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Sanctoo Suites and Villas

5.0 star property
VIP Access

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Photo gallery for Sanctoo Suites and Villas

View from property
Breakfast, lunch and dinner served
Panoramic Suite (Free Entrance to Bali Zoo) | Premium bedding, minibar, in-room safe, desk
Outdoor pool
Panoramic Suite (Free Entrance to Bali Zoo) | Bathroom | Separate bathtub and shower, free toiletries, hair dryer, slippers

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Jl. Raya Singapadu, Gang Beji, South Ubud, Sukawati, Bali, 80852
  • Place, Bali Zoo
    ‪6 min walk‬
  • Place, Singapadu Banyan Tree
    ‪13 min walk‬
  • Place, Ubud Traditional Art Market
    ‪25 min drive‬
  • Airport, Denpasar (DPS-Ngurah Rai Intl.)
    ‪42 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for One Bedroom Garden Pool Villa

Premium bedding, minibar, in-room safe, desk

One Bedroom Garden Pool Villa

  • Sleeps 2
  • Free Wi-Fi

View all photos for Garden Private Pool Villa (Free entrance to Bali Zoo)

Garden Private Pool Villa (Free entrance to Bali Zoo) | Premium bedding, minibar, in-room safe, desk

Garden Private Pool Villa (Free entrance to Bali Zoo)

7.4 out of 10
Good
(3 reviews)
  • Garden view
  • 300 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for River Private Pool Villa (Free entrance to Bali Zoo)

River Private Pool Villa (Free entrance to Bali Zoo) | View from room

River Private Pool Villa (Free entrance to Bali Zoo)

  • River view
  • 300 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite (Free Entrance to Bali Zoo)

Suite (Free Entrance to Bali Zoo) | Premium bedding, minibar, in-room safe, desk

Suite (Free Entrance to Bali Zoo)

  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite

Premium bedding, minibar, in-room safe, desk

Suite

  • Sleeps 2
  • Free Wi-Fi

View all photos for Suite, Pool Access (Free Entrance to Bali Zoo)

Suite, Pool Access (Free Entrance to Bali Zoo) | Premium bedding, minibar, in-room safe, desk

Suite, Pool Access (Free Entrance to Bali Zoo)

  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Suite Aviary (Unlimited Access To Bali Zoo)

Family Suite Aviary (Unlimited Access To Bali Zoo) | Premium bedding, minibar, in-room safe, desk

Family Suite Aviary (Unlimited Access To Bali Zoo)

  • Garden view
  • 88 sq m
  • 2 bedrooms
  • Sleeps 8
  • 2 King Beds
  • Free Wi-Fi

View all photos for Panoramic Suite (Free Entrance to Bali Zoo)

Panoramic Suite (Free Entrance to Bali Zoo) | Premium bedding, minibar, in-room safe, desk

Panoramic Suite (Free Entrance to Bali Zoo)

  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

Suite (Free Entrance to Bali Zoo)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Suite

Premium bedding, minibar, in-room safe, desk

Family Suite

  • Sleeps 4
  • Free Wi-Fi

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About this property

Sanctoo Suites and Villas

Along with a full-service spa, this hotel has an outdoor pool and a restaurant. Free WiFi in public areas, free valet parking and a free area shuttle are also provided. Other amenities include a bar/lounge, a steam room and spa services.
Sanctoo Suites and Villas offers 40 air-conditioned accommodations with minibars and a safe. Rooms open to patios. Beds feature premium bedding. 53-inch LCD televisions come with premium cable channels and Netflix. Bathrooms include a separate bath and shower, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a steam room.
The on-site spa has couples treatment room(s). Services include body scrubs, body treatments and manicures and pedicures.
During your stay at Sanctoo Suites and Villas, you'll be close to Sukawati Market. Free WiFi in public areas, free valet parking and a free area shuttle are available.
  • Free WiFi
  • Free valet parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with manicures and pedicures, massages or body scrubs at the spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a steam room
  • Just a 4-minute drive from Sukawati Market and 11 minutes from Tegenungan Waterfall
  • Free local-area shuttle service
Sanctoo Suites and Villas offers its guests a full-service spa, an outdoor pool, and a steam room. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A children's pool, spa services, and a library are also featured at the luxury Sanctoo Suites and Villas. An airport shuttle (available 24 hours) is available for a fee. Free valet parking is available.

