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Luxpoint Hotel Surabaya

3.5 star property

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Photo gallery for Luxpoint Hotel Surabaya

A hotel hallway with multiple doors, light fixtures, and a carpeted floor.
A hotel room with a bed, a desk with a chair, a TV mounted on the wall, and a balcony with a view of greenery.
A hotel room with two beds, a nightstand, a wall-mounted light, and a plain wall.
Lobby sitting area
Dining

Reviews

5.8 out of 10

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services
  • Bar

Explore the area

View in a map
Jalan Bratang Jaya Nomor 43, Surabaya, 60284
  • Place, Surabaya Zoo
    ‪5 min drive‬
  • Place, Tunjungan Plaza
    ‪8 min drive‬
  • Place, Pakuwon Mall
    ‪14 min drive‬
  • Airport, Surabaya (SUB-Juanda)
    ‪20 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | Premium bedding, desk, free WiFi, bed sheets

Standard Double Room

  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Twin Room

A hotel room with two beds, a nightstand, a wall-mounted light, and a plain wall.

Standard Twin Room

  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Nano Room

A hotel room with a bed, a nightstand, and a wall-mounted light.

Nano Room

  • City view
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

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About this property

Luxpoint Hotel Surabaya

A restaurant, a bar/lounge and a snack bar/deli are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, a business centre, a meeting room and concierge services are on-site.
Luxpoint Hotel Surabaya offers 34 air-conditioned accommodations with complimentary bottles of water and complimentary slippers. Rooms open to balconies. Beds feature premium bedding. Cable televisions are provided. Bathrooms include a shower, toilets with an electronic bidet, complimentary toiletries and toothbrushes and toothpaste.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is provided on a daily basis.

During your stay at Luxpoint Hotel Surabaya, you'll be close to Tunjungan Plaza. Enjoy features like free WiFi in public areas and free valet parking, plus a restaurant.
  • Free WiFi
  • Free valet parking and self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • 6 minutes by car from Tunjungan Plaza and 14 minutes from Pakuwon Mall
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A business centre and a meeting room are available.

WiFi is free in public spaces. The business-friendly Luxpoint Hotel Surabaya also features concierge services, laundry facilities, and dry cleaning/laundry services. Self parking and valet parking are free.

Luxpoint Hotel Surabaya has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (100 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (100 centimetre high)

More

  • 6 floors
  • Built in 2015

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair

Policies

Check-in

Check-in time starts at 2:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Luxpoint Hotel Surabaya

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 150000.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: IDR 50000.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 150000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
Property Registration Number 2309210051786, 55130

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Luxpoint Hotel Surabaya
Luxpoint Hotel
Luxpoint Surabaya
Luxpoint
Luxpoint Hotel Surabaya Hotel
Luxpoint Hotel Surabaya Surabaya
Luxpoint Hotel Surabaya Hotel Surabaya

Luxpoint Hotel Surabaya Reviews

Reviews

5.8
Rating 10 - Excellent. 1 out of 7 reviews
Rating 8 - Good. 2 out of 7 reviews
Rating 6 - Okay. 1 out of 7 reviews
Rating 4 - Poor. 1 out of 7 reviews
Rating 2 - Terrible. 2 out of 7 reviews

6.6/10

Cleanliness

7.2/10

Staff & service

3.0/10

Amenities

5.8/10

Property conditions & facilities

Reviews

Verified review

4/10 Poor

Yagoub

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The stuff very helpful but only broplem is the AC is not working as should!! only blowing hot air and i spoke to the stuff they moved me to another room. The room they moved me also the AC is not working and they told me all their AC is low watts need times to cool. To make the sory short been there for 7 hours only getting hot and hot so i finally open the windows. The stuff are awesome and hotel is clean but the only broplem is the Ac is not functioning they need improvement.
Stayed 5 nights in Apr 2026
Verified review

8/10 Good

wiwin hendra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super quick check-in and friendly staffs

Nice comfy bed Clean bathroom Small room but complete facility
Verified review

2/10 Terrible

ANDREW

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terribly bad.

Hotel property was very bad. Service was terribly bad. I could not check in the reason was they did not receive the hotel confirmation from hotels.com, they said. After having long conversation, finally they allow me to check in. NO HOT WATER. THE LINEN WAS NOT CLEANED. Over all, the HOTEL WAS TERRIBLE. I WILL NEVER STAY IN THAT HOTEL AGAIN. NEVER! NOT RECOMMENDED HOTEL!!!
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
BILIK KECIL SEMPIT DAN INTERNETNYA SANGAT PERLAHAN
Verified review

10/10 Excellent

Nuliwati

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Kamar fam ternyata kecil

Stayed 1 night in Aug 2019
Verified review

6/10 Okay

Verified traveller

Liked: Room comfort