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Elephant Lake Hotel

3.0 star property

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Photo gallery for Elephant Lake Hotel

Sun deck
Lounge
King Room, First Floor | In-room safe, individually furnished, desk, WiFi
Property grounds
Property grounds

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Business services

Explore the area

View in a map
3 Mullett Street, St Lucia, St. Lucia, KwaZulu-Natal, 3936
  • Place, The Gallery-St Lucia
    ‪15 min walk‬
  • Place, St Lucia Crocodile Centre
    ‪3 min drive‬
  • Place, St. Lucia Estuary Beach
    ‪3 min drive‬

Room options

View all photos for Classic Double or Twin Room, Ground Floor

In-room safe, individually furnished, desk, WiFi

Classic Double or Twin Room, Ground Floor

  • Garden view
  • 24 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Triple Room, First Floor

In-room safe, individually furnished, desk, WiFi

Triple Room, First Floor

  • Garden view
  • 30 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Twin Room, Interleading

Twin Room, Interleading | Balcony view

Twin Room, Interleading

  • Garden view
  • 24 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for King Room, Ground Floor

King Room, Ground Floor | Courtyard view

King Room, Ground Floor

  • Garden view
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for King Room, First Floor

King Room, First Floor | In-room safe, individually furnished, desk, WiFi

King Room, First Floor

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for King Room, Interleading

King Room, Interleading | In-room safe, individually furnished, desk, WiFi

King Room, Interleading

  • Garden view
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, First Floor

Standard Room, First Floor | In-room safe, individually furnished, desk, WiFi

Standard Room, First Floor

  • 24 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Basic Triple Room, 3 Single Beds, Garden View, Ground Floor

In-room safe, individually furnished, desk, WiFi

Basic Triple Room, 3 Single Beds, Garden View, Ground Floor

  • Garden view
  • 30 sq m
  • Sleeps 3
  • 3 Single Beds

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About this property

Elephant Lake Hotel

Along with an outdoor pool, this hotel has a restaurant and a bar/lounge. Free WiFi in public areas, free self parking and a free manager's reception are also provided. Other amenities include a rooftop terrace, a conference centre and conference space.
Elephant Lake Hotel offers 56 air-conditioned accommodations with a safe and coffee/tea makers. Rooms open to balconies. Each accommodation is individually furnished. 32-inch LED televisions come with premium satellite channels.

Bathrooms include baths or showers with a rainfall showerhead, complimentary toiletries and hairdryers. Business-friendly amenities include desks and desk chairs. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Elephant Lake Hotel, you'll be within walking distance of The Gallery-St Lucia. Free WiFi in public areas, free self-parking and a free manager's reception are available.
  • Free Wi-Fi in some public areas
  • Free self-parking and Motorhome/coach/lorry parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • English breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a playground
  • 1.8 mi (2.9 km) from St. Lucia Estuary Beach and 10.3 mi (16.5 km) from Monzi Golf Club
  • Local-area, beach and cruise terminal shuttle service available for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi.

Event space at this hotel measures 1399 square feet (130 square metres) and includes a conference centre. An outdoor pool, a rooftop terrace, and tour/ticket assistance are also featured at the family-friendly Elephant Lake Hotel. Self parking is free.

Smoking is allowed in designated areas at this 3-star St. Lucia hotel.

The hotel hosts a free manager's reception daily.
Elephant Lake Hotel has a restaurant serving breakfast, lunch and dinner.

Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Airport shuttle on request
  • Area shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Daily English breakfast available 7:00 AM to 9:30 AM for a fee: ZAR 150 for adults and ZAR 100 for children
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception

Things to do

  • Ecotours
  • Outdoor pool
  • Playground
  • TV in common areas

Family friendly

  • In-room babysitting
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Conference centre (1,399 square foot of space)
  • Meeting room

Outdoors

  • Beach towels
  • Garden
  • In a national park
  • On a lake
  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • No lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 2006
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 32-inch LED TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Desk
  • Desk chair
  • Individual furnishings
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 8:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Express check-out available

Special check-in instructions

This property offers transfers from the cruise terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately ZAR 150 for adults and from ZAR 100 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Elephant Lake Hotel offers transfers from the cruise terminal and airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

Quality graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organisation.

Property is also known as

Elephant Lake Hotel St. Lucia
Elephant Lake St. Lucia
Elephant Lake Hotel
Elephant Lake Hotel Hotel
Elephant Lake Hotel St. Lucia
Elephant Lake Hotel Hotel St. Lucia

Elephant Lake Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 19 out of 68 reviews
Rating 8 - Good. 27 out of 68 reviews
Rating 6 - Okay. 11 out of 68 reviews
Rating 4 - Poor. 5 out of 68 reviews
Rating 2 - Terrible. 6 out of 68 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

4.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

P B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Comfortable, very quiet and good location.
Stayed 3 nights in Mar 2022
Verified

8/10 Good

CS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Valentine’s

Great
Stayed 2 nights in Feb 2022
Verified

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

St Lucia vibes

Perfectly located !!! Rooms were spacious & clean & loved the pool layout.
View from our room
spacious room with pool view
St Lucia main beach
Stayed 1 night in Dec 2021
Verified

2/10 Terrible

Ndumiso

Disliked: Staff & service
This hotel is in a great location but completely neglected and poorly managed: inadequate linen ( 2 towels per room); Aircons in a state of disrepair, no cappuccino machine, pool area not managed ( outsiders come to swim), restaurant almost non-existent.
Stayed 4 nights in Dec 2021
Verified

2/10 Terrible

Keshen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrendous!

