6/10 â Okay
Michael
Mit dem Partner gereist
26. Nov. 2025
Our room was not ready for our arrival, we waited over an hour in the lobby. When we got to the room it was not clean, floors very dirty, had sink issues, linens were all wrinkled, very disappointing after traveling all day to our trip to paradise. Next day we were moved, had to pack up, leave our suitcases with the staff for several hours while another room was cleaned so basically spent two of our vacation days checking in. Next room was beautiful and clean, except air conditioning thermostat did not work, we froze the first night and had to just turn it off the other nights. The tub drain was clogged and water 6-8â deep while showering. We werenât moving again so we made the best of it.
We were given a $75 credit for checking in late and another $150 for having to move rooms but that really didnât make up for the inconvenience of not being able to enjoy my Birthday vacation upon arrival taking into consideration the amount we had paid. Property and view was beautiful and staff was friendly and accommodating. I guess I set my expectations too high from the website photos and expected better accommodations.
Michael
Aufenthalt von 5 NĂ€chten im November 2025
