From the time our plane landed in St. Thomas to getting on the Ferry at Red Hook, to picking up our Jeep (you MUST have a Wrangler to get to this property), the property management was in contact with us. We met Eric at the Starfish Market in Cruz Bay after we picked up groceries, then followed him to Sapphire Peak. The road should be called "Whiplash Drive" lol, but we got used to it after we figured out how to dodge the pot holes. The property is very nice and updated. The bed is extremely comfortable and the sunrises each morning were wonderful. The only drawback was that the pool wasn't heated. After being on the beach and hiking every day, it would have been nice to relax in a hot tub or heated pool. The pool in the Winter months is just too cold. We did encounter a water and front door lock issue, but the property management ("Beth/Eric") were quick to resolve the issues, which we were very pleased. The water pressure isn't great there, but we got used to it. The property is a 20 minute drive to Cruz Bay, 15 minute drive to Coral Bay, and 10-12 minute drive to the start of the North Shore beaches - Francis/Maho. Trunk Bay is the only bay that charges $10 (Credit Card or Apple Pay only) - no cash. Other beaches are FREE. Parking is VERY limited, so be at the beaches by 9:15 a.m. (latest). Don't park on or near line or you will be towed - from experience. Loved our stay! We would like to return one day!!