The room was very neglected, the A.C unit was filthy and did not have heat while it was 30 degrees outside. Lots of noise in the morning, banging and furniture moving. Additionally the hotel bar and pool were not up and running. Loud construction outside the 1st floor windo and a mild mildew smell in the hallways. Parking is an additional $10 per day. The only saving grace was the location. Would not stay again.
I had a wonderful stay at this hotel. The rooms were very clean, and the location was perfect and everyone was very kind and helpful. The front desk staff were especially supportive special thanks to Gizem for her outstanding help and warm attitude. Overall, it was a great experience, and I will definitely come back again. Highly recommended!
We were appalled by the condition of the hotel, especiaaly the room! We were checked in by a very nice women (Buriel) who was efficient and professional. However, when we arrived in the room there was not a remote for the TV and when one was provided, we could not watch it because it operated off wifi and the signal was too weak...we missed the college football finals. The bathroom faucet sprayed water when turned on, the shower faucet did not function properly as well. Several outlets were broken or nonfunctioning. The biggest issue was that the room was ice cold and it did not have heat! The cleanliness was mediocre making us feel dirty. It just seemed that management had given up. This was the 3rd time staying at the Exchange Hotel, and it will be, sadly, our last.
The staff was incredibly friendly and helpful. Disappointed only because there was nothing stating that the bar and kitchen had been shut down months ago and it was a big reason for why I picked the hotel in the first place. My power went out in my room during the stay and the shower pressure made it a struggle to rinse soap out of my hair. I realized after I arrived that they are doing some renovations, just would have been nice to post that on the listing for the hotel.
Front staff was great. The room did not have an iron and no blow dryer. Housekeeping did not clean neither made the bed. They just put new towels, but no coffee.
Very disapointed, the hotel was in the process of changing names, and we were the only people staying at the hotel. Upon entering our room, the toilet had urine in it, and when we went to take a shower to head out for the evening, there was no hot water. The front desk stated that the hot was turned off for construction.
Beware!! This property does not align with its online description or pictures. We came into town last night for a romantic getaway and nothing about this hotel is romantic or luxurious. There was no functioning pool, bar or restaurant as the description said on Travelocity. The first room they put us in was dirty. The second roomâs ceiling was leaking and the 3rd room had red ants, the air conditioner wasnât working very well and the bathroom lights didnât work. The entire hotel was just old and dirty.
When I checked out I voiced my disappointment and asked for a refund. They said I had to call Travelocity. When I called Travelocity they said the hotel. Travelocity called the hotel and the hotel said because I stayed the night they would not refund me. Just plan bad business. I will never recommend this place and will never be back.
First night was great. Quiet and comfy. Second night didnât even stay because we watched the front desk employee do a line of coke off the front desk when we walked in. Meanwhile he let a bunch of people party it up in the hallways. Expedia listing said parking was includedâŠitâs not. They charge $10 a night to park. There is no pool. Itâs dried up. There is no free breakfast included as stated on the booking. The light fixture in our bathroom was being held up by a toothbrush. Shower barely had any water pressure. Only good thing about this hotel is the location. Please donât stay here.
There was no parking dedicated to the people staying there. Also, the staff didnât want to accommodate me on a new room because the room that was given had a leaking ac unit, and the shower had no shower head.
DO NOT STAY HERE!!!!!! This is my first time writing a BAD review.. Elevator didnât work and we were on the 3rd floor. The room was dirty. There were dead bugs on the bed and behind the tv on the tv stand. The toilet seat was loose. The bathroom was disgusting. The towels looked dirty. The fire alarm was hanging out of the wall by wires. We addressed the issues at the front desk and they told us they would have someone come by to clean the room, fix the toilet seat, and fix the fire alarm. They were fully booked as well as the rest of the city. They offered to transfer us to another one of their hotels (why would we wanna do that lol), get a discount, or cancel the reservation. We really had no choice but to stay. Next day, we were out all day and came back to change for dinner and the room was still absolutely filthy. I really donât think they have proper housekeeping. The fire alarm was untouched. But at least the toilet seat got fixed.. The only positive thing was the employees were actually extremely nice which makes it very frustrating when requests didnât get fulfilled. Thereâs also no pool and parking was an absolute nightmare.. thereâs maybe 5 spots on property.. oh and we never received the discount we were promised.
Horrible hotel. Dirty, run down, broken. Third floor room and elevators were out. Just avoid this place at all costs. Found long black hairs all over our comforter. Seriously, pay a little more for a better place. Youâll be glad you did.