Everything was smooth, air conditioning worked, only problem I had was that there was a crack in the water boiler which leaked hot water onto the table counter.
the hotel is nice to stay, however there is a Clorox smell is very strong when walking on the walkway to your room, overall the stay is comfortable and nice
Great hotel. It's important to know that they use self check-in machines, and your reservation belongs to Expedia rather that Hotels.com. We forgot about this and had some trouble checking-in. Glad that there was a friendly staff came out to help.
Room was clean and comfortable, with Smart TV. Wifi connection was good.
Bathroom was always clean, shower nice and hot, Japanese auto-toilet etc.
Staff were always very nice to me when i interacted with them.
However, i have to only give 4 stars, as i do not like self-check in, and encountered problems upon arriving at 01:00am... and on a weekend the noise pollution is especially loud with those selfish few guests that cannot control themselves through the night.
Plenty of 7Eleven in the area, and not very far to the Brown & Green MRT lines.
The bathrom had hair in the bathtub shower area that didn't belong to us and it was there upon arrival. The room walls alwere very thin and house keeping was cleaning through all hours which is a real inconvenience after a long flight. The water pipes are very noisy as well. Everytime a chair was moved you could hear it drag on the floor. In between the tiles in the restroom has black flgrit and mold.
the door to the shower of my room was broken, so water was escaping into the toilet area, the room was musky and very humid/moist. There was mold in the shower area, and around the tub. Room was dirty from previous stay.
There's no one really in the front desk.. maybe at 3:00AM/4:00AM.
Kiosk Self Check in - Terrible service
Hotel staff was not there when arrived in the hotel and Kiosk also did not work with my confirmation number. Talked to the phone on the Kiosk. He was in Taichung. still could not solve the problem. about 30-40 minutes later, a lady(hotel staff) showed up and paid by credit card manually. She never say "Sorry".
To check-in, it took about 40 minutes. WOW
Sounds like a lie? Please check their CCTV. I was desperately shouting / yelling for "HELP" but nobody showed up.
Please do not try this hotel. NEVER.