2/10 Terrible
Anne
18 Aug 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
TRULY AWFUL EXPERIENCE
We have just had a 5 night stay at this hotel and I can honestly say that this was the worst hotel I have ever stayed in and I have stayed in many around the world. The only good thing going for it are the grounds which are stunning. We booked dinner bed and breakfast. The "hot" buffet breakfast was cold every morning. scrambled eggs, tomatoes, mushrooms, bacon, sausage, hash browns - good selection but cold. Had the option poached or fried eggs but when poached eggs arrived they weren't cooked. There were the usual pastries and overipe fruit. It was truly awful. The waitresses were even advising people not to order the eggs!!! The evening meals were terrible as well. OK you could pick from the menu but it was pot luck whether the chef could cook it! On two evenings I had to send my soup back as it was cold. One time the hot crusty roll turned out to be a piece of bread with margarine and the next time the hot roll was still frozen inside. One evening apparently they had an agency chef who didn't know how to cook - the manager warned the people who had booked for evening meal that this was the case but those who had dinner included in their stay were not so faced with not having anything to eat that evening we sent out for a Chinese takeaway. Barman disappeared for long periods - so long that guests were pulling their own pints! Beware of dog friendly - the dining room is very small and the dogs are sat with their noses on the table eyeing up the food!
Anne
Stayed 5 nights in Aug 2025
