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City Express by Marriott Tijuana Otay

3.0 star property

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Photo gallery for City Express by Marriott Tijuana Otay

Relax in the stylish lobby with a central seating area, reception desk, and artwork-adorned walls.
Work from a central reception desk with a computer and telephone, surrounded by two chairs and large windows offering views of the outside.
Enjoy a convenient breakfast with a variety of food and drink options.
Relax in a spacious room with a large bed, sofa, and separate work area, offering a city view.
Modern office space with a reception area, featuring a desk and chairs, computer monitors, and a large window offering a view of the outdoors.

Popular amenities

  • Gym
  • Breakfast included
  • Housekeeping
  • Laundry
  • Parking included
  • Air conditioning

Explore the area

Map
Boulevard Lazaro Cardenas 16002, Tijuana, BC, 22427
  • Autonomous University of Baja California
    ‪3 min walk‬
  • Alameda Otay
    ‪5 min walk‬
  • U.S. Consulate General Tijuana
    ‪13 min walk‬
  • Tijuana, Baja California Norte (TIJ-General Abelardo L. Rodriguez Intl.)
    ‪5 min drive‬

Room options

View all photos for Room, 2 Double Beds, Non Smoking

Desk, iron/ironing board, free cots/infant beds, free WiFi

Room, 2 Double Beds, Non Smoking

9.0 out of 10
Wonderful
(12 reviews)
  • 21 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Desk, iron/ironing board, free cots/infant beds, free WiFi

Room, 1 Queen Bed, Non Smoking

8.4 out of 10
Very good
(13 reviews)
  • 21 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed with Sofa bed

Superior Room, 1 King Bed with Sofa bed | Desk, iron/ironing board, free cots/infant beds, free WiFi

Superior Room, 1 King Bed with Sofa bed

7.4 out of 10
Good
(3 reviews)
  • 21 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

City Express by Marriott Tijuana Otay

Hotel with free breakfast, a quick walk to Autonomous University of Baja California
Along with a fitness centre, this smoke-free hotel has a 24-hour business centre and coffee/tea in a common area. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking and a free area shuttle. Additionally, a business centre, a meeting room and concierge services are on-site.
City Express by Marriott Tijuana Otay offers 120 air-conditioned accommodations with complimentary bottles of water and a hairdryer. Flat-screen televisions come with cable channels. Bathrooms include a shower and complimentary toiletries.

This Tijuana hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at City Express by Marriott Tijuana Otay. During your stay, you're just a quick walk from Autonomous University of Baja California. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 4-minute walk from Autonomous University of Baja California and 8 minutes on foot from Alameda Otay
  • Free cruise terminal, local-area and shopping centre shuttle service
WiFi is free in public spaces. A 24-hour business centre and a meeting room are available. Free breakfast is available daily. An area shuttle within 10 kilometres and A cruise ship terminal shuttle are free. A fitness centre, a vending machine, and coffee/tea in common area are also featured at the business-friendly City Express by Marriott Tijuana Otay. Self parking is free.

This 3-star Tijuana hotel is smoke free.

Guests are served a free continental breakfast on weekdays from 6 AM to 10:30 AM and at the weekend from 7 AM to 11 AM.

Languages

Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle up to 10 kilometres
  • Free cruise terminal shuttle
  • Free shopping centre shuttle
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available 6 AM to 10:30 AM on weekdays and 7 AM to 11 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym

Family friendly

  • Free area shuttle
  • Free cot

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Newspapers in lobby
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

City Express Tijuana Otay Hotel
City Express Otay Hotel
City Express Otay
City Express Tijuana Otay
City Express by Marriott Tijuana Otay Hotel
City Express by Marriott Tijuana Otay Tijuana
City Express by Marriott Tijuana Otay Hotel Tijuana

City Express by Marriott Tijuana Otay Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 454 out of 1009 reviews
Rating 8 - Good. 236 out of 1009 reviews
Rating 6 - Okay. 125 out of 1009 reviews
Rating 4 - Poor. 67 out of 1009 reviews
Rating 2 - Terrible. 127 out of 1009 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Ernesto de

Travelled with family
Liked: Property conditions & facilities
I spent two nights and they did not clean my room did not replace my towels bed was no done did not throw the trash al filthy
Stayed 2 nights in Apr 2025

10/10 Excellent

Sergio

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Magdalena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien todo
Stayed 1 night in Apr 2025

10/10 Excellent

leonel

Travelled with family and small children
.
Stayed 2 nights in Mar 2025

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service

Just ok.

The hotel is understaffed. Stayed there 4 nights and had a hard time getting room service to clean our room one of the days. The floors are all tiled so that’s a positive. Had to keep the toilet lid closed because of an awful sewage smell.
Stayed 4 nights in Mar 2025

2/10 Terrible

Maria

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst beds ever and

Stayed 1 night in Mar 2025

4/10 Poor

Maria

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Luck of cleaning Non communication I loose transportation
Stayed 1 night in Mar 2025

8/10 Good

Edna, Pacoima

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Hard to get to if you don't know the streets
Stayed 1 night in Mar 2025

10/10 Excellent

Raquel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

I love that it was super clean and everything was very organized
Stayed 1 night in Mar 2025

8/10 Good

MARIA IRENE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

6/10 Okay

Margarita

Travelled with family
Liked: Cleanliness
Disliked: Staff & service

A good hotel but needs improvement

The hotel overall is okay. I just wish that their check in would be faster. I waited for about 15minutes to get checked in. Also the shampoo was rancid. It did not make any foam. The hotel was clean and their breakfast was good.
Stayed 1 night in Mar 2025

8/10 Good

joonyeop

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was good hotel, nearly can find lot's of restaurant, starbucks.
Stayed 2 nights in Mar 2025

10/10 Excellent

Jose Manuel

Stayed 2 nights in Feb 2025

6/10 Okay

Erendira

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

LORENZO

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I like the property and the customer service. I didn't like the understaffed service, the gentleman had to attend many customers all himself. He was very polite and respectful but being by himself made the check in process longer. I also didn't like the shower drain being partially plugged and I had to shower in a pool like.
Stayed 1 night in Mar 2025

4/10 Poor

Donald

Travelled with family
Disliked: Staff & service
We checking late and our room wasn't ready, and the serve the same breakfast every day
Stayed 3 nights in Feb 2025

8/10 Good

michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for one night. The hotel is clean and they do have a friendly staff. The room was clean. However they only gave me one bath towel. The bath towel was too small. The free breakfast was quite basic. If you need to use their shuttle service, you need to reserve ahead of time. They only have a small van and it fills up quite quickly.
Stayed 1 night in Feb 2025

10/10 Excellent

Reynaldo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
it all started when I tried calling the hotel to ask a question they wouldn’t answer the phones at all. Second customer service was very bad at check in , they even asked me to send them the receipt where I had pre paid my stay, which I thought was weird because it should automatically come up in their system! Third, the room was not what the pictures looked online. The bathroom situation was the worst part where all the water came out of the shower. This will be the last time I stay at a city express.
Stayed 2 nights in Feb 2025

10/10 Excellent

Guillermo, San Jose del Cabo

Stayed 1 night in Feb 2025

4/10 Poor

nodiel

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
They didn't give me the room that i paid for on my first night, they give me a different, i paid for a suit
Stayed 2 nights in Feb 2025

2/10 Terrible

Gabriel

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Gloria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Computer work area
Stayed 2 nights in Jan 2025

8/10 Good

Patricia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Ruth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025