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The Grand Hotel

3.5 star property
VIP Access

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Photo gallery for The Grand Hotel

Lobby
Coffee/tea maker
Room service – dining
View from room
Interior detail

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • Free Wi-Fi

Explore the area

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865 W El Camino Real, Sunnyvale, CA, 94087
  • Place, Elements Massage Sunnyvale
    ‪8 min walk‬
  • Place, Washington Park
    ‪8 min walk‬
  • Place, Historic Murphy Avenue
    ‪15 min walk‬
  • Airport, San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪15 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Room, 1 King Bed

Minibar, in-room safe, desk, iron/ironing board

Deluxe Room, 1 King Bed

8.4 out of 10
Very good
(46 reviews)
  • 39 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Minibar, in-room safe, desk, iron/ironing board

Deluxe Room, 2 Queen Beds

9.0 out of 10
Wonderful
(28 reviews)
  • 39 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Villa, 1 King Bed

Minibar, in-room safe, desk, iron/ironing board

Villa, 1 King Bed

8.0 out of 10
Very good
(2 reviews)
  • 60 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 2 Queen Beds

Minibar, in-room safe, desk, iron/ironing board

Villa, 2 Queen Beds

8.2 out of 10
Very good
(16 reviews)
  • 60 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Minibar, in-room safe, desk, iron/ironing board

Room, 1 King Bed

9.4 out of 10
Exceptional
(8 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Minibar, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds

10.0 out of 10
Exceptional
(2 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible

Minibar, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds, Accessible

9.8 out of 10
Exceptional
(9 reviews)
  • 39 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Villa, 1 King Bed, Accessible

Minibar, in-room safe, desk, iron/ironing board

Villa, 1 King Bed, Accessible

  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed

Minibar, in-room safe, desk, iron/ironing board

Suite, 1 King Bed

  • 60 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible

Minibar, in-room safe, desk, iron/ironing board

Suite, 1 King Bed, Accessible

10.0 out of 10
Exceptional
(1 review)
  • 60 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 King Bed, Pet-Friendly

Minibar, in-room safe, desk, iron/ironing board

Villa, 1 King Bed, Pet-Friendly

  • 60 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 2 Queen Beds, Pet-Friendly

Minibar, in-room safe, desk, iron/ironing board

Villa, 2 Queen Beds, Pet-Friendly

10.0 out of 10
Exceptional
(3 reviews)
  • 60 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Queen Annex

Deluxe Queen Annex | Minibar, in-room safe, desk, iron/ironing board

Deluxe Queen Annex

  • 39 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

The Grand Hotel

An outdoor pool, a restaurant and a fitness centre are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, coffee/tea in a common area and a business centre.
The Grand Hotel offers 104 air-conditioned accommodations with minibars and a safe. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include bathrobes and complimentary toiletries. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hairdryers.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
Our customers tell us that they enjoy the free breakfast at The Grand Hotel. During your stay, you're just a quick walk from Silicon Valley. Enjoy features like free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests really like the accommodation for the spaciousness and cleanliness
  • Steps from Silicon Valley and 10 minutes by car from Levi's Stadium
  • Dogs welcome for a fee (restrictions apply)
The Grand Hotel offers its guests an outdoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

There's an onsite business centre. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly The Grand Hotel. Self parking is free.

This 3.5-star Sunnyvale hotel is smoke free.

Guests are served a free continental breakfast daily from 7:00 AM to 10:30 AM.
The Grand Hotel has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:30 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Conference space

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Grab bar near toilet
  • Lift
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair-accessible parking

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer (on request)
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday and Sunday:
  • Full-service spa
  • Hot tub

Access methods

Staffed front desk

Pets

  • Pets: USD 35.00 per pet, per night
  • Only dogs are allowed
  • Maximum 1 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.

We should mention

  • Pool access available from 9:00 AM to 8:00 PM
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Grand Hotel Sunnyvale
Grand Sunnyvale
The Grand Hotel Hotel
The Grand Hotel Sunnyvale
The Grand Hotel Hotel Sunnyvale

The Grand Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 543 out of 1128 reviews
Rating 8 - Good. 264 out of 1128 reviews
Rating 6 - Okay. 154 out of 1128 reviews
Rating 4 - Poor. 84 out of 1128 reviews
Rating 2 - Terrible. 83 out of 1128 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

2/10 Terrible

LOUIS, sammaish

Travelled with family
This was HONESTLY HORRIBLE!! The guys at the front desk would not let my wife check in for us. (I was driving there separately) She had a long day of travel and did not need this delay. She had a copy of my ID, the room was booked in her acct but I made the booking under my name. We have checked into HUNDREDS of rooms for each other and this was a joke. We tried to leave and get our money back but he would not do that. We also waited in line for 20 minutes to check in. He was the only person working and there was no manager to talk to
Stayed 1 night in Dec 2025

2/10 Terrible

anshu

Disliked: Cleanliness, staff & service, property conditions & facilities
asked manager to review cct footage as my car was broken into - no one in the front office could access the footage - manager not present - told the manager would call me back. waited over one week no response. Just poor overall service Don't stay here - they won't help you.
Stayed 2 nights in Nov 2025