Smoking is allowed in designated areas at this 5-star Sukawati hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.
On-site venue – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free area shuttle
  • Free valet parking on site
  • Limited on-site valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: IDR 400,000 for adults and IDR 250,000 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Children's pool
  • Full-service spa
  • Library
  • Outdoor pool
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free area shuttle
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Barbecue grill
  • Garden
  • In a national park
  • Picnic area
  • Terrace

Full-service spa

  • Body scrubs
  • Couples treatment rooms
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Bathroom emergency pull cord
  • No lift (single-level property)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 12 buildings
  • 3 floors
  • Built in 2015
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 53-inch LCD TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Minimum check-in age - 17

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sanctoo Suites and Villas

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for IDR 700000.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately IDR 400000 for adults and from IDR 250000 for children
  • Airport shuttle fee: IDR 700000 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: IDR 700000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Sanctoo Suites and Villas offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Sanctoo Villa Hotel Sukawati
Sanctoo Villa Hotel
Sanctoo Villa Sukawati
Sanctoo Villa
Sanctoo Suites Villas
The Sanctoo Villas Spa
Sanctoo Suites And Sukawati
Sanctoo Suites and Villas Hotel
Sanctoo Suites and Villas Sukawati
Sanctoo Suites Villas CHSE Certified
Sanctoo Suites and Villas Hotel Sukawati

Sanctoo Suites and Villas Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 25 out of 40 reviews
Rating 8 - Good. 10 out of 40 reviews
Rating 6 - Okay. 4 out of 40 reviews
Rating 4 - Poor. 0 out of 40 reviews
Rating 2 - Terrible. 1 out of 40 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

layne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very neat staff friendly great views highly recommend
Stayed 2 nights in Mar 2024
Verified

8/10 Good

Leah

Liked: Cleanliness, staff & service
Friendly and clean. Furniture a bit worn
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome hotel

We had two incredible nights here. Very friendly staff, Got an amazing massage, really good piece and Connected to the Bali zoo! Highly recommend
Stayed 2 nights in Feb 2025
Verified

8/10 Good

Kacper

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to the zoo. Staff was a little too pushy but overall amazing
Stayed 2 nights in Mar 2025
Verified

8/10 Good

nizar

Liked: Amenities
Many things in the villa were dated. PowerPoints didn’t work. Pool is awesome, breakfast could be better. Staff were kind
Stayed 5 nights in Aug 2023
Verified

10/10 Excellent

Cassian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I chose this hotel for my honeymoon stay after I saw a stunning video of the location on YouTube. I walked in with very high expectations and they delivered well over and beyond. Everything - from the warmest hospitality to superb rooms, amenities and special arrangements was perfect. We had the Riverside Pool Villa and it was stunning! We tried out their Spa and felt super refreshed after. I even secretly worked with the hotel and staff to set up a candlelight dinner as a surprise for my wife and they executed it beautifully while very skillfully keeping all communication about it on a hush so my wifey wouldn't be spoiled about it before the surprise. Some special mentions of staff members who made our stay ever so special - Meisha, Mirah, Komang Ayu, and Sugik from the front desk who were always so amiable and always took care of our requests. Sang Ayu, Rahma, Martin and Dewi from the restaurant for their spectacular service as well as so beautifully setting up our candlelight dinners. And Deemus who assisted us at checkin and showed us our villa and the amenities that came with it. Thank you for your efforts. We appreciate it all. 100/10 recommend this place. I will be back here someday to relive the memories of my honeymoon experience.
Stayed 6 nights in May 2025
Verified

