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North West Castle Hotel

3.0 star property

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Photo gallery for North West Castle Hotel

Building design
Fireplace
Indoor pool
Double or Twin Room (Loch View ) | Desk, iron/ironing board, free WiFi, bed sheets
Banquet hall

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Gym

Explore the area

View in a map
Port Rodie, Stranraer, Scotland, DG9 8EH
  • Place, Stranraer Museum
    ‪6 min walk‬
  • Place, Castle of St John
    ‪7 min walk‬
  • Place, Mull of Galloway Trail - North
    ‪10 min walk‬

Room options

View all photos for Classic Double Room

Classic Double Room | Desk, iron/ironing board, free WiFi, bed sheets

Classic Double Room

8.8 out of 10
Excellent
(37 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Twin Room

Classic Twin Room | Desk, iron/ironing board, free WiFi, bed sheets

Classic Twin Room

9.0 out of 10
Wonderful
(15 reviews)
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Double Room (Classic)

Desk, iron/ironing board, free WiFi, bed sheets

Family Double Room (Classic)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 5
  • 1 Double Bed and 3 Single Beds

View all photos for Family Double Room ( Loch View)

Desk, iron/ironing board, free WiFi, bed sheets

Family Double Room ( Loch View)

8.6 out of 10
Excellent
(12 reviews)
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Classic Double or Twin Room, Accessible

Desk, iron/ironing board, free WiFi, bed sheets

Classic Double or Twin Room, Accessible

  • Sleeps 2
  • 1 Double Bed and 2 Single Beds

View all photos for Classic Double or Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Classic Double or Twin Room

9.2 out of 10
Wonderful
(7 reviews)
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Double or Twin Room (Loch View )

Double or Twin Room (Loch View ) | Desk, iron/ironing board, free WiFi, bed sheets

Double or Twin Room (Loch View )

9.0 out of 10
Wonderful
(12 reviews)
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Family Quadruple Room (Classic)

Family Quadruple Room (Classic) | Desk, iron/ironing board, free WiFi, bed sheets

Family Quadruple Room (Classic)

  • Sleeps 4
  • 4 Single Beds

View all photos for Family Triple Room (Classic)

Family Triple Room (Classic) | Desk, iron/ironing board, free WiFi, bed sheets

Family Triple Room (Classic)

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Family Suite

Desk, iron/ironing board, free WiFi, bed sheets

Family Suite

  • 1 bedroom
  • Lake view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About this property

North West Castle Hotel

Hotel in Stranraer with 2 restaurants and bars/lounges
This smoke-free hotel features 2 restaurants, an indoor pool and 2 bars/lounges. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a sauna and Access to hot tub are on-site.
North West Castle Hotel offers 73 accommodations with complimentary bottles of water and complimentary bathrobes. Flat-screen televisions come with digital channels.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Stranraer hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at North West Castle Hotel. During your stay, you're just a quick walk from Stranraer Museum. You'll find features such as free WiFi in public areas and free self-parking, plus 2 restaurants.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at one of the 2 restaurants, or stop for a drink at one of the 2 bars/lounges
  • Full breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include meeting rooms, a gift shop and laundry facilities
  • On-site recreation includes a gym and a sauna
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Within a 10-minute walk of Stranraer Museum and Castle of St John
  • Dogs welcome for a fee
As a guest of North West Castle Hotel, you'll find an indoor pool, Access to hot tub, a sauna, and a fitness centre. There are 2 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces.

An arcade/games room, gift shops/newsstands, and a garden are also featured at the business-friendly North West Castle Hotel. Self parking is free.

This 3-star Stranraer hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 8 AM to 9:30 AM.
On-site venue – This restaurant specialises in local cuisine and serves breakfast, brunch, lunch and dinner.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 8 AM to 9:30 AM for a fee: GBP 13 per person
  • 2 bars/lounges
  • 2 restaurants

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Hot tub
  • Indoor pool
  • Sauna

Family friendly

  • Arcade/game room
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Electric kettle
  • Free bottled water

More

  • Desk
  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 10.00 per pet, per night
  • Only dogs are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 13.00 per person
  • Pet fee: GBP 10.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

National rating

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

Property is also known as

Castle North West
North West Castle
North West Castle Hotel
North West Castle Hotel Stranraer
North West Castle Stranraer
North West Hotel
West Castle
North West Castle Hotel Hotel
North West Castle Hotel Stranraer
North West Castle Hotel Hotel Stranraer

North West Castle Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 425 out of 843 reviews
Rating 8 - Good. 276 out of 843 reviews
Rating 6 - Okay. 95 out of 843 reviews
Rating 4 - Poor. 38 out of 843 reviews
Rating 2 - Terrible. 9 out of 843 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Florida

Travelled with group
Disliked: Staff & service
Stayed 1 night in Sep 2025

8/10 Good

Fiona

Stayed 1 night in Sep 2025

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good 3 star hotel with excellent service

Great hotel in the centre of Stranraer. Large room and bathroom very comfy bed and pillows. Excellent customer service from all staff. Good cooked breakfast. The only negative I would offer is that the bedroom was too hot.
Stayed 3 nights in Sep 2025

