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Hilton Garden Inn Syracuse

3.0 star property

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Photo gallery for Hilton Garden Inn Syracuse

Lobby lounge
Indoor pool
Exterior
Lounge
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
6004 Fair Lakes Rd, East Syracuse, NY, 13057
  • Place, Old Erie Canal Historic State Park
    ‪6 min drive‬
  • Place, AMF Syracuse Lanes
    ‪7 min drive‬
  • Place, Destiny USA
    ‪11 min drive‬
  • Airport, Syracuse, NY (SYR-Hancock Intl.)
    ‪11 min drive‬

Room options

View all photos for 1 KING PREMIUM W/IN-ROOM DRINKS-SNACKS

Premium bedding, pillow-top beds, in-room safe, iron/ironing board

1 KING PREMIUM W/IN-ROOM DRINKS-SNACKS

  • Sleeps 4
  • Free Wi-Fi

View all photos for 2 Queen Premium W/In-Room Drinks-Snacks

Premium bedding, pillow-top beds, in-room safe, iron/ironing board

2 Queen Premium W/In-Room Drinks-Snacks

  • Sleeps 4
  • Free Wi-Fi

View all photos for Junior King Suite

Premium bedding, pillow-top beds, in-room safe, iron/ironing board

Junior King Suite

  • Sleeps 2
  • Free Wi-Fi

View all photos for Room, Accessible

Room, Accessible | Premium bedding, pillow-top beds, in-room safe, iron/ironing board

Room, Accessible

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible | Premium bedding, pillow-top beds, in-room safe, iron/ironing board

Room, 1 King Bed, Accessible

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed (With Drinks-Snacks)

Premium bedding, pillow-top beds, in-room safe, iron/ironing board

Room, 1 King Bed (With Drinks-Snacks)

  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, Non Smoking

Premium bedding, pillow-top beds, in-room safe, iron/ironing board

Room, 2 Queen Beds, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for One king one bedroom whirlpool suite

One king one bedroom whirlpool suite | Premium bedding, pillow-top beds, in-room safe, iron/ironing board

One king one bedroom whirlpool suite

7.8 out of 10
Good
(10 reviews)
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for One king bed

Premium bedding, pillow-top beds, in-room safe, iron/ironing board

One king bed

8.8 out of 10
Excellent
(18 reviews)
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Accessible one king bed room

Premium bedding, pillow-top beds, in-room safe, iron/ironing board

Accessible one king bed room

8.0 out of 10
Very good
(5 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for One king bed junior suite

One king bed junior suite | Premium bedding, pillow-top beds, in-room safe, iron/ironing board

One king bed junior suite

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for One king bed with sofabed

One king bed with sofabed | Premium bedding, pillow-top beds, in-room safe, iron/ironing board

One king bed with sofabed

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Two queen beds

Premium bedding, pillow-top beds, in-room safe, iron/ironing board

Two queen beds

8.6 out of 10
Excellent
(31 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

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About this property

Hilton Garden Inn Syracuse

An indoor pool, a restaurant and a 24-hour fitness centre are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a hot tub and coffee/tea in a common area. Housekeeping is available on request.
Hilton Garden Inn Syracuse offers 100 air-conditioned accommodations with a safe and coffee/tea makers. Pillowtop beds feature premium bedding. Fridges and microwaves are provided. Rooms have partially open bathrooms. Bathrooms include a bath, hairdryers and toothbrushes and toothpaste.

This East Syracuse hotel provides complimentary wired and wireless Internet access. 42-inch LCD televisions come with digital channels. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Hilton Garden Inn Syracuse. During your stay, you'll be close to Erie Canal Museum. Free WiFi in public areas, free self-parking and an indoor pool are available.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include a front desk safe, a business centre and meeting rooms
  • On-site recreation includes a 24-hour gym
  • 10 minutes by car from Erie Canal Museum and 10 minutes from The Oncenter
  • Cats and dogs welcome for a fee
Hilton Garden Inn Syracuse offers its guests an indoor pool, a hot tub, and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business centre and meeting rooms are available. Hilton Garden Inn Syracuse also features gift shops/newsstands, a garden, and a picnic area. Free self parking is available.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6 AM to 10 AM and at the weekend from 7 AM to 11:00 AM.
Wild Goose Pub – This restaurant only serves dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6 AM to 10 AM on weekdays and 7 AM to 11:00 AM on weekends; USD 15.95 for adults and USD 10.95 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Wild Goose Pub

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2002
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Sofa bed