2/10 Terrible

Gina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was far off to the main tourist strip. More so in the badk streets of Ubud. The room was not clean. Both towels i attempted to pickup had makeup stains and dirt from previous people. The toilet had a dirty ring around it. The bed sash also had stains on it. The seat in front of the bed had a dead bug. We immediately checked out after 10 minutes. Did not unpack at all. Definitely not a 5 star resort - more of a 2 star. Very old and outdated. Nothing is modern. Would not come back or recommend.
Stayed 3 nights in Jul 2023
Verified

10/10 Excellent

MIYUKI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
静かで快適なホテル、リゾートに来た感じがしました。動物とのふれあいに最高の立地。動物園に行ったあとはプールで気持ちよく過ごしました。昼ごはんはホテルのプールで、ナシゴレンやパスタを注文。旅行中1番美味しいナシゴレンでした。いつもスタッフの人たちはも穏やかな笑顔で受け入れてくれます。
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellente expérience. Très bon emplacement
Stayed 2 nights in Jul 2022
Verified

10/10 Excellent

Tia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Brilliant stay!

Throughly enjoyed our experience at The Sanctoo Villas! The villas were amazing, very well cleaned and kept and out of the world! We loved having free admission to the zoo which was also a massive plus of the stay at the zoo. The only negative was a late check in as we arrived on time at 2pm for check in time which it was said to be, and were not checked into the room at 3:30pm and didn’t have our bags delivered until 4pm, however I completely understand if there was issues with previous guest and late check outs. The staff were professional and great at resolving the issue as well as giving a sincere apology! Also very thankful for the man who was on the reception desk at night for helping us with a taxi to our next destination as 3 of our taxi’s we booked cancelled.
Stayed 1 night in Jul 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location especially when traveling with kids. In the middle of the zoo. Fantastic staff, big villas and great restaurant.
Stayed 3 nights in Jan 2019
Verified

6/10 Okay

E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall; high end experience with a high end price tag. You can play with elephants and eat with orangutans. Their American style meals were mediocre, the breakfast was good, the Asian dishes were better. It is located near Ubud, which is driving distance to other tourist spots (Goa Gajah, Monkey Forest, Mount Batur, and etc.). I ordered steak and it reminded of a steak I would get at a major diner out here in the US (think Dennys or Waffle House). The Nasi Goreng (Asian fried rice) for breakfast was good. Other villas delivered the breakfast to your room, this villa required you to walk to the restaurant or you can request their golf cart to taxi you to the restaurant free of charge. The customer service was good and the employees were kind. The price tags were similar to how they would be at an american hotel, but being in Bali. The room was nice with HD tv’s, full sized tub, king sized bed, gazebo next to a pool. Remember, the villa is owned and operated by the zoo, so keep in mind there will be a lot of children around. The kids were yelling and running around next door which became somewhat of an issue as it got later into the night and I wanted to sleep. You get unlimited entrance to the zoo which comes with your villa stay. The zoo was a great experience and you can get up close and personal with plenty of exotic animals. You can pay to feed a bengal tiger or have your breakfast with an orangutan.
Stayed 3 nights in Nov 2018
Verified

6/10 Okay

Yi Lian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We stayed in the Elephant Villa no 12 and we had bed bug bites and my skin had a slight rash after I swam in the pool. But we do love the proximity to the zoo.
Stayed 2 nights in Oct 2018
Verified

10/10 Excellent

younes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Séjour inoubliable

L'accueil est chaleureux et l'accès à la villa rapide. La villa est splendide, spacieuse, sobre et offre une très belle vue sur la rivière (un peu bruyante selon ma femme). Le petit déjeuner est bon et le service impeccable. Le diner avec les éléphants est plutôt sympa mais ne vous attendez pas à qlq chose de "nature" c'était plus un spectacle qu'un moment privilégier. La pluie ne nous a pas permis de faire le bain avec les éléphants Un grand merci à toutes l'équipe et Yowin qui a fait le guide pendant une journée (volcan, temple, rizière...) ce fut une journée magnifique.
Stayed 2 nights in Aug 2018
Verified

