spaces. A vending machine, multilingual staff, and express check-out are also featured at the business-friendly Baldwin Inn & Suites, SureStay Collection by Best Western. Free self parking is available.

This West Springfield hotel is smoke free.

Guests are served a free continental breakfast daily from 7:00 AM to 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping on request
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lever door handles
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • At least 80% lighting from LEDs
  • Built in 1977
  • Renovated guestrooms - May 2025
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Microwave

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per stay (maximum USD 50 per stay)
  • Only dogs are allowed
  • Maximum 2 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per stay (maximum USD50 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0008033250
This property accepts credit cards, debit cards and cash
Long-term renters welcome
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Regency Inn West Springfield
Regency West Springfield
Regency Inn Suites
Baldwin Inn & Suites Hotel
Baldwin Inn & Suites West Springfield
Baldwin Inn & Suites Hotel West Springfield

Baldwin Inn & Suites, SureStay Collection by Best Western Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 84 out of 178 reviews
Rating 8 - Good. 41 out of 178 reviews
Rating 6 - Okay. 25 out of 178 reviews
Rating 4 - Poor. 11 out of 178 reviews
Rating 2 - Terrible. 17 out of 178 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Jennie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Staff was awesome from check in to check out. Rooms were spacious.
Stayed 2 nights in Feb 2026

10/10 Excellent

Steven

Stayed 1 night in Feb 2026

6/10 Okay

Gerardo, West Roxbury

Liked: Cleanliness, amenities, property conditions & facilities
Room was ok, bathroom light had a loud noise, toilet over flooded and walls were very thin you can hear all the noise, again it was ok
Stayed 2 nights in Feb 2026

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities
Great place to stay
Stayed 1 night in Jan 2026

10/10 Excellent

Nathan

Stayed 1 night in Jan 2026

10/10 Excellent

Brett

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean place, friendly staff. Loved everything but the fact not good place to stay with rambunctious 8 and 9 year old boys. Will definatly come back with spouse but not with kids in tow.
Stayed 4 nights in Jan 2026

10/10 Excellent

Steven

Stayed 1 night in Jan 2026

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities
The people at the front counter were very friendly and helpful. The rooms were spacious, clean, and well maintained. We will definitely be staying here again!
Stayed 2 nights in Jan 2026

10/10 Excellent

Yuliya

Stayed 1 night in Oct 2025

10/10 Excellent

Jayden

Liked: Cleanliness, staff & service, amenities
Staff was great and the rooms were really nice
Stayed 1 night in Jan 2026

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
No continental breakfast like advertised.
Stayed 4 nights in Jan 2026

2/10 Terrible

Anthony

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Only thing good was the amount of parking. Let’s start with the room. Tub was leaking and had some dirty areas. Floor was dirty. We notice there was hair and crumb bits left on the bed. Tv wasn’t working. Something was wrong with the Roku they had in there. Vending machine for drinks was messed up. We got up for breakfast in the morning cuz it was advertised when we booked the room. We wake up and asked about the breakfast and there was none. Something about having no license to serve. Why wasn’t this noted on Expedia or told to us when I checked in. Absolutely ridiculous. The staff that worked there was very nice. Very polite. But it was just a terrible way to spend one night and not having breakfast in the morning was terrible. Am I entitled to any compensation? Partial Refund? I hope so.
Stayed 1 night in Jan 2026

8/10 Good

Tomarie

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and very spacious, staff was friendly, i would only add a small dinning table to the room.
Stayed 5 nights in Dec 2025

4/10 Poor

Apostolos Paul

Tv wasn’t working, they had to fix it. Telephone was t working and breakfast was not available.
Stayed 1 night in Dec 2025

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At the moment breakfast isn’t being served but not a big deal, parking was very easy and close to the entrance not much walking having to be done, staff was very friendly and accommodating the place was very clean and very quiet definitely worth the money in my opinion looking forward to staying again
Stayed 2 nights in Dec 2025

6/10 Okay

Penelope

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
No breakfast was an issue for me. If I had known ahead of booking, I would have brought some healthy alternatives!
Stayed 1 night in Nov 2025

8/10 Good

Amanda

Liked: Cleanliness, staff & service, amenities
Nice front desk staff, Very clean. Bed could have been comfier
Stayed 2 nights in Nov 2025

4/10 Poor

Jay

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
the shower had hair in it and the soaps where on the floor there was even hair in the bed
Stayed 1 night in Nov 2025

6/10 Okay

Sarah

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was recently refurbished but it was done with cheap materials. The bathtub was disgusting. Breakfast was literally stale muffins and burned coffee.
Stayed 1 night in Nov 2025

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities
Friendly staff! Anything that was needed, extra towels, etc, were available for the asking!
Stayed 4 nights in Nov 2025

10/10 Excellent

Valerie

Business traveller
Liked: Cleanliness, staff & service, amenities
Room was clean, staff very friendly
Stayed 1 night in Nov 2025

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, friendly staff, good mattress. Not fancy or plush, but perfect for a one or two night place to land while attending events at the Big E.
Stayed 1 night in Nov 2025

8/10 Good

Elizabeth

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Was pleasently surprised given the reviews. My only complaint would be the lack of elevator which I either missed on the description or couldnt find. Either way i would have requested a first floor room if I had realized. Both the receptionist and GM were incredibly pleasant. The beds were comfortable and clean, the wifi was functional, and it met our needs sans using the stairs which for the price point was refreshing. If I had to nit pick there was some incredibly minor maintence/paint upkeep that could be done but I have seen far worse at higher rated and more expensive hotels in the area.
Stayed 2 nights in Oct 2025

10/10 Excellent

Marianna

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was wonderful, very accommodating. room was clean and well kept. I have stayed here preciously and will do so again
Stayed 2 nights in Oct 2025

8/10 Good

Michael

Stayed 1 night in Oct 2025