Bathroom

  • Bathtub
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 1:00 AM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property
Prior to arrival, you must complete online registration via a secure link
Guests are required to download the property's Hilton Honors mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 50 per accommodation, per stay, plus a deposit of USD 150.00 per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately USD 15.95 for adults and from USD 10.95 for children
  • Pet deposit: USD 150.00 per stay
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email 24 hours before arrival with check-in information and smart lock details. Front desk staff will greet guests on arrival at the property. Guests are required to download the property's Hilton Honors mobile app before check-in.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Hotel Syracuse
Hilton Garden Inn Syracuse
Syracuse Hilton Garden Inn
East Syracuse Hilton
Hilton East Syracuse
Hilton Garden Inn Syracuse Hotel East Syracuse
Hilton Garden Inn Syracuse Hotel
Hilton Syracuse East Syracuse
Hilton Garden Inn Syracuse Hotel
Hilton Garden Inn Syracuse East Syracuse
Hilton Garden Inn Syracuse Hotel East Syracuse

Hilton Garden Inn Syracuse Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 529 out of 1002 reviews
Rating 8 - Good. 274 out of 1002 reviews
Rating 6 - Okay. 105 out of 1002 reviews
Rating 4 - Poor. 55 out of 1002 reviews
Rating 2 - Terrible. 39 out of 1002 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Vera

Travelled with family
Liked: Cleanliness, property conditions & facilities
Clean room, friendly staff, free extra bed was comfortable, and short walk to the prudential center for an amazing concert.
Stayed 1 night in Nov 2025

10/10 Excellent

Pamela

Liked: Cleanliness, amenities, property conditions & facilities
Staff was helpful and courteous
Stayed 1 night in Feb 2026

10/10 Excellent

Ricky

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything Was Perfect
Stayed 1 night in Feb 2026

8/10 Good

Rory

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room was fair, some dust.. garbages not available around conference area,
Stayed 2 nights in Feb 2026

4/10 Poor

Elizabeth

Stayed 3 nights in Feb 2026

10/10 Excellent

Stephen

Stayed 1 night in Feb 2026

4/10 Poor

Erin, Dexter

Travelled with partner, Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Unfortunately, our stay was disappointing overall. We did not receive replacement towels the next day and were told they had been sitting in the washer for hours. On our last night, we had to go down at midnight just to get clean towels. There were also no pool towels available. The room itself needed more attention — it had not been vacuumed, the shower did not drain properly, and the remote had no working batteries. We also noticed wet floors in front of the elevator, which felt unsafe. The hot tub had an “out of order” sign posted the first night, but we were later told it was actually working and the sign simply had not been removed. it was frustrating to have to pay for WiFi if you stayed longer! To end on a positive note, the night staff were wonderful. Their hospitality, welcoming attitude, and customer service truly stood out and were the highlight of our stay.
Stayed 2 nights in Feb 2026

2/10 Terrible

Jason

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
My room wasn’t even ready when I showed up. They said “we had some people call in but it should be ready in a half hour to an hour”. There were some other issues also but I have been advised not to speak publicly on that at the moment.
Stayed 1 night in Feb 2026

10/10 Excellent

Hicham

Liked: Cleanliness, amenities, property conditions & facilities
Great stay! Staff was very pleasant and professional.
Stayed 1 night in Feb 2026

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities
Clean room, very helpful staff, nice little bar/restaurant.
Stayed 2 nights in Feb 2026

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff , clean rooms, had a great stay! Will Be back!
Stayed 1 night in Jan 2026

2/10 Terrible

Kenneth jr

Stayed 1 night in Feb 2026

6/10 Okay

Matthew

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
Room/hotel was clean and staff was courteous and helpful. However the pool was very murky and on the cold side. The hot tub was anything but hot. We also had no hot water in the room so we could not take any showers. When I talked to the front desk they said they reset the boiler,but after waiting well over an hour still no hot water.
Stayed 1 night in Feb 2026

10/10 Excellent

Lymarie

Stayed 1 night in Feb 2026

6/10 Okay

George, West new york

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Staff were friendly. Decent location. No hot water in our bathroom and the gym was out of order
Stayed 2 nights in Feb 2026

10/10 Excellent

Lymarie

Stayed 1 night in Feb 2026

10/10 Excellent

JARMING

Stayed 2 nights in Feb 2026

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities
Friendly staff, very clean, and great food! Overall great stay!
Stayed 1 night in Feb 2026

10/10 Excellent

Kara

Liked: Cleanliness, staff & service, amenities
Nice room, very clean, and great price! Plus all the staff were super sweey and friendly! Would definitely stay again!
Stayed 1 night in Jan 2026

6/10 Okay

Michelle

Stayed 3 nights in Jan 2026

6/10 Okay

Colleen

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
My daughter was very disappointed that the pool and hot tub were unavailable due to maintenance. Main reason we selected this hotel.
Stayed 1 night in Jan 2026

8/10 Good

Cameron

Liked: Amenities
Nice clean room.
Stayed 3 nights in Sep 2025

10/10 Excellent

Kaili

Stayed 1 night in Dec 2025

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice clean room. Good breakfast buffet.
Stayed 2 nights in Dec 2025

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Love it ill be back for sure
Stayed 1 night in Dec 2025