This was a second floor apt, though not mentioned in the listing. The property manager told me he would send me check in instructions by 3 pm, check in time. He sent them at 4:42 pm after i messaged two more times and called. He accused me of being "hostile". There were no hand towels, the mattress and pillows are cheap, I moved every time my husband rolled over in bed. There was someone else's dirty sock in the bedroom and a candy wrapper. There were no check out instructions.