8/10 Good

Sin Yee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely comfortable hotel. Rooms are quite dated however very clean and comfortable. The friendliness of the staff was the highlight of our trip, alongside a fantastic fry up with good quality ingredients. Thanks for a lovely stay, we will remember our swimming costumes next time to use the facilities!
Stayed 1 night in Sep 2025

8/10 Good

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ample parking on site. Nice clean comfy rooms. Handy for the ferry to Belfast.
Stayed 1 night in Sep 2025

10/10 Excellent

M J

Liked: Cleanliness, staff & service, property conditions & facilities
Traditional but a little quirky. Staff so friendly and helpful.
Stayed 2 nights in Sep 2025

8/10 Good

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hotel a little tired in areas but understand refurb is ongoing. Meals and Bar snacks were good. Swimming pool,Hot tub and sauna were added attractions. Overall good value for money.
Stayed 5 nights in Sep 2025

2/10 Terrible

Martin

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Terrible rooms, just don't

Smell of damp hits you the second you go through the front doors. The family suites was a weird corridor like room with 4 single beds in it. Water damaged hard wood furniture that looks like it was salvaged from a chairty shop. A bathroom that made sense in your grandmothers council house. And im general everything from the in room phones to the elevator look like they were "modern" in 1972
Stayed 1 night in Sep 2025

10/10 Excellent

Alistair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One Night Stay

We enjoyed our stay @ the hotel. However on a personal basis a bigger bed would have been appreciated. The breakfast was excellent, food well cooked with a good variety.
Stayed 1 night in Sep 2025

10/10 Excellent

Robett

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

North West Castle Hotel

Hotel is old but clean and renovation is taking place. The room was clean and comfortable. The staff were friendly and attentive. We had an evening meal at the restaurant and although we read some poor reviews, the food we had was really nice and we have no complaint to make. Thank you North Castle & staff.
Stayed 1 night in Sep 2025

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good all round service and help, good facilities and location of the hotel.
Stayed 2 nights in Aug 2025

6/10 Okay

Sandra

Travelled with group
Liked: Cleanliness

Feedback

Overall the stay was average. Sitting in the ross suite the chairs were very poor no cushioning. Not enough bar staff on especially as there was a wedding party Rooms need a bit of an upgrade. Never slept very well as room next door were having a party at 12 midnight.wwnt in for hours. Breakfast ,we had full breakfast it was very dry ,maybe adding beans would make it better. Poached eggs were hard asked for runny. Dinner at night was good.
Stayed 1 night in Aug 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyable Stay

Very friendly. Room was clean. No bother asking for any additional towels. Hospitality tray replenished. Pool warm .changing facilities at pool area excellent. Games room good. Plenty seating areas.
Ross lounge.
Stayed 3 nights in Aug 2025

8/10 Good

Stephen

Travelled with group
Liked: Cleanliness
Nice staff, basic facilities, great food
Stayed 1 night in Aug 2025

8/10 Good

Jack, Dallas

Liked: Cleanliness, staff & service, amenities
I saw the hotel sign at the road to the complex of buildings but there is no hotel sign at the lobby entrance door … only 2 brass signs that say Rotary Club. So, I passed by the entrance twice and walked all around the buildings looking for an entrance. With service vehicles parked on the grounds, it didn’t look like a hotel but more like a service business. I had to triple check my GPS directions and walk around with my heavy bags before I finally went thru the Rotary Club entrance to ask for help. The lady inside informed me that I was, in fact, at the reception desk and that the Rotary Club only meets there. I said that the hotel should have a sign with its name near the entrance door to help guests find it and she said something like, “we’re usually pretty busy so people seem to find it just fine”. If were the owner, I’d put a nice looking sign at the entrance door. The room was spacious and looked out towards the sea and train station next to it. But, with no air conditioning, the room was stuffy and too warm … and the window had been restricted to allow it to be opened only 2 or 3 inches … and that wasn’t enough to cool the room or exchange it with outside air. I could sleep in that warm stale air so I called the front desk and asked for a fan. Luckily, they brought me a fan and I was able to get to sleep. The breakfast was very good and the staff serving it were excellent!
Stayed 1 night in Aug 2025

10/10 Excellent

Kieran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bed, great breakfast, great staff, great place.
Stayed 2 nights in Aug 2025

8/10 Good

Justin

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2025

8/10 Good

doreen

Liked: Cleanliness, staff & service
Hotel is dated bedrooms are dated however very clean, staff very polite and professional , good location
Stayed 1 night in Aug 2025

8/10 Good

STEPHEN PAUL

Liked: Cleanliness, staff & service, amenities
The hotel needs abit of upgrade
Stayed 3 nights in Aug 2025

10/10 Excellent

yan

Stayed 1 night in Aug 2025

10/10 Excellent

Marsha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a curling rink there. Staff was excellent
Stayed 1 night in Aug 2025

8/10 Good

Rachael

Liked: Cleanliness, property conditions & facilities
The hotel itself is beautiful and spotless. The bedrooms do need some updating but from other posts this is due to happen soon. However even with the need for an update to decor the bedroom itself was wonderful and perfectly suited to our stay.
Stayed 1 night in Aug 2025

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025