We had a couple issues with the unit during our stay but Jake was extremely responsive when we called to voice our concerns. Since we were in the 300 building, it was a pain in the arse to hop on the shuttle--always having to walk to the 100 building parking lot to board. The hot tubs were not in the same building as our unit. Also, it is not what I would call a true "ski in/ski out" condo as you need to navigate a 100 yard cat walk to get to, and from, the slopes; a cat walk that certainly seems to be uphill both ways so be prepared for a triceps workout. Finally, if you like to cook with your family or significant other, this is NOT the place for you. While the kitchen is modernized, I found it to be very small. There is hardly any room for more than one person in the kitchen at a time--an open dishwasher blocks access to the refrigerator. Someone cooking at the stove limits access to the refrigerator, sink and dishwasher; as well as the cupboards.