8/10 Good

Guido

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely great service from the staff, super friendly. The hotel is slightly dated, the "business nook" (computer and printer) runs on Windows 7 Pro ... in 2025 that's slightly out of date. But the staff was happy to print a document for me and they helped me with late checkout so I wasn't too crazy early for my late night flight out of SFO. So, great effort, would be nice if the breakfast was a bit better and the AC/heating less noisy, otherwise it was great.
Stayed 2 nights in Dec 2025

2/10 Terrible

Marc

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Pictures are not as advertised. Place is dingy and unsafe feeling. Checked in and checked right out and went elsewhere. This property is still fighting my attempt at getting a refund.
Stayed 4 nights in Dec 2025

2/10 Terrible

Levy

Disliked: Cleanliness, property conditions & facilities
Terrible service, room are filthy, management is non-existent
Stayed 3 nights in Nov 2025

10/10 Excellent

Ray

Stayed 1 night in Nov 2025

6/10 Okay

Salvador A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are spacious, and clean. Beds need upgrade. The breakfast has declined tremendously since I started being a client. I love that I get free parking. Also, walking distance to restaurants.
Stayed 2 nights in Nov 2025

8/10 Good

Victoria

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Room was big in size, quite comfortable. Bathroom looked nice and clean, but upon stay realized it was quite old and moldy. Breakfast was decent, dining room was nice. Housekeeping did not come both days, despite sign on doorknob requesting maid service in the morning.
Stayed 3 nights in Nov 2025

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Comfortable room, clean hotel. Elevator was a little shoddy. Appreciate the free continental breakfast
Stayed 2 nights in Nov 2025

2/10 Terrible

Ray

Travelled with family
Disliked: Cleanliness, amenities
When I booked the hotel, it was advertised as offering free breakfast, and the photos on the website showed hot food like scrambled eggs and sausages. In reality, the “breakfast” was only slices of bread. When I checked in on the first day, the previous guest’s dirty bedsheets and used towels were still left in the room and hadn’t been removed. The room heater didn’t warm up at all, and there was a constant humming noise in the room that couldn’t be turned off.
Stayed 2 nights in Nov 2025

6/10 Okay

James

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
-1 for no microwave, the jetted tub was slow to fill and water only lukewarm. Noticed some rooms had visible light shining through below their doors while walking the hallway. Found the elevator broken down on the second day which wasn't surprising given the residual tape left on the doors from a previous sign. The only other options were staircases that dumped you outside. The hot tub was out of order and showed no signs of being worked on. But the rooms were actually quiet.
Stayed 2 nights in Nov 2025

8/10 Good

David

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean and courteous staff. Do wish check in of 4pm wasn’t so late. Come on. 3pm please.
Stayed 1 night in Nov 2025

10/10 Excellent

Jose Rios

Stayed 1 night in Nov 2025

8/10 Good

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 2 nights in Nov 2025

8/10 Good

Anna

Liked: Cleanliness, amenities, property conditions & facilities
Room was fine, hair in the bathtub was not great. Air vent blows cold air right on the couch which is uncomfortable in winter. Would stay here again but maybe not in the suite.
Stayed 2 nights in Nov 2025

8/10 Good

Ramon

Stayed 2 nights in Nov 2025

10/10 Excellent

Nancy

Stayed 1 night in Nov 2025

8/10 Good

Utaiwan

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Nov 2025

10/10 Excellent

David

Stayed 1 night in Nov 2025

10/10 Excellent

Khaleel

Liked: Cleanliness, amenities, property conditions & facilities
Friendly reception and services staff. The rooms in the new building are very clean and pleasant.
Stayed 10 nights in Nov 2025

10/10 Excellent

Alberto

Liked: Cleanliness, property conditions & facilities
Good
Stayed 1 night in Nov 2025

4/10 Poor

Dennis

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The lights would not come on in the room and I miraculously found a slot on the wall where I was supposed to put my key card to turn on the lights. The tub was wonderful except there was no soap or shampoo to use by the tub. The shower would have been fine as there was soap and shampoo. Alas, there was no water. My trip to the lobby included another patron that complained that he had water; but, only cold. We were given another room; but, I reserved 2 night so I would not have to move my belongings to another room. The breakfast would have been much nicer if the chafing dish (used to keep items warm or hot) had the $4.00 can of sterno underneath to heat it. The price of a nicer hotel really was not worth it.
Stayed 2 nights in Nov 2025

10/10 Excellent

Martin

Liked: Cleanliness, amenities, property conditions & facilities
Great everything
Stayed 1 night in Nov 2025

6/10 Okay

Jean-Claude

Business traveller
Liked: Cleanliness, staff & service
Clean place but the HVAC in the room was less than desirable. The heat would turn to AC on its own - going from 74 degrees to 62 in the middle of the night.
Stayed 7 nights in Nov 2025

10/10 Excellent

Taylor

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Clean room
Stayed 3 nights in Nov 2025