The towel rack in the shower had a burn mark, and while there weren't many guests, we were put in a room with a curtain that didn't block out the light from the flood light of a mini mart across the road from it. It also would not be a good choice if you could not secure transportation, because there are no rentals in the area.
We were in town for a wedding that was being held a few miles nearby. This hotel room was perfect for our needs. Plenty of room, 2 comfy quern size beds with extra pillows and blankets, mmicrowave, refrigerator, and tv. We had a great stay! We were greeted promptly and check in and check out went smoothly.
For one i didnt get the room i original booked. I was informed Travelocity said i booked a double smoking when i know and have it on my booking it was a king smoking. They didnt have anymore of what i booked so ended up in a non-smoking king.
They "checked" us in themselves and charged our card before we ever even got there. Like they never even gave us the opportunity to check in. They room smelled, the toilet was about to fall apart and there were stains on the sheets.
The older white man that was there at night wasn't friendly, he was grouchy, the morning south indies big guy at the desk was not friendly at all. They need more white clean towels and washcloths they had stains on them even though they were washed. The cleaning older south indies gentleman and black lady was very friendly but the older south indies older lady was not. The only person working front desk was friendly was the south indies women.
I was very excited to find a room with a jacuzzi tub. When i got off work at midnight and wanted to use it there was not enough hot water to even fill it a quarter full. There was mold growing on the ceiling in the bathroom. When i spoke to the lady when i was leaving at 6 am she said "I know." Terrible.
When we arrived I had my arms full and was struggling to open the door and the man just sit there and watched me. The room had a bad odor. The furniture was dirty and the mirrors. The bedding was clean. In the middle of the night someone was banging on our door. We did not feel safe here at all.
This is a pleasant and well priced place to stay when we are visiting our daughter. I wish they would restore at least a coffee station in the lobby, or in room coffee maker. And a light, grab & go continental breakfast. COVID not a valid reason anymore, most places have a breakfast amenity now.
We had to call the front desk and get them to give us another room because whoever was in the room on the second floor above us sounded like they were throwing 50 lbs bags of dog food onto the floor...for hours. When I first called, the front desk lady said that she would call "them" and tell them to be quiet. About five minutes after she did this, the banging got even worse. I had a medical procedure at the local hospital the next morning and needed my sleep. The sour grump of a man who was running the desk at 12:30 a.m. took a couple minutes to ask me if I needed assistance since he was facing me counting his cash drawer. When I told him we had been promised a different room due to the extreme noise issue, he smacked the new room card-key down onto the counter and didn't apologize or say anything at all. Very poorly run hotel and we will NEVER stay at this chamber of horrors again. We still paid full price. Just deplorable.