I travel for work 2–4 times a month and have for ten years, this was the worst accommodation experience I've had in that time.We booked for a family stay with our one-year-old. The property had not been cleaned before arrival and was not fit to receive guests. The floors blackened bare feet. We found a previous guest's toenail clippings, used contact lenses, and old perishable food. There were dirty dishes in the cupboards and the bathroom was filthy with clogged drains. No cleaning equipment of any kind was provided ( no vacuum, mop bucket or supplies) so we couldn't address it ourselves.The yard was locked with no key (we were told the previous guest took it), so the bins were inaccessible the entire stay. It was overflowing with refuse and we photographed rats in it. We had no way to dispose of our own waste, including nappies, and had to remove it ourselves.We reported everything from day one. We received a week of apologies and "escalated as a priority," but no cleaner ever attended. A written promise to send one by a set time was missed. The replies were so templated we were addressed by the wrong name.The photos may look appealing; the reality did not match. I cannot recommend against a property more strongly, especially for families.