Good: Host was responsible and at service
Location near public transport and Enmore town full of restaurants, groceries and bars
Bad: generally clean but cockroaches and insects were seen many times
A real shocker. Mold in shower, lacked some towels, worn and stain carpets, broken hinges on cupboards, no flyscreens, mosquitos, clapped out tvs, missing lights, broken lighting, toilet flush needs repairs, oven broken, filthy sofa and chair. Look it was so bad my wife has banned me from booking accommodation ... forever!
The guy running the appartments was really weird, not friendly at all. Appartments was drab and dank. I know there a thing about getting what you pay for but next time Iâll stay at Ibis next time - at least I wont need to disinfect everything. Furniture was very worn and mattress was lumpy and very poor.
Communication was ok leading up to the stay and it was a last minute booking, so can give credit there, but from the moment entering our non smoking room it completely reeked of smoke. I messaged the text only mobile number about the issue with no response. After having later gone up to the shop for some air fresheners to try to alleviate the bad smell I ran into the agent and asked if he had received my message. He replied yes and looked away. I mentioned a smoking room shouldnât be rented out as non smoking and was responded to with âI canât help what people doâ and walked away. Absolutely garbage customer service mate. Itâs cheap and donât expect much, but fix the smell before renting out the room. We ended up having to leave the place later that night as it smelt too much. The carpet was also so dirty you couldnât tell what color it had been. Waste of money and would steer clear.
Comfortable room. Manager was flexible and helpful. No aircon and no Foxtel so for longer stay when whether humid it can be a bit warm but thatâs reflected in the price
The building manager was brilliant, nothing was too much trouble.
Location was great easy to get to where I had to go.
Only issue no wifi but in the grand scheme that was nothing.
Value for money and great customer service.
I found the staff friendly, checking in and out was uncomplicated and the building was easily accessible and safe/secure. The room was clean and comfortable. The only issues I had was with the TV remote! My only other comment would be that the appliances where a bit old (but still functional). However over all my stay was positive.