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Sunday London Staines-upon-Thames Heathrow T5

3.0 star property

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Photo gallery for Sunday London Staines-upon-Thames Heathrow T5

Breakfast, lunch, dinner served; international cuisine
In-room safe, desk, blackout curtains, iron/ironing board
Room, 2 Single Beds, River View | In-room safe, desk, blackout curtains, iron/ironing board
Lobby
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Parking available
  • Business services

Explore the area

View in a map
Thames Street, Staines, England, TW18 4SJ
  • Place, Thames River
    ‪1 min walk‬
  • Place, Thames Path
    ‪1 min walk‬
  • Place, Staines Bridge
    ‪5 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪14 min drive‬

Room options

View all photos for Deluxe Double Room

Deluxe Double Room | In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Double Room

  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Double Room, River View

In-room safe, desk, blackout curtains, iron/ironing board

Classic Double Room, River View

7.8 out of 10
Good
(9 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Double Room, 1 Double Bed

Classic Double Room, 1 Double Bed | In-room safe, desk, blackout curtains, iron/ironing board

Classic Double Room, 1 Double Bed

7.4 out of 10
Good
(11 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 2 Single Beds, River View

Room, 2 Single Beds, River View | In-room safe, desk, blackout curtains, iron/ironing board

Room, 2 Single Beds, River View

  • 16 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room, Multiple Beds

In-room safe, desk, blackout curtains, iron/ironing board

Family Room, Multiple Beds

7.0 out of 10
Good
(9 reviews)
  • 16 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

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About this property

Sunday London Staines-upon-Thames Heathrow T5

Riverside hotel with bars/lounges, steps from Thames River
Along with a restaurant, this smoke-free hotel has 2 bars/lounges and self parking. WiFi in public areas is free. Additionally, 24-hour room service, a business centre and a meeting room are on-site. Housekeeping is available on request.
Sunday London Staines-upon-Thames Heathrow T5 offers 88 accommodations with a safe and complimentary bottles of water. 32-inch LCD televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

During your stay at Sunday London Staines-upon-Thames Heathrow T5, you're just a quick walk from Thames River. You'll find features such as free WiFi in public areas, plus 2 bars and a restaurant.
  • Free WiFi
  • Enjoy international cuisine while dining at Riverside Restaurant
  • Continental breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include a front desk safe, a business centre and a meeting room
  • Steps from Thames River and 12 minutes by car from Windsor Castle
  • Pets welcome for a fee
There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. A business centre and a meeting room are available.

WiFi is free in public spaces. The business-friendly Sunday London Staines-upon-Thames Heathrow T5 also features a terrace, a garden, and laundry facilities. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Staines hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 7 AM to 9 AM.
Riverside Restaurant – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Lounge Bar – On-site bar. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 10 per day)
  • Limited on-site self parking

Food and drink

  • Daily continental breakfast available 7 AM to 9 AM for a fee: GBP 15.95 per person
  • 2 bars/lounges
  • A restaurant

Restaurants on site

  • Lounge Bar
  • Riverside Restaurant

Family friendly

  • In-room cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • On a river
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Portable fan
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 25 per pet, per day
  • Maximum 1 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for GBP 10.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately GBP 15.95 per person
  • Self-parking fee: GBP 10.00 per day
  • Pet fee: GBP 25 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: GBP 50 (subject to availability)
  • Rollaway bed fee: GBP 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Staines-upon-Thames
Mercure Hotel Staines-upon-Thames
Mercure London Staines-upon-Thames
Mercure London Staines-upon-Thames Hotel
Mercure Staines-upon-Thames
Mercure Staines-upon-Thames Hotel
Staines-upon-Thames Hotel
Accor Thames Hotel Staines
Mercure Thames Lodge Staines Hotel Staines
Mercure Thames Hotel Staines
Staines Hotel
Staines former Mercure hotel
Mercure London Staines upon Thames Hotel
Sunday London Staines-upon-Thames Heathrow T5 Hotel
Sunday London Staines-upon-Thames Heathrow T5 Staines
Sunday London Staines-upon-Thames Heathrow T5 Hotel Staines

Sunday London Staines-upon-Thames Heathrow T5 Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 151 out of 349 reviews
Rating 8 - Good. 98 out of 349 reviews
Rating 6 - Okay. 49 out of 349 reviews
Rating 4 - Poor. 29 out of 349 reviews
Rating 2 - Terrible. 22 out of 349 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

brenda

Travelled with partner
Liked: Amenities
Was a great place to stay. Had alot of character. Didnt like the bathroom taps
Stayed 2 nights in Oct 2025

