We recently booked our stay at Cascade Lake Inn through Hotels.com which was a smooth and convenient process. We appreciated receiving a welcome text along with a key code for easy check-in, but unfortunately, our experience took a downturn upon arrival. As soon as we arrived, we were greeted by a few gentlemen who had their doors open, music playing, and even an electric skillet cooking dinner on the porch with an extension cord using the outlet just outside our room. It felt intrusive, and I was uncomfortable being in such close proximity to their setup. No disrespect to them as I am sure they are working in community and most likely are staying there as more of an extended stay.
On a positive note, the room itself inside was decent, for the price which I appreciated. However, the surroundings were unsettling enough to overshadow that aspect of our stay.
The "welcome text" encouraged us to reach out if we had any issues, but unfortunately, the management was unresponsive. We attempted to call the provided phone number, left a message, and received no reply. This lack of communication added to our disappointment.
We were uncomfortable enough to forgo the cost of the room and take our business to another location.