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stunning villas

The villas are beautiful, clean, spacious and have lovely pools. We had dinner with the elephants one night, great value, delicious buffet and amazing interaction with elephants, orang-utans and other animals. Two dance shows included that were great. The only let down was breakfast.One morning was breakfast in the restaurant. The choices meant you could have fruit, but then no juice, muesli but no toast. Next morning we ordered in the villa. We were shocked that it cost IDR 150.000 for delivery to the villa, and it was stone cold, one strip of fat to pass as bacon, decent coffee was extra too. Also we booked delivery for 9.30 to sleep in. Yet got a call at 8 am to confirm our order! At the price of these villas breakfast needs to be great, no extra cost for delivery and quality ingredients. Otherwise loved the villas and we will be back.
Verified

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The best hotel in Ubud, maybe the best in Bali

This is without doubt one the best hotels I have stayed in. Very personal, very thoughtful and amazing service and quality. The grounds are stunning, the rooms are huge, the free entry to the zoo is also great. I would recommend this as the best hotel in Ubud easily maybe the best in Bali!
Stayed 6 nights in Dec 2017
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super Villen zum Zweisamkeit genießen!

Sehr angenehme Atmosphäre. Mitarbeiter unglaublich freundlich und darauf aus, alle Wünsche zu erfüllen. Schöne Villen mit riesigem Bad und tollem Pool! Freier Eintritt in den Zoo, der direkt an die Unterkunft angrenzt. Essen im Restaurant teurer, aber lecker. Es hätte allerdings mehr vegetarische Auswahl geben können. Auf Nachfrage gab es dann aber auch vegetarische Speisen. Im Spa gibt es fast jeden Tag ein besonderes Promo-Angebot. Die Massagen waren auch sehr gut.
Stayed 5 nights in Oct 2017
Verified

8/10 Good

Samir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place to stay. Just need more food variety.
Stayed 3 nights in Sep 2017
Verified

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Luxury retreat

Amazing villas! The staff are amazing and couldn't do enough for you and you are also staying right in the grounds of the zoo which is amazing. The zoo itself is lovely, quite small but a really enjoyable morning or afternoon out. The villa and private pool are beautiful with a huge bathroom. The only downside is the restaurant which although is good quality lacks a little in menu choice.
Stayed 3 nights in Aug 2017
Verified

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice Villa. Everything I expected and more!

Very nice, clean Villa! Staff very nice and very helpful! Close to Bali Zoo. Unlimited entry to Bali Zoo during your stay. Villa very clean. Beautiful pool. Staff will help you book tours, a driver, romantic dinner in your Villa, and more! Staff gave me a cake for my birthday and decorated my room. I loved my stay at the Sanctoo Villa!!
Stayed 5 nights in Aug 2017
Verified

8/10 Good

Georgia

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful hotel with friendly staff. Unfortunately very few of them could speak English, including the front desk staff at times, which made organizing simple things like transport and the bill very difficult.
Stayed 3 nights in Aug 2017
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amacing and beautifull hotel!!

Rooms: perfect, 100% privacy, clean, luxurius... excelent!!!
Verified

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5-star luxury at its best, spectacular stay

I've stayed in many hotels around the world and this is by far the nicest place i've ever stayed. It's quiet, serene, the staff is incredibly attentive and the food is incredible. Having your own private pool is incredible. I cannot recommend it highly enough!
Verified

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A must stay if you like the zoo, rainforest + ubud

Brilliant hotel very private not overpriced or over developed. Unbelievable setting, amazing villas and amazing location with free buggy rides and free entry to the zoo. One of the best stays I have ever had
Verified

8/10 Good

lamine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Un havre de paix et de luxe

Superbe hôtel avec des villas belles et confortables. Une piscine dont les enfants ont profité à fond du matin au soir, les températures aidants. Le zoo adjacent est accessible à volonté et il est jolie, avec une interaction directe avec beaucoup d'animaux (on peut même nourrir les tigres). Le service est au top. Il est juste dommage qu'il n'existe pas de villa avec deux chambres, ce qui aurait été plus confortable pour une famille comme la notre. Et, selon moi, les villas sans vue sur jardin permettent d'être mieux isolé, car concernant celles avec vue sur le jardin : quand vous voyez ... On vous voit !