Poor experience with our recent stay in Steamboat Springs. Gave feedback to the local property manager (Turnkey) about our stay. Condo in need of upgrades, both inside and out as it looks to be pretty dated. Steps down to pool are partial closed and dangerous (broken concrete, rusty metal sticking out - have the pics), an accident waiting to happen with poor/no signage. Inside the condo needs some attention as well. Broken/old/damaged windows & blinds were not fun to navigate. Spent time with my spouse jamming them into place when the rain came. Just calling out a couple of concerns we found during our stay.
While Turnkey was incredibly responsive when I brought things up during our stay, they just couldn't fix major property issues. I was given two $25 refunds for the inconvenience but it wasn't nearly enough. I asked the home team for a call back several times but no call came. Had things been properly advertised on VRBO, we would have paid more and stayed somewhere else without all the issues we found at this property. Beware of this property until upgrades are put into place, especially in and around the pool. Pool should be closed until updates are made. The local property manager visited for himself during his stay...his comment was "I will be talking to the HOA and the owner". Disappointed in Turnkey, they did not stand by their promise (With Turnkey Vacation rentals, you'll always find unique vacation rental properties with a consistent, fine hotel experience...Every Home. Every Stay. Every Time. That is our promise. ) WHAT. A. JOKE.