Vacasa âBait & Switchâ 18 hours before check in.
Informed 18 hours B4 check-in the beachfront facility Iâd booked/paid for weeks before had âhurricane damageâ so VRBOâs local management, Vacasa, shifted me to a site in StPete proper, far from the beach. Had to locate, pitch & fight for a comparable alternative myself. I visited the original hotel, it was full and functioning:, no âhurricane damageâ visible. I visited the facility
I loved the area and the place was clean. The management company was not helpful and no one knew about the parking. They kept telling us the parking space was 4-R, to go out and look for the space. We continued to tell them they were 4 numbers for street parking. After 11 threads of email without help from them, it turns out 4-R is the area and parking in from was good (along with registering my car and license - that Vacasa did).I spent too much time emailing the first day of arrival! Not cool when I was going for peace and get a way from the hectic city life.
We got married in pass a grille in 2016 and wanted to just relax here. Perfect location and the room was just what we needed. Watching sunsets from the deck was perfect
Nice accommodation for my wife and I but can see where 3 or more would be a crowd. Very clean and better than what I expected for a rental. In fact, on the first day of our stay Vacasa followed with a survey on the cleanliness and displayed a wiliness to correct any problems we saw. This also opened up a line of communication with them to report any problems throughout our stay. The worst problem we encountered was with the air conditioner. It looks like with all the units there, the air conditioners are old and dirty, the one in this room is no exception. Overall though, we experienced a pleasant stay and accommodating management.
On our first day, I was informed by an employee with Vacasa that the cable wasnât working but that by day 2 of the trip, itâd be fixed. That never happened. Also, when I booked, the listing stated it accommodated 4. Now the listing states it accommodates 3. Why was I not informed beforehand that it was no longer suitable for 4? It definitely was not. It wouldnât be suitable for even 3. Youâd think that couch was a pull out with a mattress- it is a futon. Towels were dirty, floor had hair all over. We saw tiny little roach like bugs in the bathroom. The air conditioner is maybe 5â from the bed. It rattles and continuously runs all day/night. I attempted to send the employees photos of the dirty items but you also wonât get phone service either, so I could barely text anything. Weâve been to pass a grille 5x. There are other units in this building that are much nicer, cleaner and more updated. Donât book this.
The location of the unit was excellent. It was steps away from the beach. The property was under construction, which made for a loud morning when they were working on the unit.
The actual place was fine in terms of what it was -- it's a small place for sleeping and showering.
The parking situation should be more clear, as there are side streets that have signs about parking without a permit.
Overall - nice place -- wish it was not under construction, as we could have utilized the balcony and enjoyed the view a little more.
Location is close to everything that is in town. Beach across street. Property is under construction, the observation deck is unusable and will be for some time.
We didn't have a working toilet for the first 24 hours. It was clogged and over flowed when we first used it. No one answered the phone sunday finally got through on monday at 9am. Want fixed until 1pm. We had to go to restaurants to use their bsthrooms
Perfect place for 2, location is great, across the street from a beautiful beach, walking distance to restaurants. Unit was nice and clean and the shared balcony views are amazing.