Pathetic customer service! 45mins to check in, 30 minutes to check out. Manager is “too busy” to address any issues. Old, dilapidated hotel.
Stayed 2 nights in Dec 2021
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Service was very bad, no one attended us when we arrived we even took keys by ourselves because there was no one at reception and also when we checked out we just left the keys, there was no one. Cockroach in our room, it was not clean even the balcony. Breakfast was fine. No fridge. Overall we was so disappointed.
Stayed 1 night in Oct 2021
Verified

4/10 Poor

Koliwe

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service

Fair - Wifi, damp, breakfast needs to improve

Wifi in the reception area only, not in the rooms. Staff not really friendly. We were sent to the right room and found it unbearably smelling of dump from the mat. We were given another room and it was better than the first, but it smells too. Breakfast can be nice but it was smaill portions. The hotel is nicely and centrally situated. We saw the hippos upclose. Great hotel and it can be upscaled easily. Nice swimming pool and gardens.
Stayed 2 nights in Jun 2021
Verified

8/10 Good

Lynette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place, very convenient, walking distance to shops and restaurants. Would suggest a mini fridge in rooms though.
Stayed 2 nights in Apr 2021
Verified

6/10 Okay

Kriben

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

nhappy

Upon arrival I was sent to a room that I have not paid for. After asking and telling the receptionist about this she had told me all other rooms are fully booked and they cannot do anything. I found this very frustrating as I did not get what I paid for. The room was a king size bed what I paid for but yet I was given two single beds.
Stayed 3 nights in Mar 2021
Verified

8/10 Good

Aviraj

Liked: Cleanliness

Elephant Lake Hotel Review

Good stay but the hotel is not flexible with late checkout. Breakfast is not buffet and hence the service is slow during peak hours.
Stayed 3 nights in Dec 2020
Verified

8/10 Good

Lars-Olov

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra läge för utflykter och midagar på stadens olika restauranger.
Stayed 3 nights in Feb 2020
Verified

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place to stay. We were one of the lucky ones to to see a Hippo coming up to the swimming pool to drink water from the pool.
Stayed 2 nights in Feb 2020
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I never stay tried to cancel no response. Very hard to contact you ir cancel
Stayed 1 night in Jan 2020
Verified

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
WiFi wasn’t available throughout just in The main lobby so As a traveler it was challenging
Stayed 1 night in Oct 2019
Verified

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Stay

Very nice stay! The room was great, very nice location, close to some of the most beautiful beaches in South Africa! Definitely worthwhile.
Stayed 4 nights in Sep 2019
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable hotel in the center of St. Lucia. Good amenities and attractive grounds. Good option for a budget stay.
Stayed 1 night in Sep 2019
Verified

6/10 Okay

Robert

Liked: Staff & service
Disliked: Cleanliness

Elephant Lake Hotel

While the hotel is well situated, our room was not particularly clean. The room/hotel could use some updating. WIFi does not work in the rooms but only in select places.
Stayed 1 night in Sep 2019
Verified

8/10 Good

Thore

Liked: Cleanliness, staff & service

Good, but upgrade with wifi in rooms.

Wifi in reception area only is not what you expect of a hotel and can easily be upscaled. Otherwise a nice experience.
Stayed 1 night in Aug 2019
Verified

10/10 Excellent

Sarel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hippo’s on the lawn.

Best position in St Lucia. Saw Hippo’s on hotel grounds twice. Gardens and pool area make this one of the best options for a short stay. The rooms, although not huge, were serviced and kept neat and clean. Restaurant food compared with the best you will find in town. Portions were generous, and the service better than expected. Overall good value. Breakfast choices would satisfy most travelers. Wi-fi was slow, but adequate. We stayed in self- catering apartments in St Lucia previously, but this is without a doubt the best option for short stop-over. The highlight of our stay was seeing the hippo up close, grazing right next to the hotel pool.
Stayed 3 nights in Aug 2019
Verified

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Skønt sted

Skønt sted med aber og mangust i have, ja sågar en græssende flodhest af og til. God mad og skøn udsigt over Skt. Lucia søen i det fjerne, fra barens terrasse.
Stayed 2 nights in Jun 2019
Verified

6/10 Okay

Anders

Liked: Cleanliness
Disliked: Property conditions & facilities

Medelhotell

Medelhotell med lite svajig surf på rummet. Bra i receptionen. Om man vill ha hjälp med att boka safari så går det bra. Påminner lite om ett amerikanskt motell.
Stayed 2 nights in Jun 2019
Verified

8/10 Good

Thembeka

Liked: Cleanliness, staff & service, room comfort
Shower in the room wasn't working and we were not informed . Dining set up, not ideal. all else was good
Stayed 1 night in Jun 2019
Verified

8/10 Good

Yohan

Liked: Cleanliness, property conditions & facilities, room comfort

Très bien pour St Lucie

Hotel sympa et bien placé. Niveau personnel c'est assez disparate, certains managers ne sont pas polis du tout et au contraire certains employés sont adorables! On a avait pris les deux petits déjeuners à emporter pour les safaris, on l'a eu que le premier jour car ils ont oublier le lendemain...
Stayed 2 nights in May 2019
Verified

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Last 3 nights of the holiday

Nice 3-day stay, in a very comfortable, friendly hotel. Ideal location, by the river and a very short walk to the numerous restaurants in the small town. Good, spacious rooms, which are kept very clean, but without any wifi (which was only available in the restaurant, reception and the bar). Breakfast had plenty of options and the friendly staff were able to assist with any local suggestions. The hippo tour was a bit disappointing but we did see a couple come close to the hotel pool. We'd highly recommend a day up at Cape Vidal - fantastic place.
Stayed 3 nights in Apr 2019
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hippo land

Excellent hotel ,, great location in a beautiful spot . Lovely safe main st ( McKenzie rd )to browse and shop
Stayed 1 night in Mar 2019