8/10 Good

Carlos

Business traveller
Liked: Staff & service
Not one was in the bar and they charge me £10 for parking
Stayed 1 night in Oct 2025

10/10 Excellent

Tracey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were awesome, we arrived at 7.30am after a long 30+ hour long flight and they were so accommodating. They stowed our luggage as our check-in wasn't until 3pm. I highly recommend! It was quiet and the staff are lovely.
Stayed 1 night in Oct 2025

4/10 Poor

Dirk

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
I guess at the end of the day you get what you pay for.
Stayed 1 night in Oct 2025

10/10 Excellent

Michael

Stayed 1 night in Oct 2025

6/10 Okay

Abdalla, Wheatley Heights

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed the room for overnight sleep. Booked the room for 3 adults through Expedia, but found out that even though it went through reservation was made, no room was available. The staff did their best to accommodate us for the night and were extremely supportive.
Stayed 1 night in Oct 2025

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful spot along the Thames. Perfect for my morning run along the trail/river. Rooms were very comfortable. The bathroom was a little bit dirty, but nothing crazy. Highly recommend a stay here!
Stayed 1 night in Oct 2025

4/10 Poor

James

Disliked: Staff & service, property conditions & facilities
Decent size room and good location however some tlc is needed in the rooms and building
Stayed 1 night in Oct 2025

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was visiting Thorpe Park so got back to the room late and left when we were ready the next day. Nice hotel. Comfortable beds and room had both bath and shower.
Stayed 1 night in Oct 2025

6/10 Okay

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel name and it's entrance isn't well identifiable. The local trains cross regularly over the Thames River just outside the hotel making it quite noisy at night if you're trying to sleep. There were also a lot of stairs to climb and a maze of turns (it appears this is due to combining two buildings via a connecting hallway) that required climbing stairs up to get to the second floor, then climbing back down another half-dozen steps to access your room second floor room. For mid October, the room was cold and never warmed up. It was also necessary to ask for a "second" bath towel at the front desk for a room booked for two individuals.
Stayed 1 night in Oct 2025

10/10 Excellent

Maya

Liked: Amenities
It was very cozy, amazing location very helpful and friendly staff and I had a very nice stay
Stayed 1 night in Oct 2025

8/10 Good

Wayne

Business traveller
Liked: Staff & service, room comfort

Nice staff

Staff were really nice and the communal spaces were clean. The place needs an update, but the price reflects what you get.
Stayed 1 night in Oct 2025

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

8/10 Good

michael

Stayed 2 nights in Oct 2025

10/10 Excellent

John

Stayed 1 night in Oct 2025

8/10 Good

Jordan

Stayed 1 night in Oct 2025

10/10 Excellent

Vasco

Stayed 1 night in Oct 2025

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

4/10 Poor

K

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2025

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Oct 2025

6/10 Okay

Aimee

Disliked: Staff & service

Not the best

My husband and I were staying for one night, we checked in at around 4pm, no one was the desk when we arrived and the receptionist didn't really greet us. Just took our name and then gave us our room number and the code to get into the room. She didn't mention checkout times or anything. The room was clean, but sparse, we had a little balcony which was a nice surprise. We had asked for a double bed and it was two twins pushed together, it was more room so that was nice. The downside for this came at nearly 1am when the fire alarm went off. We went outside with the rest of the guests but there was no one from the hotel staff to tell us where to go or what was going on. It was only about 5-10 minutes we were outside, and it turned out to be a false alarm, but no one from the staff told us, it was other guests. In the morning, there was no mention of this at reception when we checked out, no apology or explanation. To add to that, myself and my husband had terrible night sleep, there was no air conditioning in the room and it got really hot. When we opened the balcony to get some air, the sound from the VERY nearby trains woke us up consistently so we ended up having to close those and just sweat it out a bit. I wouldn't recommend staying here if you are looking for a relaxing or quiet hotel, I wouldn't be staying here again.
Stayed 1 night in Oct 2025

10/10 Excellent

Kristy

Stayed 1 night in Oct 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed two nights and loved the place. We are close to everything and really enjoyed the history of the Hotel.
Stayed 1 night in Oct 2025

8/10 Good

Mahbub

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Oct 2025

8/10 Good

Stephanie

Liked: Staff & service
Stayed 1 night in Oct 2025