The host was meant to send the check in details to us and had not. When I called him to ask for the he kept sending me to voicemail , this was hours before the check in. I sent him another message on the app to ask for instructions for check in and he messaged me back 13 minutes before we were meant to check in saying he was cancelling the booking due to damage to the property from previous guest. This seemed like a lie as surly if he knew he had guest coming in the afternoon he would have had housekeeping at the property earlier than 13 minutes before to cancel. After he told me it was cancelled he stopped all communication didnât offer any solutions didnât ask if we had found a new place to stay. He refused to answer the phone to Vrbo customer service for them to cancel it so it took longer for us to get our refund due to his lack of co operation.Terrible communication, lack of customer care . Would never book with him.
Very good price...very nice home. Lacking in many of the specified amenities. Just 1 small container of hand soap, no soap in the bathrooms, two towels for the 3 of us for a weeklong stay. And only 1 roll of toilet paper per bathroom. Kitchen was also sparse. The utensils were OK for our stay since we were too tired after work to actually cook but definitely NOT a chef's kitchen! The host offered that he had stuff stolen by previous guests, but for the hefty cleaning fee, those small items should have been replaced. All in all, a good stay & will definitely stay again, But will make sure to bring soap, towels & TP.
If you are booking this location, bring your own soap, shampoo, conditioner, and kitchen supplies. Little to nothing was provide. A few towels and one container of hand soap for the entire house. The double futon is just a couch. I wouldn't bring six to this location but it works well for five. The neighborhood is rough but its St. Louis so what do you expect. Property manager was available and helpful. Overall, very reasonable living but not much else.
The hosts were amazing. They quickly answered any questions and concerns we had. You can tell this is a new rental property, as there was bare minimum kitchen items and some structure issues. I truly believe once they are done fully remodeling that is will be an amazing property. We enjoyed our stay, and any issues we had were addressed immediately.
Very nice remodel with 3 bed room 2 bath
Kitchen fully stocked with appliances so made it nice not having to eat out every night
Neighbor good was quiet but if you have a large vehicle roads can be tight with cars parked in front of houses
Property was within 30 min of almost all attractions
The property manager was very easy to deal with and quick to respond to my messages. The house looks exactly as pictured and it was very homey. It is a very good location for all of the main attractions with it being within 20 minutes of everything. It's also only a few minutes from Illinois so we were able to go do a little sight seeing there as well. This was a little weekend getaway for my husband and myself but we could have easily fit our 4 kids if it were a family trip because the twin bed in the 2nd bedroom has a trundle bed underneath and the sofa will let out to comfortably sleep 2 as well. We would definitely stay here again!