We liked the property overall, but we did have a few issues beginning on the first day. There was supposed to be a "binder" in the room that would probably have explained many things but, there was no "binder" in the room. The wall mounted hair dryer did not work. There were two TV remotes in the room, but neither one worked consistently. There was only one hand towel in the bathroom. The door lock mechanism was faulty. After trial and error, I learned that unless I slammed the door, the latch would not secure the door. I communicated these concerns to Carmen, via texts, phone calls, and email on the first day, but never once did I receive a return phone call. This is very unprofessional.
We enjoyed our visit! Perfect place for a relaxing stay. Our condo was in a fantastic spot, views of the bay, able to watch the dolphins swimming by! Will definitely come back!
We arrived to a room that wasnât ready ( beds not made etc) was promptly given another room. The second room had a kitchenette, frig so small you couldnât put anything in it and freezer needed defrosting couldnât use it either. Hot water was non existent unless you let water run for at least 20 minutes. Beds were comfortable Location was close to family. Pool was nice area around pool needed cleaned. Benches by canal were rusted and could not be set on safely. Would I stay here again probably not.
This place was beautiful to stay in. The view is gorgeous my only thing was there is no room service and the tv didnt have good options like you couldnât connect to Netflix or any streaming sites. Other than that the place was quiet and nice. I enjoyed the pool and fishing at the pier.
Btw if you are staying here be ready to drive 20 mins to get near the city.
We stayed fir the night for my birthday, We were able to check in early which was nice, very centrally located to everything. The property was very clean with everything we needed to enjoy a peaceful stay.
Only downside the resort restaurants close at 10.