The area was lovely, we walked around and explored the park and streets alike. We hadnât realised the dads army connection, which was a lovely discovery.
Unfortunately at night we were disturbed by loud noises from people nearby the property and obviously outside of your control.
An elderly hotel, quaint but comfortable. Superb bed, so slept well.
Breakfast super.
However, I need a âwalkerâ due to a bad back and had no warning that there is NO lift - bedrooms are on upper floors so very difficult.
Also there has been confusion with payment.
I paid Expedia at time of booking and paid the Bell a different amount when departing.
Checked with The Bell upon arrival at home and was told that my âpayment to the Bellâ was for invoice only???
Have stayed before - is an ok place to stay - you know what to expect with GK
No food was available owing to a gas problem - these things happen - I only found out when I went to order though.
In a convenient location in middle of Thetford. The staff were friendly. Reasonably value for money. Bathroom was dissappointing - water flow for shower poor, towel rail on with no control to turn it off in the middle of summer.Temp control for shower hard to control. General decor clean but a little scruffy.
Everything in this hotel was terrible. The staff were friendly and the breakfast was ok nothing special for ÂŁ25 for two people. ÂŁ105 for one night in a very uncomfortable bed is a joke.
The toilet in the common area was clogged with poo
We do not recommend this hotel
Les points forts : Personnel et service et confort de la chambre
Could be lovely if refurbished.
Hotel rather tired although it could be made very nice indeed. Room ok although again, in need of refurbishment. Toilet seat broken, no chain on basin plug so difficult to get out with sink full of water. Bath had standing water in, maybe from a leaking tap? We didnât use it. Tables in bar and restaurant very sticky.
We've stayed here a few times and the hotel has lots of history. Unfortunately, it now needs some updating and repair. There were a few areas of the hotel which were obviously not tended. For example, there were tiles which had fallen onto the floor of the gents toilet. They were still loose on the floor 4 days later! Apart from Madison who worked in the bar and was very helpful and friendly, the rest of the staff were really miserable and unfriendly. The girl on reception was unfriendly and uninterested! The bar seemed to have no set hours. Sometimes it closed at 10:15, other times at 12:00. We saw a number of customers refused drinks when the bar should have been still open, especially for residents! Doubt if we'll stay there again đ°
I was staying whilst on a business trip. My room was in the main building and was not flat. The room had a slope in it which made me feel very dizzy. The furniture was dated and the bed was uncomfortable. The bar was a very pleasant experience and I enjoyed the food and beer garden.
Just want we needed staff were fantastic and really went the extra mile to accommodate our early arrival and had the room ready for us. Room was nice and big and comfortable. It is a little dated but generally expected. Breakfast was good also. But staff really made the stay were super helpful and friendly.